Note fondée sur 73 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 janv. 2022 sur Hotels
par un voyageur
Pas un 5 étoiles
Publié le 4 mars 2020 sur HotelsL’hôtel n’est pas à la hauteur des avis donnés.
Les chambres sont difficiles d’accès
(Un grand escalier à monter )sauf celle en rdj avec piscine privative qui sont beaucoup plus chère que les autres .
Le petit déjeuner est ordinaire avec très peu de choix.
(Hormis des plats indiens )
par un voyageur
Publié le 14 août 2019 sur Hotels
par un voyageur
Publié le 28 mars 2019 sur Expedia
Le logement est très propre, la piscine également.
par un voyageur
Publié le 5 sept. 2024 sur Hotels
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Staff were great, room conditions are not great. Crumbling ceilings, water leaks, dirty carpet , peeling wall paints etc. Definitely not 5 star as listed per Expedia.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Guest Relations Manager, Gestion de l’hôtel
Dear Mr. Natya, Your feedback is valuable to us, and we are genuinely concerned to hear about the issues you encountered during your stay. Rest assured that we will address the concerns about room maintenance and cleanliness with our housekeeping and maintenance teams to ensure that our accommodations are immaculate and up to the mark for every guest. We understand the importance of a comfortable and well-maintained environment when traveling, and we are committed to improving these aspects of our guest experience. If you're willing to give us another chance, we'd appreciate the opportunity to provide you with the quality stay you expect and deserve. Please consider getting in touch with our guest relations manager to discuss your experience further and to make arrangements for a future visit where we can demonstrate our commitment to your comfort and satisfaction. Best Regards,Sanjana PednekarGuest Relations Manager
par un voyageur
Publié le 15 juin 2024 sur Hotels
Great resort. Food is a major concern.
Commentaires de Gestion de l’hôtel
5 juill. 2024 par Guest Relations Manager, Gestion de l’hôtel
Dear Mr. Harry,Greetings!!! We appreciate your feedback on our resort and are delighted to hear that you found it to be great. It is concerning to hear, however, that our food did not meet your expectations. Providing excellent dining experiences is a cornerstone of our service, and it's clear we've missed the mark for you. We take all comments seriously and will discuss your feedback with our culinary team for review and improvement. We're continuously working to enhance our menu offerings and hope to have the chance to impress you with our improvements during a future visit. Your insights are invaluable to us in our ongoing efforts to provide guests with a memorable and enjoyable experience. Best Regards,Sanjana PednekarGuest Relations Manager
par un voyageur
Publié le 14 mai 2024 sur Expedia
Excellent service
Commentaires de Gestion de l’hôtel
22 mai 2024 par Guest Relations Manager, Gestion de l’hôtel
Dear Mr. Riken, Greetings!!! We're thrilled to hear that you had an excellent service experience with us! Your positive feedback is greatly appreciated and it motivates our team to continue delivering high-quality service. If there's anything more we can do for you in the future, please let us know. Your satisfaction is our top priority and we look forward to serving you again. Best Regards.Sanjana Pednekar Guest Relations Manager
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Not bad. Skip the room with private pool and butler. Private pool is a filthy bug cocktail. The butler is a phone number who doesn't answer. Kind of a waste.
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Rooms Division Manager, Gestion de l’hôtel
Dear Mr.Justin, We truly value your feedback and are disheartened to hear about the issues you've encountered with the private pool and butler service. Cleanliness and attentive service are top priorities for us, and we sincerely regret that we didn't meet your expectations in these areas. Your experience will be shared with our housekeeping and guest services teams to address and improve upon these concerns. We assure you that the situations you described are not reflective of our standards. Should you choose to stay with us again, we are committed to demonstrate the high quality of service and hospitality we are known for. We hope to have another opportunity to better serve you in the future. Best Regards,Mayur SharmaRooms Division Manager
par un voyageur
Publié le 15 janv. 2024 sur Hotels
i would never stay or recommend this resort to anyone -
There were broken tiles in both adult and children pool The pool towels were torn and threads hanging out
The service at the pool was non existence
The breakfast service was slow and not organised
Tables-at breakfast were dirty
Commentaires de Gestion de l’hôtel
23 janv. 2024 par Rooms division manager, Gestion de l’hôtel
Dear Guest, Greetings! We understand your dissatisfaction and sincerely apologize for the subpar experience you had with our services. We aim to achieve exceptional services, and it's disappointing to learn that we fell short. Your feedback is essential in our quest for improvement and we express deep regret for any inconvenience we may have caused you. We can assure you that your experience is not the norm; we are horrified that we didn't meet your expectations.Thank you for patronizing us and we look forward to serving you better in the future.Regards,Mayur SharmaRooms division manager
