Note fondée sur 210 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,2 Service et personnel
2,6 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Fiz a reserva para pagar no local, o grupo oyo indevidamente debitou um valor de R$36 no meu cartão de crédito. No hotel, alem de falar que uma parte ja havia sido debitada, a funcionária não acreditou, mesmo eu mostrando o comprovante, alem de cobrar R$50 pelo estacionameto, o que em nenhum momento foi descrito nessa plataforma. Cafe da manhã MUITO CEDO, o término era as 8:30h.
A TV não funciona, hotel mal cuidado.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced during your stay. Our team would like to investigate this incident further and ensure that it is resolved promptly.
Could you please provide us with your booking details and contact information? This will assist us in investigating and addressing the issue appropriately. You can reach us at guestsupport.na@oyorooms.com for further assistance.
Once again, we apologize for any inconvenience caused and appreciate your understanding.
Warm Regards,
Team OYO
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Instalações velhas de um antigo hospital. Não é agradável e o elevador não estava funcionando durante a minha estadia.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Lisa, Gestion de l’hôtel
Sinceras desculpas, Caroline! Entendemos que sua experiência não correspondeu às expectativas. Não se preocupe, estamos trabalhando continuamente para melhorar nossos serviços e garantir que sua próxima estadia seja agradável. Atenciosamente, Lisa
par un voyageur
Pessima
Publié le 16 sept. 2024 sur HotelsRazoável! Elevador parou de funcionar, quarto em pessima condições! Cortina quebrada e pendurada! Limpeza zero do quarto!
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
We apologize for the inconvenience caused during your stay. This is definitely not the level of service we strive to provide. We have noted your concerns regarding the elevator, room condition, broken curtain, and poor cleanliness. Our team will address these issues immediately to ensure a better experience for future guests. Should you require any further assistance, please reach out to us at guestsupport.na@oyorooms.com.
Sincerely,
Team OYO
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your feedback with us. We truly value your patronage. We apologize for any inconvenience caused during your stay. Our team is committed to continually improving our services and addressing any limitations that may have impacted your experience.
Your satisfaction is our top priority, and we would appreciate more details regarding your concerns so that we can take immediate action to rectify them. Please reach out to us at guestsupport.na@oyorooms.com with any further information or assistance you may require.
We hope to have the opportunity to welcome you back soon and provide you with a memorable stay that exceeds your expectations.
Warm regards,
Team OYO
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Chegamos não tinha vaga de estacionamento que é PAGO A PARTE. Os corredores, exceto da entrada imundos, quarto com paredes imundas, tomadas com fiação soltas, banheiro com rachaduras, chão nojento de tão sujo.
Café da manha que é INCLUSO totalmente pobre, copos sujos e presunto "babando" e queijo mofado. O suco era suco de pacotinho tang, terrível. Nao recomendo por nada
SITE NÃO ESTÁ DISPONÍVEL PARA ENVIO DE FOTOS.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Noah, Gestion de l’hôtel
Hola, Paula. Gracias por compartir tu inquietud. Lamentamos el inconveniente que hayas tenido. Seguramente le haremos llegar esta información al hotel para asegurarnos de que tu próxima experiencia sea placentera. Saludos, Noah
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Dewi, Gestion de l’hôtel
Hi, Herbert! Thank you very much for your wonderful rating. When we see visitors enjoying our services, it gives us tremendous satisfaction. Keep allowing us to host you and we will make every effort to keep this smile forever. Regards, Dewi
par un voyageur
Publié le 31 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Barbara, Gestion de l’hôtel
Thank you for rating us with such awesome words, Vívian ! We will strive to keep up with your expectations every time. Regards, Barbara
par un voyageur
Publié le 30 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Barbara, Gestion de l’hôtel
Hi, Fabio! We are pleased to know you had an awesome stay with us. Your precious words of appreciation meant a lot to us, hope to serve even better soon. Regards, Barbara
par un voyageur
Publié le 25 août 2024 sur Expedia
Hotel com quarto muito sujo, roupa de cama usada e suja, banheiro muito ruim, colchão fino muito ruim.
Uma coisa que não pode faltar em um hotel e limpeza. infelizmente não tinha nos quartos.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Barbara, Gestion de l’hôtel
¡Muchas gracias por la maravillosa calificación, Ailton! No te preocupes, hemos marcado una nota al respecto para garantizarte una estadía cómoda y relajante :) Saludos, Barbara
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par a, Gestion de l’hôtel
Thanks for the positive rating, Guilherme! Hope to welcome you again soon. Regards, Noah
