Note fondée sur 45 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,3 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 juill. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi David! On behalf of our entire team, I would like to apologize if we have failed to exceed your expectations. Your satisfaction is important to us so please let us now if you have feedback that can help us make improvements to ensure we offer an exceptional experience for our guests in the future.
par un voyageur
Publié le 17 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 juin 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Tyson! We sincerely appreciate your 4/5 rating, and we're pleased that you had a positive experience during your stay. While you haven't provided specific feedback, your rating is valuable to us, and we're here to address any concerns or suggestions you may have if you decide to share them in the future. Thank you for choosing our hotel, and we look forward to hosting you again on your next visit.
par un voyageur
Publié le 16 juin 2024
Commentaires de Gestion de l’hôtel
7 juill. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Clayton! Your positive rating of your stay at our hotel is greatly appreciated. Everything we do is geared at ensuring that everyone's stay is pleasant and enjoyable. We're glad that you enjoyed your time with us! We hope you visit us again.
par un voyageur de Howard
Publié le 15 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 juin 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Tracy! Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.
par un voyageur
Publié le 11 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 juin 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Roberta! We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.
par un voyageur
Publié le 1 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 juin 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi SERGIO A! I hope that you had an amazing stay and everything worked well to your convenience. If you have any feedback or suggestion that can help us improve on our services, please do not hesitate to let us know.
par un voyageur
Publié le 24 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 juin 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Daniel! Thank you for giving us a 4/5 rating! At our hotel, we strive to provide excellent service and a comfortable stay for our guests. If there is anything specific that we can improve upon to earn a full 5-star rating from you, please do not hesitate to let us know. We hope to see you again soon.
par un voyageur
Publié le 22 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 mai 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Richard! We apologize for any issues that you might have experienced at our hotel. If you can, please let us know what the problems were, and I can assure you that we are will work diligently to ensure a similar situation does not occur again in the future.
par un voyageur
Publié le 20 mai 2024 sur Expedia
The room was very clean and appeared like it had been renovated recently. There was plenty of space and our bed was comfortable. The breakfast was good as well. There were several light fixtures that were out or flickering and needed changed. We would stay here again.
Commentaires de Gestion de l’hôtel
20 mai 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Harry! We're pleased to hear that you found your room to be clean, spacious, and comfortable, with recent renovations enhancing your stay. It's great to know that you enjoyed the breakfast offerings as well. However, we apologize for any inconvenience caused by the issues with the light fixtures. Maintaining a well-lit and functional environment is important to us, and we will address these concerns promptly. Your feedback is appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.
par un voyageur
Publié le 19 mai 2024 sur Expedia
Our room was basic, clean, comfortable bed. Bathroom/ shower was clean, nice. Decor of the hotel- black and white pictures in room and halls were very nice. Lobby area- where “breakfast” was served was dirty, lights were dim and one light was flashing on and off like a strobe light. Breakfast was a bust! Rock hard biscuits and cold sausage gravy. Questionable cleanliness around the breakfast area.
Commentaires de Gestion de l’hôtel
20 mai 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Natalie! Thank you for taking the time to share your detailed feedback about your recent stay with us. We're glad to hear that you found your room to be clean and comfortable, with a pleasant bathroom and decor. However, we apologize for the shortcomings you experienced with our breakfast service and the cleanliness of the lobby area. Providing a high standard of cleanliness and a satisfactory breakfast experience are important to us, and we regret any disappointment caused. Your comments have been noted, and we will address these issues promptly to ensure they are not repeated in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable stay on your next visit.
