Note fondée sur 50 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,5 Service et personnel
3,5 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de paris
Publié le 2 févr. 2018 sur Expedia
Pratique pour transit, proche aéroport
Ils facturent 1/2 nuit pour un late checkout
Commentaires de Gestion de l’hôtel
26 juin 2023 par Royal Orchid Resort & Convention Centre, Gestion de l’hôtel
Thanks for sharing your feedback. We know that we can do better than this. Please be assured that we have taken your advice seriously & we are working on improving our services. Will you give us another chance?
par Jacques de Metz
Escale à Bangalore
Publié le 26 févr. 2015 sur HotelsL'adresse de cet hôtel m'avait été donnée par mon correspondant afin de faciliter notre rencontre. L'arrivée en taxi laissait planer un doute... Quelle bonne surprise à l'arrivée! Sans être un palace, cet hôtel est confortable,bien tenu; ma chambre était spacieuse; le personnel est accueillant. Que demander de plus pour une escale!
Commentaires de Gestion de l’hôtel
26 juin 2023 par Royal Orchid Resort & Convention Centre, Gestion de l’hôtel
Thank you for the 4 star rating & your valuable feedback. It was a pleasure to have you. We hope to see you again.
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2024 par General Manager, Gestion de l’hôtel
Dear Kulvinder, Thank you for taking the time to rate our service. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Thanks & RegardsMr. Vikas KulshresthaGeneral Manager
par un voyageur
Worst experience at royal orchid resort
Publié le 1 juin 2024 sur HotelsI had many hiccups, i ll brief them one by one. Overall experience average
Condition of resort not up to the mark
Issues
1. Checkin took more than an hour due to their inexperience to find the booking itself (inexperienced staff)
2. Downgraded my room without my knowledge as they were not having superior room available.
I got to know because superiors rooms are in different building and they alotted me room in the deluxe room building.
When asked staff had no answer to it
3. Room conditions were average, untidy furniture, fused bulbs and dirty linen.
4. No complementary dinner or anything even after they downgraded and agreed to give some complementary stuff as they cannot refund the difference amount.
5. Breakfast was average and again staff was inexperienced or rude most of the time.
6. Slow Room service, had to wait 30+ mins to get water.
Strongly advice not to book if planning to visit with family or friends.
Commentaires de Gestion de l’hôtel
3 juin 2024 par General Manager, Gestion de l’hôtel
Dear Yash, We're disheartened to learn about the challenges you faced during your stay and the shortcomings in service you experienced. Addressing your concerns: the delay at check-in is not typical of our standards, and we are reviewing our procedure to ensure a smoother process. The confusion regarding your room allocation is unacceptable, and we're currently implementing stringent measures to prevent such occurrences in the future. The state of your room is troubling to read, with upkeep and cleanliness being crucial aspects of guest satisfaction. We’re closely examining your feedback to improve our housekeeping standards. Moreover, the oversight regarding the compensation for the room downgrade is being addressed – we recognize the importance of honoring our commitments. We'll also provide additional training for our staff to enhance their professionalism and efficiency, ensuring that all guests are met with the level of service they deserve. We are taking your feedback on our breakfast offerings seriously and will look into diversifying and enriching our menu options. Please accept our assurance that we are dedicated to rectifying these issues and are committed to providing our guests with a pleasant experience. We hope you will consider us again, giving us the opportunity to show you the improvements made and the true standard of hospitality we aim for. Vikas Kulshrestha
par un voyageur
こどものいる家族向けホテル
Publié le 16 mai 2024 sur Hotels広い敷地は緑に覆われ環境はとてもよい。
朝食はおいしく食べられた。レストランスタッフはフレンドリーで親切。
スポーツ施設が整っており､こどもたちのスポーツや研修合宿に向いているようだ。
一方､部屋は今ひとつ。チェックイン時にルームキーがなくマスターキーで開けてみらったが2時間たっても届かない。部屋やバスルームの床の掃除が今ひとつ。ハンドウォッシュのボトルは空。チェックイン前から部屋の前にあったルームサービスの食べ残し皿が翌朝まで片付けられない、など。
出張利用にはすすめられないです。
Commentaires de Gestion de l’hôtel
17 mai 2024 par General Manager , Gestion de l’hôtel
Dear sir, We are glad to hear that you enjoyed the greenery of our grounds, our delicious breakfast, and the helpfulness of our restaurant staff. It’s also great to know that you found our sports facilities to be well-equipped and suitable for children's activities. We regret to learn about the issues you experienced with your room, including the delay in providing your key, the cleanliness, and the oversight in removing leftover dishes from room service. Be assured that we take your feedback seriously and are addressing these concerns with our housekeeping and front desk teams to ensure that we improve our services for all guests. We acknowledge that these aspects of your stay did not meet your expectations or our standards, and we will strive to make the necessary improvements. Our aim is to provide a seamless and comfortable experience for all our guests, including those on business trips, and we are committed to making that a reality. We welcome any further input you might have and would hope to have the opportunity to restore your confidence in our hotel in the future. Vikas Kulshrestha
par un voyageur
Publié le 17 mars 2024 sur Expedia
Worst property …….
I book for 3 nights 3 rooms with family and we just stay one night next day check out
Reason
Room so dirty
Blanket got hair and smelly
Toilet so dirty
Staff rude
No amenities
Property around area no manage well
I have worst experience and I feel embarrassed in front of my family
If you ask for points from 0 to 10 I give zero
Even we check out 2 day early staff didn’t ask why you checkout
Because I know I can’t get refund back we pay for three night $1000
par un voyageur
Publié le 6 janv. 2024 sur Expedia
Everything was great during the stay. Airconditioners were old and were making noise. Other than that it was a pleasant trip.
par un voyageur
Publié le 25 oct. 2023 sur Expedia
not customer friendly
par un voyageur
Publié le 13 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2023 par Royal Orchid Resort & Convention Centre, Gestion de l’hôtel
Dear Mam/Sir,Namaste!!!At Royal Orchid Resort & Convention Centre, Bangalore we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay.As result of our shortcomings I have personally informed our department heads to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Royal Orchid Resort & Convention Centre, Bangalore.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thank you,Vikas KulshresthaArea General Manage
par un voyageur
Publié le 23 mai 2022 sur Expedia
Rooms were not clean, bedsheets were dirty, had to call room service to change. The glasses and water bottles in the room were not clean. Overall upkeep of the room was not up to a standard for it to be called a three star hotel.
