Note fondée sur 18 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
#13 Filbert Ln
Publié le 11 sept. 2024 sur HomeAwayEverything about this house was perfect for us. We loved that the kitchen was stocked with an excellent selection of pots, pans, baking dishes, cooking utensils. We had brought several kitchen items with us not knowing what would be there, but it was almost like being home. We ended up not needing the items we had brought. The property management was very responsive. There was no gas in the grill tank when we arrived, and they brought a replacement within an hour. The pilot light was out on the fireplace, and they were there within 30 minutes. There was a leak at the base of one of the toilets, and they were there immediately and had it fixed in 25 minutes. The beds were comfortable, there was a nice selection of games and videos, and plenty of comfortable seating for everyone to watch TV or just hang out. The hot tub was my grandson's favorite place to be. The walking/biking trails were amazing, and the daily visits of deer in the back yard just a foot off the deck was so exciting. The house was just a 7 minute bike ride from the village which was really convenient. We will definitely be returning and will rent this house again.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par VrboOwner, Gestion de l’hôtel
We are glad to know that you enjoyed your stay with us. We sincerely apologize for the inconvenience that you have experienced during your time with us. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us. We have forwarded your concern to our local team to avoid future complaints. We do hope we will have another chance to host you next time.
par un voyageur
Publié le 20 août 2024 sur HomeAway
Commentaires de Gestion de l’hôtel
4 sept. 2024 par VrboOwner, Gestion de l’hôtel
Hi, Marcie. Thank you for providing us with this valuable feedback. We thank you for your feedback, as it helps us improve our guests' experiences. We look forward to welcoming you back for another fabulous getaway in the future.
par un voyageur
Not great
Publié le 11 janv. 2024 sur HomeAwayUp to Sunriver/Bend/Mt. Bachelor area for a ski/snowboarding trip. Property listing specifically states that the living room has a gas fireplace… which the family was looking forward to after long days on the mountain… except that the fireplace was not working. Called to ask about the fireplace and was told that it was a known issue that could not be fixed during our stay. Wouldn’t have booked this property had this been disclosed at the time the property was booked. My biggest issue is that this was known to be a problem but wasn’t disclosed prior to booking. Poor communication at the very least… dishonest at worst.
There is also a fireplace in the main downstairs bedroom that was not working either. This one wasn’t quite as bothersome since it wasn’t listed in the property description so I wasn’t expecting it upon arrival.
Commentaires de Gestion de l’hôtel
12 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review, we sincerely apologize that the some of amenities were not available for your use during your stay. It is always our goal for guests to be able to use all amenities our homes have to offer, and we aim to also provide our guests with seamless communication regarding their vacation homes. We are very sorry for dropping the ball for your stay and will be sure to follow up with the appropriate parties to ensure that our communication is streamlined and thorough to meet our high service standards. We are happy to report that the hot tub is now in working condition and hope to host you for a truly relaxing getaway in the future.
par un voyageur
Will stay there again
Publié le 6 sept. 2022 sur HomeAwayThe carpet was a little tacky and the master bathroom shower head was awful. But everything else was great!!!
par un voyageur
Christmas in the snow
Publié le 29 déc. 2021 sur HomeAwayVery comfortable, nice location
par un voyageur de Lake Forest Park, WA
Was a great house.
Publié le 10 sept. 2021 sur HomeAwayJust what we needed and had everything we needed.
par un voyageur
Comfortable and relaxing.
Publié le 27 juill. 2021 sur HomeAwayWe had a great time in Sunriver. The house is comfortable and is conveniently located near the village and grocery store. It has a fully stocked kitchen and large dining table. The coffee maker is not a Kuerig so bring ground coffee, there are plenty of filters. COVID protocols made it impossible for us to get into the SHARQ so the hot tub came in very handy. The walls around the tub made it nice and private so it felt like being in the forest. The king bed was very comfortable. The queen is a little soft. The decor is dated but that didn’t bother us. My suggestion would be to replace the bath / hand towels; new Costco towels are inexpensive and feel luxurious.
This is a comfortable house in a great setting. We enjoyed our stay. My review is not meant to be critical but to give feedback to help make it even better.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Sheri, we are pleased to hear you enjoyed your stay! Thank you for taking the time to share your feedback with us. We will be sure to pass your suggestions along to our local manager who will work with our homeowner to make necessary upgrades. We look forward to hosting you again!
par un voyageur
Summer trip
Publié le 25 juin 2021 sur HomeAwayHouse was great, unfortunately the A/C wasn’t working when we came in and took them to end of second say to fix. There were some other issues like no propane that also got addressed but not till the day after notifying the office. We did enjoy the house and set up was as pictured/described.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. It is always our goal for our guests to be able to use everything the home has to offer. We thank you for calling in order for local staff to promptly resolve these issues. We look forward to your next stay!
par un voyageur
Great place to stay!!
Publié le 17 mai 2021 sur HomeAwayEverything was just as expected. Would stay again.
par un voyageur
Older Home
Publié le 25 août 2020 sur HomeAwayThis property is clean, and everything works. However, it is a bit outdated (doesn't seem to have had much updated since 80s/90s).
Beds aren't the most comfortable. ESPECIALLY the TWIN/TRUNDLE.
Also, as of our stay, the bathroom and kitchen towels were old, scratchy, frayed, and stained. You did not feel clean using them.
Do not count on being able to use the included SHARC passes as the pool is not adhering to their posted policies. This ends up being an amenity you pay for in your rental fee, look forward to, but are unlikely to be able to use.
Sunriver did not seem to be very friendly to visitors. We spent a lot of time lost, trying to figure out what we did/did not have access to, etc...
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for staying with us! We are glad you enjoyed the home. We are sorry to hear of the issues you had during your stay, and we appreciate your feedback regarding some items in the home that may require some additional attention. Due to COVID-19, some amenities may not be available for guest use to ensure guest health and safety. Our guest services team is available 24 hours a day should you have any questions or concerns prior to your stay and during your visit. We hope you had an otherwise enjoyable vacation and we hope to have the chance to impress you in the future!
