Note fondée sur 57 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 avr. 2024 sur Hotels
Accueil de qualité,
Restaurant quatastrophique,
Ambiance angoissante,
Une belle piscine mais qu on ne peut pas vraiment utiliser (horaires restreints)
Chambre spacieuse mais odeur dérangeante et climatisation qui fonctionne mal : je n'ai pas dormi.
Très mitigé sur cet endroit
Commentaires de Gestion de l’hôtel
13 mai 2024 par Diamond Stars Ben Tre Hotel, Gestion de l’hôtel
Dear Valued Guests,Thank you for taking your valuable time to post your review.We do apologize for the inconvenience with your stay at Diamond Stars Ben Tre Hotel.Our Hotel Management was made aware of these issues and immediate actions have been taken to avoid future occurrences.We do hope to have the pleasure of welcoming you back to our hotel in the very near future to show you the improvements. Wish you all the best! Sincerely,
par un voyageur
Publié le 23 nov. 2023 sur Expedia
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Diamond Stars Ben Tre Hotel, Gestion de l’hôtel
Dear Valued Guests,Warmly greetings from Diamond Stars Ben Tre Hotel,Thank you for your rating and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back.With best regards! Diamond Stars Ben Tre Hotel
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Diamond Stars Ben Tre Hotel, Gestion de l’hôtel
Dear Valued Guests,Warmly greetings from Diamond Stars Ben Tre Hotel,Thank you for your rating and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back.With best regards! Diamond Stars Ben Tre Hotel
par un voyageur
Will come back for sure
Publié le 19 août 2024 sur HotelsBeautiful river view, nucest luxury and comfort, great svcs. Bargain prices.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Diamond Stars Ben Tre Hotel, Gestion de l’hôtel
Dear Valued Guests,Warmest greetings from the Diamond Stars Ben Tre Hotel!Thank you so much for your nice review! We are thrilled to learn that you had a great stay with us. We hope to have the pleasure of welcoming you back soon. Lots of love, Diamond Stars Ben Tre Hotel
par un voyageur
Publié le 12 août 2024 sur Hotels
We had a great stay , the room were nice , the view was great . Bed were comfortable.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Diamond Stars Ben Tre Hotel, Gestion de l’hôtel
Dear Valued Guests,Warmest greetings from the Diamond Stars Ben Tre Hotel!Thank you so much for your nice review! We are thrilled to learn that you had a great stay with us. We hope to have the pleasure of welcoming you back soon. Lots of love, Diamond Stars Ben Tre Hotel
par un voyageur
Is the five-star self proclaimed?
Publié le 28 juill. 2024 sur HotelsThe property is nice enough but not necessarily five stars. First, let me mention the positives. The room is spacious The breakfast buffet is good. There is a different noodles dish each day. The made to order omelette is well cooked. The pool is nice. The staff is polite and attentive.
Unfortunately, we left on a sour note though. We opted for no housekeeping during our stay. All we did was traded towels and asked for toilet paper. When we checked out, we were asked to pay for a missing towel and a ripped towel. We did not take a towel nor did we ripped one. We did take a bag and were willing to pay for that. We were not believed and had to return to the room to sort things out. In the end, we paid for one towel just so we can join the tour that was already delayed.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Diamond Stars Ben Tre Hotel, Gestion de l’hôtel
Dear Valued Guests,Thank you for choosing to stay with us in Ben Tre and for taking your precious time to review.We do apologize for the inconvenience with your stay at Diamond Stars Ben Tre Hotel.We regret that we couldn't meet your expectations during your stay this time. But kindly be advised that all of your comments on facilities have been well noted. Our Hotel Management was made aware of these issues and immediate actions have been taken to avoid future occurrences.We truly appreciate your constructive comments and we look forward to having a chance to host you back so that we can recover the shortcomings of your last visit.Sincerely, The Hotel Management Board
par un voyageur
Diamond Star lives up to its 5 stars
Publié le 21 juill. 2024 sur HotelsDiamond star lives up to its 5 star rating. Clean, modern, attentive staff, good English skills, excellent breakfast and wonderful views and close to the Ben Tre market. We have stayed before and they are consistent. One area of concern is pool is in same area as breakfast and the marble floors near the elevator are very slippery when wet. One strange comment by the staff to our local family (experienced travelots) staying with us at the hotel. They told them as they checked in ( not to us when we checked in) that their rooms were nonrefundable but they could check out early if they wanted? Did not come across as very welcoming and in USA this would be considered pretty biased.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Diamond Stars Ben Tre Hotel, Gestion de l’hôtel
Dear Valued Guests, Thank you for choosing to stay at the Diamond Stars Ben Tre Hotel and sharing your recent experience with us. We are honored to acknowledge that you are satisfied with the cleanliness, out staff of our hotel as well as our contemporary room. At Diamond Stars, we always strive to deliver a memorable experience for our guests and pride ourselves on being filled with shared experiences and fresh perspectives to offer each of our guests a sense of warmth.We also have taken note of your valuable feedback for future improvement to ensure that we offer all our guests an exceptional experience when staying with us. Once again, thank you for sharing your great feedback with us. We hope to be your home away from home every time your travels bring you to our charming city. Warmest regards, Diamond Stars Ben Tre hotel
par un voyageur
Publié le 16 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Diamond Stars Ben Tre Hotel, Gestion de l’hôtel
Dear Valued Guests,Warmly greeting from Diamond Stars Ben Tre Hotel,Thank you for your rating and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back to our hotel in the very near future. With best regards! Diamond Stars Ben Tre Hotel
par un voyageur
Publié le 14 juill. 2024 sur Hotels
We went for a two week visit to Vietnam.
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Diamond Stars Ben Tre Hotel, Gestion de l’hôtel
Dear Valued Guests,Greetings from Diamond Stars Ben Tre hotel, Thank you so much for your review. Your positive feedback keeps us going and motivates us to do even better. We look forward to welcoming you back again in the near future.With best regards,
