Note fondée sur 910 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 oct. 2021 sur Expedia
La situation géographique est parfaite, les déjeuners sont excellents, l'accueil est très chaleureux, la vue sur la rivière est superbe.
Commentaires de Gestion de l’hôtel
12 oct. 2021 par ml, Gestion de l’hôtel
Thanks for staying with us. We appreciate you visiting us here at the Inn while in Bend. We are happy to see you had a wonderful time.
We look forward to hosting you again one day soon. Until next time, safe travels.
The staff at the Inn Ridge Inn
par un voyageur
Publié le 28 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par ml, Gestion de l’hôtel
Thank you for your perfect 10 out of 10 rating! We're thrilled to know that you had such a positive experience at Pine Ridge Inn. Your satisfaction is our top priority, and it means the world to us that we met your expectations. We hope to welcome you back for another great stay in the future.The staff at the Pine Ridge Inn
par un voyageur
Publié le 24 août 2024 sur Expedia
The location is pretty good and our dog-friendly room was clean, Biggest grip was the dim lighting making it hard to read, apply makeup, etc. Stained lampshades. Everything was a shade of brown. That, combined with the dim lighting, left a lot to be desired aesthetically. Lost hot water for day so we received one night's credit.
Commentaires de Gestion de l’hôtel
26 août 2024 par ml, Gestion de l’hôtel
Thank you for sharing your feedback with us. We’re pleased to hear that you found our location convenient and enjoyed your clean, dog-friendly room. However, we sincerely apologize for the issues you experienced during your stay.We understand how important proper lighting is, especially when it comes to tasks like reading and applying makeup. Your comments about the dim lighting and stained lampshades are valuable to us, and we will be addressing these concerns promptly to enhance the overall ambiance and comfort of our rooms.We also apologize for the inconvenience you faced with the hot water. While we’re glad we could provide a credit for the disruption, we know it doesn’t fully make up for the inconvenience caused. Please know that your experience is not reflective of our usual standards, and we are taking steps to ensure it doesn’t happen again.The staff at the Pine Ridge Inn
par un voyageur de leawood
Publié le 24 août 2024 sur Expedia
Nice property!!
Commentaires de Gestion de l’hôtel
26 août 2024 par ml, Gestion de l’hôtel
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you enjoyed your stay and found our property to your liking. Your kind words mean a lot to us!We hope to welcome you back to Pine Ridge Inn the next time you're in Bend. If there's anything we can do to make your next visit even better, please feel free to reach out.The staff at the Pine Ridge Inn
par un voyageur
Publié le 22 août 2024 sur Expedia
The rooms are huge, quiet, suited us perfectly for a 3 day getaway. The balcony was lovely to sit on and look at the river.
Commentaires de Gestion de l’hôtel
26 août 2024 par ml, Gestion de l’hôtel
Thank you for your fantastic 5-star review! We're delighted to hear that your room was the perfect fit for your 3-day getaway. It's wonderful that you enjoyed the peace and quiet, as well as the lovely views from your balcony overlooking the river.We hope your time with us was relaxing and memorable. It would be our pleasure to welcome you back to Pine Ridge Inn for another peaceful retreat in the future.The staff at the Pine Ridge Inn
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par ml, Gestion de l’hôtel
Thank you so much for your glowing 5-star review! We are absolutely thrilled to hear that you had an exceptional experience at Pine Ridge Inn. Our team is dedicated to providing our guests with the best possible stay, and your kind words are a wonderful affirmation of our efforts.We hope to have the pleasure of welcoming you back on your next visit to Bend. If there’s anything we can do to make your next stay even more memorable, please don’t hesitate to reach out.The staff at the Pine Ridge Inn
par un voyageur de Portland
Publié le 31 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par ml, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience at Pine Ridge Inn didn’t fully meet your expectations. We strive to provide a top-notch experience for all our guests, and your comments help us identify areas where we can improve.If there’s anything specific you’d like to discuss or if there’s something we can do to make it right, please don’t hesitate to reach out directly. We’d love the opportunity to welcome you back and provide you with a stay that exceeds your expectations.Thank you again for choosing Pine Ridge Inn, and we hope to have the chance to serve you better in the future.Safe travels,The staff at the Pine Ridge Inn
par un voyageur
No hot water!!!
Publié le 31 juill. 2024 sur HotelsWe were initially thrilled with the room — large, sofa, small dining table and little niceties. Then — we turn the air down and nothing happens. We go to the front desk and she tells us there should have been a small tower A/C but it wasn’t there. Apparently that room didn’t have the normal A/C like the other rooms. She said she could move us to a different room. Then she mentioned that there was “a problem” and there was no hot water. No hot water the next day, or the next. She tells us at 8:00 pm our last evening that she wasn’t sure why she didn’t mention it to us earlier when she saw us leave for dinner but we could go down to an athletic club that would let us take a shower. She offered us a free beverage for the inconvenience. I loved the room but the way they handled the maintenance issues was really unacceptable. I then researched previous reviews and this happened before. It was extremely unpleasant. They should have offered to cancel our reservation so we could find other accommodations with air conditioning and hot water. I just could not recommend this place until they put money into fixing major issues with the property.
Commentaires de Gestion de l’hôtel
14 août 2024 par ml, Gestion de l’hôtel
Thank you for taking the time to provide such detailed feedback about your stay. We’re truly sorry that what started as a promising experience with your room turned into such a disappointing stay due to the maintenance issues you encountered.We sincerely apologize for the lack of air conditioning and hot water, which significantly impacted your comfort. Our team should have communicated these issues to you more transparently and offered better alternatives right away. It’s clear that we failed to meet your expectations, and for that, we are deeply sorry.Your feedback is invaluable, and I want to assure you that we are taking immediate steps to address these critical issues. The situation with the hot water has been resolved, and we are reviewing our communication protocols to ensure that our guests are informed and offered the best possible solutions in the event of any maintenance problems.We understand that these inconveniences affected your overall impression of our property, and we regret not offering you the option to cancel your reservation. Your comments have highlighted areas where we need to improve, and we’re committed to making the necessary changes.Thank you,The staff at the Pine Ridge Inn
par un voyageur
A beautiful place but going downhill..
Publié le 30 juill. 2024 sur HotelsWe’ve been staying here on and off for a couple of years and have loved it until this time around. The room we were in needed a good cleaning, the area around the fridge inside the cabinet was super dusty, the trim in the bathroom was chipped, and due to the hot water heater going out we had two days of no hot water, one day with and we cut our trip short. I’m not sure what has happened, but for the price paid it was not up to par. On the upside, the staff are very helpful and friendly. And to be transparent, they said they’d give us 25% off our visit for the hot water problem.
Commentaires de Gestion de l’hôtel
14 août 2024 par ml, Gestion de l’hôtel
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your most recent stay didn’t meet the standards you’ve come to expect from us. We deeply regret the cleanliness issues in your room and the inconvenience caused by the hot water outage.It’s disappointing to learn that the condition of your room was not up to par, and I sincerely apologize for the dust and chipped trim you encountered. This is not the level of quality we aim to provide, and I have already shared your feedback with our housekeeping and maintenance teams to ensure these issues are addressed immediately.We understand how frustrating it must have been to deal with the hot water situation during your stay. While we’re glad our staff was able to offer a partial discount, we recognize that this doesn’t fully make up for the disruption to your experience. Please know that we’re working diligently to prevent these issues from happening again in the future.Despite the challenges you faced, we appreciate your kind words about our helpful and friendly staff. We value your loyalty over the years and would love the opportunity to welcome you back under better circumstances. If there’s anything we can do to make your next visit more comfortable, please don’t hesitate to reach out to usThe staff at the Pine Ridge Inn
par un voyageur de Spring
Publié le 29 juill. 2024 sur Expedia
Street noise on patio
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Ml, Gestion de l’hôtel
Thank you for your review and for choosing Pine Ridge Inn. We're glad to hear you enjoyed your stay overall. We apologize for any inconvenience caused by street noise on the patio. The amphitheater nearby hosts concerts that are a popular attraction and a common reason guests book with us. We understand that while some guests enjoy the vibrant atmosphere, it may not be ideal for everyone.We appreciate your feedback and hope you had a great time at the concert and your stay in Bend. We look forward to welcoming you back in the future!Best regards, Pine Ridge Inn Management
