Ratings based on 284 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Awesome hotel
Posted Mar. 28, 2024 on HotelsWonderful with an amazing ocean view
Comment from Hotel Management
Mar. 29, 2024 by Guest Experience Manager, Hotel Management
Thanks for sharing your very positive comments with us. We would love to welcome you back anytime soon.
by A traveller
Punches above its weight
Posted Mar. 24, 2024 on HotelsAbsolutely shocked at how good this hotel was ,,seemed to be in an upmarket area of this resort ,, the hotel
Facilities and staff were far far better then I was expecting ,,I went bed and breakfast as I wanted to dine out in
recommended restaurants ,, but the breakfast again was outstanding ,, when we returned on an evening ,we decided to have a drinks at the bar where there was entertainment in full flow ,again I wasn’t expecting this really really good fun , we also went to the hotel beach which also had a fab bar on the beach ,although this hotel has 2 pools and sun decks,, because of the closeness of the beach to the hotel,, we preferred to do this ,all in all incredible value for money definitely worth a visit .
Comment from Hotel Management
Mar. 25, 2024 by Guest Experience Manager, Hotel Management
We truly appreciate your comments. Guest feedback is very important to us because it is the best way to know how we should focus our efforts for continuous improvement. We look forward to welcoming you back whenever your trips take you back to Costa del Sol.
by A traveller
Wonderful hotel
Posted Mar. 24, 2024 on HotelsWonderful two nights at this fabulous hotel, staff were friendly and helpful, room was clean and bed was extremely comfortable. View amazing over the Mediterranean Sea. Breakfast plentiful, everything you could ask for with bright and cheerful staff. Can’t wait to book our stay again.
Comment from Hotel Management
Mar. 26, 2024 by Guest Experience Manager, Hotel Management
Dear Linda, we truly appreciate your comments. Guest feedback is very important to us. Our excellent location guarantees the best holiday atmosphere with a direct access to the beach and very good bus and train connection to explore Málaga and surroundings.We hope to welcome you back anytime soon.
by A traveller
Posted Mar. 20, 2024 on Expedia
Comment from Hotel Management
Mar. 25, 2024 by Guest Experience Manager, Hotel Management
Thanks for choosing Hotel Benalma
by A traveller
Fantastic Stay
Posted Feb. 26, 2024 on HotelsWhat a beautiful hotel , lovely location, fantastic buffet food in terms of quality and choice, great service throughout the hotel . Myself and friends stayed for 3 nights on an all-inclusive package and I highly recommend this option .
The jacuzziz on the roof were all nice and warm .
Comment from Hotel Management
Mar. 2, 2024 by Room Division Manager, Hotel Management
Dear John,Firstly we would like to thank you for choosing Benalma Hotel Costa del Sol for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we met all your holiday needs and wishes.We are delighted that you enjoyed your stay and found our location, buffet and all-inclusive package ideal for your needs. We work hard to provide a memorable experience for our guests and it is gratifying to know that we have lived up to your expectations.We look forward to welcoming you back for another memorable experience.Kind regards,Laura Cid
by A traveller
Posted Feb. 24, 2024 on Expedia
Comment from Hotel Management
Mar. 25, 2024 by Guest Experience Manager, Hotel Management
Thanks for choosing Hotel Benalma
by A traveller
Posted Dec. 12, 2023 on Expedia
Comment from Hotel Management
Mar. 2, 2024 by Room Division Manager, Hotel Management
Dear Mackinder Singh,Thank you for your positive feedback and kind rating.The whole Benalma Costa del Sol team looks forward to welcoming you back soon,Yours sincerely,Laura Cid
by A traveller
Great hotel with fantastic views
Posted Nov. 20, 2023 on HotelsThis is our second visit. The staff are excellent and the room was very comfortable with everything we needed. The staff responded quickly to any request we made.
We opted for half board and the food was very good with plenty of variety to choose from.
The main swimming pool was closed at this time so we tended to stay around the bar area by the smaller pool. Both the sea and the swimming pool were very cold but it was still possible to have a quick dip.
Comment from Hotel Management
Nov. 21, 2023 by Room Division Manager, Hotel Management
Dear Dorothy,Thank you very much for your positive feedback and kind rating.We are glad to hear that you enjoyed the hotel's beachfront location and that you found our staff to be helpful and friendly.It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.Thank you again for your comment and we look forward to welcoming you in the future.Kind regards,Laura Cid
by A traveller
Posted Nov. 14, 2023 on Expedia
The property is absolutely astonishing. Being right on the water with the mountains behind us was a dream come true. The staff provided top notch customer service and I never encountered anyone who was unwilling to help or offer tourist tips! The food in the all-inclusive buffet was way above expectations and we very much appreciated that the menu rotated daily. We had a small issue with the air conditioning after checking in, and it was resolved the same morning. The hotel and surrounding area is so clean it’s shocking. The only disappointing aspects we faced was that the fitness/sauna rooms were closed on our last day; we only had one dining option even though we paid for all-inclusive and expected both restaurants to be open; the hot tubs on the rooftop were colder than the pools; and the big pool was closed one day which severely limited space to lay out as chairs on the beach had to be purchased. All in all, we will definitely come back, hopefully when everything is fully functioning! Thank you to the staff and everyone who played a part in making this trip unforgettable!
Comment from Hotel Management
Nov. 22, 2023 by Room Division Manager, Hotel Management
Dear Molly,Thank you very much for taking the time to share your personal impressions of your stay at our hotel. We are always open to your feedback as it allows us to continually improve the experience we create for our guests.We are glad to hear that you enjoyed the hotel's fantastic beachfront location.We are proud to know that you had the opportunity to experience our hospitality from our staff. Our aim is to provide a personalised service as much as possible to make each guest feel at home. Once again, thank you for your feedback and we really hope to have the opportunity to welcome you back in the future.Yours sincerely,Laura Cid
by A traveller
Posted Nov. 11, 2023 on Expedia
Comment from Hotel Management
Nov. 22, 2023 by Room Division Manager, Hotel Management
Dear Melissa,Thank you very much for your positive feedback and kind rating.The whole Benalma Costa del Sol team looks forward to welcoming you back soon,Yours sincerely,Laura Cid
