Note fondée sur 48 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Nice house and location, so much deferred maintenance…
Publié le 8 janv. 2025 sur HomeAwayThe heat did not work initially. We spent hours texting the owners trying to troubleshoot it. Eventually they said they would have someone come by the next day to look at it. We expressed our concerns because we have a 5 month old baby that cannot use covers yet to stay warm, the low for the night was 22, & the bedrooms were rapidly dropping temperature. After we pushed they finally agreed to send someone that evening. When we asked if the house has any space heaters the owners told us to “go jump in the hot tub to stay warm” to which we explained again that we weren’t currently cold & were simply worried for how cold it would get overnight, especially for our baby. The heat was eventually fixed that evening by the HVAC guy, but we lost the entire evening dealing with it. Our final morning the hot water would not work in the house, so we could not take showers prior to checking out. When we texted the owners they replied 3 hours later after we had checked out. A cheap motel would have at least had heat & hot water. Other problems: dishwasher doesn’t properly seal so it leaks a ton of water, since it doesn’t seal it beeps at you constantly, garage clicker doesn’t work, we found 2 live mice in the house (likely from the bags of trash in the garage from prior guests). I think we got unlucky that everything broke while we were there - but as long as they don’t have it properly maintained, this will be a risk of staying here. The owner never offered any refunds for any of this.
Commentaires de Gestion de l’hôtel
16 janv. 2025 par VrboOwner, Gestion de l’hôtel
Amy and Jeb,
Unfortunately, we do not have control when something would stop working during a stay. And, AGAIN sorry for all the issues you experienced and the delayed response, was due to me attending my Fathers CELEBRATION OF LIFE and Memorial Services the two day you are staying at our home and did not have my phone at hand during the services.
Yes, we tried for ONE HOUR, after I was notified and trying to trouble shoot the problem for the furnace. When I got the text from you that it started working, that is when I said I would send someone out the next day to double check on it. Once it was determined that it was an internal issue, I called an emergency HVAC company to fix it within the hour. The hot water heater automatically went out with the furnace for some reason, that I was not aware of. As for the other issues, this is all new and you never mentioned any of this to us and we could have resolved it straight away. Dishwasher works fine, you need to properly close the door and it will seal, that was the reason for the beeping; the garage door opener has 3 separate buttons, you need to push the correct one and it will work and the trash was all taken out.
Had we known all these issues you were having during your stay, we would have been happy to work to resolve those along with offering another complementary stay at our home. We have never experienced any issues as you had by any other renters or ourselves . Sorry again that all this occurred during your stay.
par un voyageur
Great spot
Publié le 4 janv. 2025 sur HomeAwayPerfect location for our family ski trip to Mt Bachelor! Other than a couple minor issues upon arrival that were quickly fixed, this place is great. Spacious, comfortable, and well-equipped. Thanks for for sharing your place.
par un voyageur
Great time. Great location.
Publié le 1 janv. 2025 sur HomeAwayWell equipped. Nice house. No issues.
par un voyageur
Holiday Destination
Publié le 28 déc. 2024 sur HomeAwayWe enjoyed our stay so very much! It was so large and comfortable, and the kitchen accommodated our needs perfectly. Thanks so much for sharing your beautiful space with us.
par un voyageur
Thanksgiving Escape
Publié le 29 nov. 2024 sur HomeAwayThis was a beautiful little spot that felt private, had plenty of space for three adults and four kids, and we thoroughly enjoyed the spa. It was a lovely way to spend a few days!
par un voyageur de Mystic, USA
Lovely stay for reunion with friends!
Publié le 6 oct. 2024 sur HomeAwayStayed here for a wedding and it was lovely. There are a lot of properties available to rent in the area and we felt lucky to get this one. It was very cozy and felt like a ski lodge. The back porch is right up against an adorable pond, which was very charming. Rooms are spacious and beds are comfortable. Overall, it was a very lovely stay and I would absolutely book Mona’s place again.
par un voyageur
Great for a family ski trip
Publié le 30 mars 2024 sur HomeAwayPerfect for a family ski trip to Bachelor. Excellent location and amenities. Loved the hot tub and the kid toys that were provided.
par un voyageur
Bend retreat
Publié le 14 mars 2024 sur HomeAwayGreat space and location. Enjoyed use of garage and hot tub. House needs a good cleaning and would have appreciated shoveled walkway/stairs but used the snow shovels in garage and did it ourselves.
par un voyageur
Ski Trip
Publié le 13 févr. 2024 sur HomeAwayGreat location for a long weekend at Mt. Bachelor!
par un voyageur
Perfect holiday get-away
Publié le 26 déc. 2023 sur HomeAwayThis property was absolutely perfect for our family holiday gathering! Set close to town but on a quiet golf course, it felt like we were in our own little world. We enjoyed the deer and squirrels as they passed our window, and the frozen pond was beautiful to look at from the comfort of the hot tub. While in Bend, we hiked at nearby venues, visited the last Blockbuster store and shopped for presents. The kitchen had everything we needed to cook our meals, the rooms were spacious and comfortable, and the owner had even decorated for the holidays! I highly recommend this vacation spot and would absolutely visit again.
