Note fondée sur 123 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,2 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 août 2024 sur Expedia
Super nice staff
par un voyageur
Publié le 5 août 2024
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Staff is very friendly and courteous. The rooms are clean and comfortable. It has all of the amenities you need. The breakfast really hit the spot.
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Everyone was friendly. The manager was terrific.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par flor, Gestion de l’hôtel
Thank you for stayed
par un voyageur
Publié le 22 juill. 2024 sur Expedia
This hotel is severely understaffed. They do not answer the phone if you call from your room and if you go down to the desk they cannot help with things like blankets or towels or how to get rid of garbage. There is no housekeeping. I stayed three days and repeatedly asked for a place to throw my garbage, new towels, a blanket for the pullout couch with zero results. My daughter took the bed and I took the couch and covered up with a towel. They couldn’t replace keys. The desk was often unmanned. I cannot believe I spend almost $600/night for the worst hotel experience of my life.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par flor, Gestion de l’hôtel
Sorry to hear about this situation but as you know we suffer from the microsoft problems we did our best to accommodate every one and try to give every one our guest a place to saty
par un voyageur
Publié le 4 juill. 2024 sur Expedia
..
par un voyageur
Publié le 24 juin 2024 sur Expedia
We booked through Expedia. But when we arrived, it was sold out. They would not honor our reservation now did they call us to let us know that Expedia overbooked. No apologies from staff. Terrible customer service IMO. A single phone call doesn’t seem like too much to ask from Hilton or Expedia to inform us of the overbooking.
Commentaires de Gestion de l’hôtel
30 juin 2024 par flor, Gestion de l’hôtel
sorry for the inconvenience but we call expedia to let you know that we were overbook and they did not provide us with your phone number
par un voyageur
Publié le 23 juin 2024 sur Expedia
Very nice accommodations and friendly staff
par un voyageur
Publié le 20 juin 2024 sur Expedia
Love the city and hotel
par un voyageur
Publié le 17 juin 2024 sur Expedia
The hotel is fairly easy to find, located near Highway 20 on the east side of Bend. There are shops nearby that could be walked to. Also, our room was relatively big for a hotel room and included a couch, as well as a large refrigerator/freezer, microwave, and even included plates and glasses we could use; there's also a dishwasher in the room to put used dishes & glasses in when done with them. The shampoo, body wash, and soap included in the bathroom was nice. Also, although the room had an air conditioner, I feel like a fan or two in the room would have also been a nice touch.
The wifi was decent. And we brought a streaming device with us, and we were able to connect it to the TV easily and get it on the wifi and stream some content we like to watch that way.
The bed was okay, although somewhat hard (not so good for a stomach sleeper). The pillows seemed to be stuffed with down, which are soft but they become flat fairly quickly.
There was ice available in the hall that we could conveniently get ourselves, which was nice.
