Note fondée sur 136 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Gross
Publié le 4 oct. 2024 sur HotelsChecked in , walked to room. Hallway was moldy, peeling paint , room smelled like mold, dirty walls, floors and bathroom.
Immediately checked out
Commentaires de Gestion de l’hôtel
10 déc. 2024 par Arpita, Gestion de l’hôtel
Dear Philip,Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience and apologize for the condition of the hallway and room during your stay. This is certainly not the standard we strive to maintain, and we take your comments seriously.We will be addressing the concerns you mentioned, including the mold, peeling paint, and cleanliness, with our housekeeping and maintenance teams immediately. Your feedback is invaluable in helping us improve our facilities and ensure this does not happen again.We truly hope you will consider giving us another chance in the future to provide you with the clean, comfortable experience you deserve.Best regards
par un voyageur
Publié le 22 sept. 2024 sur Hotels
I hate to leave a bad review. I try very hard to see the bright side of everything but the second we walked into our room it was unclean and there was very obvious damage to the room. The person was acomadating and gave us a new room but we still didn't feel comfortable while we stayed due to damage the the entire place. We don't know the history of the hotel or if its just been purchased and the new owners are trying to fix old damage or if they've just had alot of bad luck with the building. We are greatful to have had a place to stay but unless we absolutely need to stay there again we will be staying elsewhere.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Arpita, Gestion de l’hôtel
Dear Maria,Thank you for taking the time to share your experience with us. We genuinely appreciate your honest feedback and are sorry to hear that your stay did not meet your expectations.We strive to provide a clean and comfortable environment for all our guests, and it’s concerning to hear about the issues you encountered in your room. Please know that we are actively working on improvements to ensure our hotel is up to the standards we set for ourselves.We are glad that our team was able to assist you by providing a new room, but we understand that this did not fully enhance your experience. Your insights are invaluable as we continue to make necessary updates and repairs.We truly appreciate your understanding and hope you might consider giving us another chance in the future. If you do decide to stay with us again, please reach out directly, and we will do our best to ensure a more comfortable experience.Thank you once again for your feedback.Best regards,
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Currently there is a lot of road work happening around the hotel making it very hard to travel to and from, when we received our first room, the bed and sheets were stained, there was a very strange odor in the room and hallway, the chair was torn, and the lock on the door was broken. When we approached the man at the desk and voiced our concerns he was very kind and understanding and gave us another room that was much better, cleaner, much more comfortable. If it was not for him being kind and accommodating we would have went to another facility.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Arpita, Gestion de l’hôtel
Dear Valued Guest,Thank you for sharing your detailed feedback with us. We are pleased to hear that our staff member was able to assist you promptly and provide a more comfortable room. Our team strives to ensure every guest has a pleasant stay, and your kind words about our staff are greatly appreciated.We sincerely apologize for the issues you encountered with your initial room. The road work around our hotel is unfortunately beyond our control, but we understand how it can impact your experience.Regarding the condition of your first room, we are deeply sorry for the stained bed and sheets, strange odor, torn chair, and broken lock. This is not the standard we aim to uphold, and we have addressed these concerns with our housekeeping and maintenance teams to prevent such issues in the future.Your feedback is invaluable to us as it helps us improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a flawless stay.Best regards,
par un voyageur
Publié le 6 sept. 2024 sur Expedia
We brought our 2 dogs, and the hotel staff was accommodating and friendly. The options to get them in and out (to go potty and such) were great. Parking was super easy. The beds were very comfortable.
The hotel itself has seen better days. The hallways smelled like some kind of cleaning fluid, the shower had mold going up the wall (we changed rooms), the restaurant was closed (they did provide some breakfast essentials), and we only got 5 stations on our TV (though the guide in the room said we'd get about 40). The view out our window was I70, though we didn't come here for the view and the noise from the roadway was limited.
It served our purposes well. It was near Monessen (where we were visiting our daughter) and also near some nice nature sites.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Arpita, Gestion de l’hôtel
Dear Michael,Thank you for taking the time to share your detailed feedback about your recent stay with us. We’re delighted to hear that our staff was accommodating and friendly, and that you found the options for your dogs convenient. It’s great to know that you enjoyed the comfortable beds and easy parking.We sincerely apologize for the issues you encountered during your stay. We are sorry to hear about the condition of the shower and the limited TV channels. Your feedback regarding the hallway smell is also noted. We understand how these aspect can impact your overall experience, and we are taking immediate step to address them.We appreciate your understanding and patience, especially with the room change. It’s good to hear that the noise from I70 was limited and that our location was convenient for your visit to Monessen and nearby nature sites.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best regards,
par un voyageur
Publié le 5 sept. 2024 sur Expedia
It stinks
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Arpita, Gestion de l’hôtel
Dear SumaThank you for your feedback. We are very sorry to hear about your experience. Cleanliness is extremely important to us, and we are taking immediate steps to address this issue. We have implemented additional training for our housekeeping staff to ensure this does not happen again.We hope you will give us another chance to provide you with a better experience in the future.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
I would not recommend this hotel. It appears that was flood damage at the hotel at some point. In an effort to cover the smell, lye in an over abundance permeates the building. The room I was given had apparent water damage and likely mold.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Arpita, Gestion de l’hôtel
Dear Richard,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. Your experience is not reflective of the high standards we strive to maintain.We are deeply sorry for the discomfort caused by the odor and the condition of your room. We take such matters very seriously and have already initiated a thorough inspection to address the water damage and any potential mold. Our goal is to ensure a safe and pleasant environment for all our guests.We appreciate your patience and understanding as we work to resolve these issues. Please feel free to contact us directly at Clarion so we can discuss your experience further and make amends.Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Sincerely,
par un voyageur
Publié le 29 août 2024 sur Expedia
Our wifi in our room didn't work until a very sweet Angel of a lady named Deb came in and set up a wifi extender for us. That was the best service ever! Also the manager went out of her was to give me a desk chair to sit on because I am handicapped and the dining room chairs were too high for me to sit on.
Commentaires de Gestion de l’hôtel
30 août 2024 par Arpita, Gestion de l’hôtel
Dear Alan,Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that Deb’s efforts in setting up the Wi-Fi extender and the manager’s assistance with the desk chair made your stay more comfortable. It’s wonderful to know that their dedication to ensuring a pleasant experience stood out to you.We’ll make sure to pass on your kind words to Deb and the manager—they’ll be delighted to know their efforts were appreciated. We’re committed to providing excellent service and are pleased to hear that we succeeded in making your stay enjoyable.If you have any other feedback or if there’s anything more we can do for you in the future, please don’t hesitate to let us know. We hope to welcome you back soon!Best regards,
par un voyageur
Publié le 25 août 2024 sur Expedia
The property is in poor condition, there is a terrible smell in the building, dirty, room door lock failure. The staff was very helpful in trying to correct issues.
Commentaires de Gestion de l’hôtel
26 août 2024 par Arpita, Gestion de l’hôtel
Dear Liz,Thank you for taking the time to provide your feedback. I’m truly sorry to hear about the issues you experienced during your stay. Your comments are concerning, and I want to assure you that we take such matters seriously.I apologize for the condition of the property and the unpleasant smell you encountered. This is not the standard we strive to maintain, and we are currently investigating these issues to ensure they are resolved promptly. Additionally, we are addressing the door lock failure and taking measures to enhance our cleanliness procedures to prevent such problems in the future.I’m glad to hear that our staff were able to assist you and make efforts to correct the issues. We are committed to providing a better experience for our guests, and your feedback will help us improve.Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a more positive experience.Best regards,
par un voyageur
Publié le 23 août 2024 sur Hotels
This was the absolute worst hotel I have ever seen. The walls and floors were damp and the entire building smelt of mold. The sheets were stained and the mattresses were brown. There were roaches and visible dirt everywhere! The staff was not even surprised when we told them there were roaches. DO NOT STAY HERE. we immediately left after seeing the condition of the building
Commentaires de Gestion de l’hôtel
24 août 2024 par Arpita, Gestion de l’hôtel
Dear JordynThank you for taking the time to share your feedback. I am truly sorry to hear about your recent experience at our hotel. Your comments about the condition of the room and the presence of pests are deeply concerning and do not reflect the high standards we strive to maintain.Please accept our sincerest apologies for any discomfort you encountered. We take issues like these very seriously and are already addressing them with our team. Our maintenance and housekeeping staff are reviewing procedures to ensure that such situations are promptly resolved and prevented in the future.We would appreciate the opportunity to make this right. Please contact me directly at Clarion so we can discuss your experience in detail and find a way to regain your trust.Thank you for bringing these matters to our attention, and we hope to have the chance to provide you with a much better experience in the future.Sincerely,
par un voyageur
Overall nice
Publié le 3 août 2024 sur HotelsPpl were extremely nice and helpful. Room was clean and had all the usual. Hallways and stairs could have been cleaned up a bit but not bad. Had pool pretty much to myself with my son. Good overall for sure. Definitely worth the value.
Commentaires de Gestion de l’hôtel
5 août 2024 par Arpita, Gestion de l’hôtel
Dear Eric,Thank you for taking the time to share your experience with us! We’re thrilled to hear that you found our team to be extremely nice and helpful and that you enjoyed the cleanliness of your room and the pool with your son.We appreciate your feedback regarding the hallways and stairs. Please rest assured that we will address this with our housekeeping team to ensure that all areas meet our high standards.Thank you for your kind words about the value of your stay. We look forward to the opportunity to welcome you back and provide an even better experience.Best regards,
