Ratings based on 812 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Irvine
Posted Jul. 1, 2024
Was surprised with the warm welcome from the staff at check in. The style & decor of the hotel was so impressive as well as the large space of our room.
The only “negative” is that the breakfast was not ready on time on our 1st day so we only grabbed a bagel & headed elsewhere for breakfast. And the breakfast the next day was not very appetizing.
But all in all I was upset happy & impressed with the hotel. The room, the views, plenty of parking, & wonderful amenities on site.
Will definitely stay there again.
Wish all best western branches were as impressive as The Peppertree Hotel
Comment from Hotel Management
Jul. 2, 2024 by Tanya Buck GM, Hotel Management
Thank you for the wonderful review, we are so happy you enjoyed your stay. Thank you for the feedback, we will use to educate our staff for a better experience for our guests. We look forward to having you stay with us again.
by A traveller
Posted Jun. 29, 2024 on Hotels
Comment from Hotel Management
Jul. 2, 2024 by Tanya Buck GM, Hotel Management
Thank you for the wonderful review, we are so happy you enjoyed your stay. We look forward to having you stay with us again.
by A traveller
Great!
Posted Jun. 29, 2024 on HotelsVery comfortable and enjoyable. The breakfast was great and we also enjoyed the bar and restaurant!
Comment from Hotel Management
Jul. 2, 2024 by Tanya Buck GM, Hotel Management
Thank you for the wonderful review, we are so happy you enjoyed your stay. We look forward to having you stay with us again.
by A traveller
Posted Jun. 29, 2024 on Expedia
Comment from Hotel Management
Jul. 24, 2024 by Tanya Buck GM, Hotel Management
Thank you for your feedback, we appreciate your review. We would love another opportunity to have you stay at the hotel, so we could exceed your expectations.
by A traveller
Posted Jun. 29, 2024 on Expedia
Nice centralized area for where we were going. Great people at the desk- very helpful. Very nice hotel . Only thing I have to say bad was we had no room service any of the four days we were there. We had to ask each day for towels and we put our garbage outside the door after 3 days but had no bags to replace . They should explain about room service at desk when we checked in. Staff would have gotten 5 stars if not for that. Need to have more options for bread besides bagels for breakfast.
Comment from Hotel Management
Jul. 2, 2024 by Tanya Buck GM, Hotel Management
Thank you for the wonderful review, we are so happy you enjoyed your stay. Thank you for the feedback, we will use to educate our staff for a better experience for our guests. We look forward to having you stay with us again.
by A traveller
Posted Jun. 29, 2024 on Expedia
The pool was closed and we were not informed about that when we checked in
A dog was barking in a room next to our room and when we asked to move to a different room. The female front desk clerk was about to do that per our request and a female manager or shift lead asked her to stop and that they needed to address the "dog issue" before honoring our request to move a room. I found this very off putting and not in keeping with doing your best to make a guest stay pleasant. The dog continued to bark for at least another 30mins
The first floor rooms are extremely loud the room above was making noise all day and well past 12p
Breakfast options were decent.
Comment from Hotel Management
Jul. 2, 2024 by Tanya Buck GM, Hotel Management
Thank you for the review, and thank you for the feedback, we will use to educate our staff for a better experience for our guests. We look forward to having you stay with us again.
by A traveller
Posted Jun. 29, 2024 on Expedia
Had a great stay here and will consider staying again! Our room on the 4th floor had a beautiful view of the mountains. Friendly staff at front desk but the breakfast left something to be desired
Comment from Hotel Management
Jul. 2, 2024 by Tanya Buck GM, Hotel Management
Thank you for the wonderful review, we are so happy you enjoyed your stay. We look forward to having you stay with us again.
by A traveller
Posted Jun. 26, 2024 on Expedia
It would be helpful is they had a wheelchair on site for the guests. My friend broke her foot while we were there and I had to wait for a luggage cart and use it to wheel her out to our car.
Comment from Hotel Management
Jul. 4, 2024 by Tanya Buck GM, Hotel Management
Thank you for the review of our property, we are happy you enjoyed your stay with us. We will look into your suggestion.
by A traveller
Posted Jun. 25, 2024 on Expedia
Comment from Hotel Management
Jul. 2, 2024 by Tanya Buck GM, Hotel Management
Thank you for the wonderful review, we are so happy you enjoyed your stay. We look forward to having you stay with us again.
by A traveller
Posted Jun. 25, 2024 on Expedia
There isn't much staff. Only in the bar, really. They were great. Everything in the hotel from the construction to the furnishings to the food was extremely cheap. Hotel was obviously designed and furnished to take a couple decent pics for the internet at the lowest possible cost.
Comment from Hotel Management
Jul. 2, 2024 by Tanya Buck GM, Hotel Management
Thank you for the review and thank you for the feedback, we will use to educate our staff for a better experience for our guests. We look forward to having you stay with us again.
