Note fondée sur 321 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,6 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Stay elsewhere...
Publié le 19 août 2024 sur HotelsStayed with my wife and my Medical Service Dog recently. The hotel was made aware of my animal naturally. Later, when I went to accompany my wife to the pool, I was stopped by employee behind the counter with "No Dogs in here". When I informed him that she was my medical service dog-wearing her Service outfit, he was relentless letting me know that he could show me OSHA laws as to why she could not come in. I tried to educate him about service dogs and the two questions he could ask of me but that did not compute and he kept repeating that it "was on me".
Very unpleasant and a clear violation of the law. I informed the front desk and the manager was out of town and had a kind person take down details with a promise to follow up with me. I did get a message from the pool's manager- I think- promising me to retrain the employees. They offered me some perks but I simply wanted to be treated correctly
But I waited a bit to write this review leaving the resort manager ample time to contact me. To no avail.
To top it off the lights did not work well in the room, one of the bathroom sinks was clogged, there was visible mold in the shower and there was a cleaning cart left by the emergency exit for at least 24 hours.
Not the experience I was expecting from a supposed better than most place to stay.
If you do not have a service animal, this may not resonate with you but perhaps indicative of how there is a disconnect between the rate charged and the poor experience we had.
par un voyageur
Publié le 12 août 2024 sur Expedia
par un voyageur de Richland
Publié le 3 août 2024 sur Expedia
par un voyageur
Publié le 22 juill. 2024 sur Hotels
par un voyageur
Publié le 20 juill. 2024 sur Expedia
This property is not worth the money charged. The customer service was god awful across the property. I went to The Row for breakfast one morning and stood at the host stand for a full 15 minutes waiting to be helped and never was. Never greeted or acknowledged in any way. There were 3 people on the floor and only 5 tables? Still could not get help. That’s just one example. Super unfriendly at the front desk. Disappointed for the money. The amenities were lacking. How can a standard basic room be $900 a night.
par un voyageur
Publié le 14 juill. 2024 sur Expedia
The room was very clean and had plenty of space. We would absolutely stay there again.
par un voyageur
Publié le 7 juill. 2024 sur Expedia
Always excellent service, spectacular property and amenities
par un voyageur
Beautiful Location
Publié le 29 juin 2024 sur HotelsBeautiful quiet location. We ate at the Row for breakfast and dinner and it was fantastic. Great views of the golf course.
par un voyageur
Publié le 27 juin 2024 sur Hotels
par un voyageur
Publié le 23 juin 2024 sur Expedia
Our air conditioning didn’t work in the room and it was 80° and they said they couldn’t do anything about it
They also offered no reimbursement
