Note fondée sur 4 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great family fun
Publié le 20 août 2024 sur HomeAwayWe had great stay, plenty of room and lots of things to do for the entire family. I really enjoyed all the amenities and the kitchen had almost everything we needed. We would definitely stay again.
par un voyageur
Bad Choice
Publié le 30 juill. 2024 sur HomeAwayHouse was dirty-carpets filthy, floors not mopped, dishes in cupboards clearly were put up without being washed, no cleaning supplies available. We had to buy our own cleaning supplies and clean home ourselves. The grounds were full of weeds, clearly no yard work had taken place and it was quite frankly, disgusting!
False misrepresentation of home, what was advertised was not available. Bikes were dirty and tires were low-no pump available. Passes not available and certain towels were not available. When we called to talk with someone with regards to these items, we negotiated “half off” of our entire fee, not housekeeping fees. The email that we receive stated a $150 refund, not the half off entire fee. When we tried to get hold of someone, we were constantly to,d they will call us back with a few hours. After a few DAYS, we finally had a reluctant person tell us that they would not refund the half off entire fee, but only the housekeeping fee.
The rental was falsely advertised and according to the contract, breach of contract. They clearly failed to provide their side of the agreement.
We spent half of our vacation trying to resolve these problems, to no avail.
Commentaires de Gestion de l’hôtel
17 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback, Kelly. We understand that cleanliness is of utmost importance and we deeply regret that the home was not up to your expectations upon arrival. This is certainly not the level of service we strive to provide to our valued guests. Rest assured, we have taken your comments seriously and have addressed the matter with our cleaning crew to ensure this is an isolated incident. We hope that you will give us another opportunity to provide you with a much-improved experience in the future.
par un voyageur
Publié le 27 mars 2024 sur Expedia
The property was great!
I didn’t do my research and realized too late this is not in the Sunriver resort area. This was about 15 minutes outside of the area.
par un voyageur de Portland United States
Seclusion
Publié le 10 sept. 2021 sur HomeAwayBeautiful setting. So enjoyable watching the wildlife each day. Quiet and peaceful