Note fondée sur 1 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Fine but a few expectations not met
Publié le 22 juill. 2024 sur HomeAwayThe house was clean, safe, and check-in process was smooth. Being on the water was nice to look at from afar. It served our purposes as we wanted to be near Jones Beach for a concert.
However, several expectations were not met. This is listed as a "beach house" but there were no beach chairs or towels to bring to the beach. (Owner told us there would be via messaging.) The very first photo has a lovely lit-up porch, however the lights didn't work outside and we had to use our cell phones for extra lighting at night. The wifi info listed in both house guides we received was wrong, and required communication with the manager to get it right. There was construction starting early in the morning at the house next door. Also the idea of kayaking sounded nice, but no one in our party thought the water looked clean enough to actually get in. One of the bedroom doors did not shut close all the way, and bathroom door took a lot of effort to actually close.
Commentaires de Gestion de l’hôtel
20 nov. 2024 par VrboOwner, Gestion de l’hôtel
Dear guest ,
We appreciate you taking the time to share your feedback. We're sorry to hear that your stay didn't meet your expectations. We strive to provide the best possible experience for all our guests, always getting 5 star reviews.
Regarding the outdoor lighting, our solar-powered lights always function well.We also understand your frustration with the WiFi issue unforeseen weather conditions can sometimes affect their performance and that’s something we unfortunately can’t control but we did our best to provide the service during your stay. We even ran to the store and got a new router immediately, replacing the other one in the house because we wanted to make sure you had good connection during your stay.Unfortunately, unexpected events like severe storms can disrupt services.
We hope you'll consider giving us another chance in the future.