Note fondée sur 78 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bon hôtel à Belmopan
Publié le 14 avr. 2018 sur HotelsNous avons passé 2 nuits à l'hôtel El Rey de Belmopan. Les chambres sont grandes, confortables et propres. L'hôtel est dans un quartier résidentiel très calme ce qui est appréciable pour dormir. L'inconvénient est qu'il est un peu excentré et qu'il faut compter de 20 minutes de marche depuis le terminal de bus. Le service est agréable, même s'ils ne savent pas répondre à toutes les questions pour les excursions ou les bus. Nous avons aussi fait une lessive qui n'était pas chère et est revenue bien propre. Enfin pour manger, il y a non loin un restaurant improbable dans ce genre d'endroit : the farmhouse deli, qui depuis l'extérieur ressemble à un petit restaurant miteux mais qui une fois franchie la porte d'entrée, donne l'impression de se retrouver dans le dernier restaurant à la mode de Paris, sans pour autant être cher. Une option parfaite pour manger. Un bon hôtel à Belmopan.
Commentaires de Gestion de l’hôtel
17 avr. 2018 par Staff , Gestion de l’hôtel
Thank you
par un voyageur
Publié le 20 déc. 2022 sur Expedia
par un voyageur
Publié le 12 déc. 2022 sur Expedia
Receipt from Expedia stated ' check in open 10 am onwards'. Arrived by taxi at 10. Whole place locked up and deserted with sign saying ' back at six'. Found another hotel but el ray was very resistant to refund. Tried hard to keep my money only gave in after heavy pressure from Expedia customer service. In addition hotel is bizarrely located out in a suburban street near to absolutely no amenities....all things considered ASTONISHED this place still in business
Commentaires de Gestion de l’hôtel
10 janv. 2023 par El Ray Management, Gestion de l’hôtel
Good afternoon. I am sorry you have this perspective on you experience. As you personally state, you never entered the establishment to form a proper perspective of the wonderful lobby, rooms and amenities that we have in house which has made us the number one (#1) value hotel in Belmopan.We open at 10 am every day and close at Midnight. Our staff was in the back momentarily at the time of your arrival but our telephone system is 24 hours and we could be reached at all times at 501-610-3877.We have centrally located just off the city's major distribution street (The Ring Road). Our establishment is located 5 minutes walk from three of the best restaurants in the city and two of the largest supermarket. We are also within walking distance of the US embassy, two major parks, the city's largest sporting complex (Big Court) is visible from the rear hotel window and there are two family-friendly parks (Harriett Topsey and Governor General Field) within 2 minutes' walking distance from our front door.Your experience was elevated by the front desk clerk to the office supervisor and sent to the managing director for review. As soon as we verified the cameras on your arrival time, we returned permission for immediate reimbursement.We invite you to reach out to us for a free one-night stay to correct your experience and make it in keeping with the many before you that have us at a nearly 4-star guest experience.
par un voyageur
Hotel horrible!!
Publié le 12 nov. 2022 sur HotelsDesde que entramos a ese mal llamado hotel pudimos ver que no cumple con las normas mínimas de limpieza. El baño no lo han lavado en meses, demasiado desagradable. La zona de ducha horriblemente sucia y la cortina plastica negra de mugre en la base. Las sabanas fundas de almohada y almohadas muy sucias. No hay aseo en la habitación.
En la noche hubo bulla, gritos, musica estridente, cierre de puertas y apertura fuerte generando tal incomodidad para conciliar el sueño que no dormimos nada.
No hay a quien acudir porque no permanece n as fie en el mostrador.
Mo nos explicamos como tienen en esta empresa tan importante un hotel si es que se le puede llamar asi, tan malo, tan sucio y tan mal atendido.
Es el peor hotel que hemos ocupado.
Commentaires de Gestion de l’hôtel
12 nov. 2022 par El Rey Management, Gestion de l’hôtel
El Rey hotel is proud of its cozy, family friendly, clean atmosphere and decorum. It is unfortunate that you report this experience, however, it is out of step with the many who have come to El Rey from local and abroad for its close proximity to Government and international services, as well as the rain forest and Mayan culture.We are currently going through an extensive renovation investment to enhance our ambiance and services. We apologize if any of this activity affected your stay but we assure you this process will be completed in a few days and as you should then be able to enjoy or new ambiance services.During stay, we had the pleasure of hosting the Volleyball Nationals Tournament and has a hotel full of teenagers. If their energy affected your stay, again, apologize.
par un voyageur
Publié le 26 oct. 2022 sur Hotels
par un voyageur
Publié le 3 oct. 2022 sur Expedia
The staff is what makes this hotel great. Ebony is a shining star. Cant say enough about how wonderful she is. All front desk staff is very helpful and friendly.
par un voyageur
Publié le 12 sept. 2022 sur Expedia
Todo muy cómodo
par un voyageur
Publié le 21 juill. 2022 sur Expedia
par un voyageur
Publié le 13 mai 2022 sur Expedia
The facility is going through a restructuring, therefore, the environment is not as organized as before, the last two times, when I stayed there. Hopefully, El Rey will post when the restructure is completed. The staff are great, and are doing their best to make Tenants as comfortable as possible. Overall I felt safe while staying there.
par un voyageur
Publié le 1 mai 2022 sur Expedia
This is worst lodging that I have ever seen and It does not deserve to be even considered for a rating . It was so bad that I immediately left and found lodging elsewhere. My request for a refund was denied, This looks like a run down, delapidated Brothel . Expedia should Not be promoting lodging of this type. Please refund my money.
