Note fondée sur 899 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 déc. 2024
We stayed in a “Lodge Room” (not AT the Lodge, so be careful when booking to clarify if you want to stay IN the lodge). The Keurig was broken the first morning, so that was a bummer—Rude Front Desk girl told us to “buy a coffee and charge it to the room”, so she could comp rather than just allow use of the Keurig there. Coffee Shop was still closed at 7am, so…It ended up being a bigger deal than it needed to be.
We were located across the parking lot from The Cove, which was EPIC!! We LOVED the amenities, including a water tube slide and grill with snacks and drinks. Everyone there was so professional and kind!
Commentaires de Gestion de l’hôtel
2 janv. 2025 par General Manager, Gestion de l’hôtel
Dear Jo,Thank you for sharing your experience! I’m glad to hear you enjoyed the amenities and had a great time overall. I’m sorry to hear about the inconvenience with the Keurig—that’s definitely not the start to the day we want to provide. I appreciate you bringing this to our attention, and we’ll make sure to improve for your next visit. We’d love to welcome you back for a more seamless experience next time!Sincerely,Connilyn KleinbergGuest Relations Manager
par un voyageur
Publié le 7 oct. 2024 sur Expedia
The room smell was really bad. Couldn't sleep all night. They should check it out and clean up the smell
Commentaires de Gestion de l’hôtel
8 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Svetlana,Thank you for sharing your experience with us. It's disappointing to hear that the room did not meet your expectations regarding comfort, and we sincerely apologize for the disruption to your stay. Your feedback is crucial, and we will investigate your concerns to ensure our accommodations provide a pleasant environment for all guests. We appreciate your input and hope to have the opportunity to welcome you back for a much-improved experience.Sincerely,Connilyn KleinbergGuest Relations Manager
par un voyageur
Publié le 6 oct. 2024 sur Hotels
It was nice, but the 2 hr frost delay wasn’t the best. Room was very nice.
par un voyageur
Publié le 13 sept. 2024 sur Hotels
par un voyageur
Publié le 12 sept. 2024 sur Expedia
It was okay. Not for Onewheels.
Pros:
- The two queen suite was really spacious and suited our family of five well.
- We loved the porch and large lawn area directly out our back door.
- The nature center and observatory were really cool and good for young kids.
- The trail system was amazing while riding around in blissful ignorance with my family.
- Access to the Cove included with the room (2 pools, 2 waterslides, 2 hot tubs, bar & food service)
Cons:
- Some basic cleanliness issues on check-in (floor needed vacuuming, dirt on the hideabed mattress cover, leftover food residue on the kitchen counter)
- Upstairs bathroom door would not close/lock
- $40 for 90 minutes on a pickleball court (!!!) ... needless to say we passed.
- Their policy regarding people transport was rather vague and not broadcasted well at all beforehand. A bit more on this... I had seen plenty of electrified scooters, eBikes, and even a couple other Onewheels riding on the trail, but started getting comments like: "You're not supposed to have those." "That's a $500 fine!" so I wanted to figure out the official policy. I asked the front desk and THEY asked the back desk. :)
The answer on the official policy is that pedal-assisted and electrified is okay, but just electrified is not.
To be a good example for the kids, I stayed off the board.
What they told me in person did not line up with what I eventually found on their website, which to be fair, I'm having trouble finding again for this review! :D
Commentaires de Gestion de l’hôtel
17 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Lee,It was a pleasure to welcome you and your family to our resort, and I appreciate you taking the time to share your valuable comments. I'm happy to hear you appreciated our spacious accommodations and all the great amenities available to our guests, including the nature center and observatory. As for the cleanliness issues, I'll be sure to pass your comments along to our housekeeping team. I regret that you were disappointed that your Onewheel was not permitted on our 40-mile paved bike paths, and I hope you'll accept our apologies for any confusion regarding this. As per the policies outlined in the FAQ section on our website, the use of roller blades is not authorized due to the Sunriver Owners' Association rules, and a Onewheel, although not specified, would come under these guidelines. We will certainly address your feedback internally to review where this could be better communicated to our guests going forward. Thank you for your valuable comments, and we hope to have the opportunity to welcome you all back the next time you're in the area.Sincerely,Connilyn KleinbergGuest Relations Manager
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Absolutely Beautiful 😍
Commentaires de Gestion de l’hôtel
10 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Patricia,We're happy to hear you had a great stay at Sunriver Resort. Thank you for sharing your experience, and please return soon for another fantastic time. Sincerely,Connilyn KleinbergGuest Relations Manager
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Very pleasant stay. Thank you.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Michael,Thank you for visiting Sunriver Resort. Our team is pleased you had a lovely stay at our resort. Safe travels, and we'll see you again next time!Sincerely,Connilyn KleinbergGuest Relations Manager
par un voyageur
Publié le 1 sept. 2024 sur Expedia
It was great!
Commentaires de Gestion de l’hôtel
3 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Isabelle,We enjoyed hosting you at Sunriver Resort. Thank you for letting us know you had a great stay! Our team would be delighted to see you again!Sincerely,Daelynn FerrellGuest Relations Manager
par un voyageur
Publié le 27 août 2024 sur Expedia
Easy check in. Property is beautiful. Fun amenities. Kids loved The Cove. Definitely going back.
Commentaires de Gestion de l’hôtel
27 août 2024 par Scott Orman - Director of Guest Relations, Gestion de l’hôtel
Thank you for sharing your experience at Sunriver Resort. More than that, we are pleased to know that you had a wonderful time and are planning a return. Be sure to check out the latest and greatest 'special package' offerings from our reservations team!Wishing you a wonderful ending to the Summer Season!Respectfully, Scott OrmanDirector of Guest Relations
par un voyageur
Publié le 26 août 2024 sur Expedia
I've stayed on and off for over 40 years. I've always enjoyed my stay and now bring my children.
I was a bit disappointed in that we were in was just behind the Cove, - which while convenient, was loud because of people enjoying themselves and because of amplified music. The stated "quiet hours" in the morning were until after 10 AM I understand, yet every morning, there were trucks arriving just after 7 AM to back-up with backing alarms and clanging garbage containers and making deliveries right behind, (50 ft) our room. I understand the need, but not very peaceful or effective if we are trying to relax and sleep-in a bit on vacation. I noted that there was considerable broken glass, (small size) on the asphalt of the parking lot where the trucks were a couple mornings.
The room was "disabled accessible." While this was fine, the rolling "barn door" did not provide much privacy for each other as they used the bathroom, - I believe because of the significant space between the bottom of the door and the floor.
I would've preferred to be farther away.
Thanks for asking/listening.
Commentaires de Gestion de l’hôtel
29 août 2024 par General Manager, Gestion de l’hôtel
Dear Sean,Your positive rating of Sunriver Resort is much appreciated! I greatly value your loyalty as a returning guest. Your comments will help us continue to improve, and I look forward to welcoming you back for another enjoyable stay. Sincerely,Daelynn FerrellGuest Relations Manager
