Note fondée sur 269 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 janv. 2024 sur Hotels
par un voyageur
Perfect for a business trip!
Publié le 4 mars 2020 sur HotelsGreat value for your money, great food in restaurants, world class service, good beds, spa is ok.
Highly recommended !
Commentaires de Gestion de l’hôtel
7 mars 2020 par Navpreet , Gestion de l’hôtel
Dear Guest,
Thank you for your feedback.
We are really happy to know that you have enjoyed your stay at the hotel and we look forward to welcome you back at the hotel.
Warm Regards
Shangri-La Hotel, Bengaluru
par un voyageur
Publié le 22 avr. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
23 avr. 2019 par Rohit Nair, Gestion de l’hôtel
Dear Ms.Julie,
Thank you for your wonderful feedback, we hope to continue serving you with the best of services & products.
Regards,
par un voyageur
Publié le 16 juill. 2017 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2017
Dear Guest,
We thank you for taking out time to send us a feedback. Request you to advise us on the area of improvement so that we can be your preferred hotel for your next stay.
Regards,
Rohit Nair
Revenue Manager
par joao de Lyon
Très belle hôtel avec de très bonnes prestations
Publié le 1 mars 2016 sur HotelsHotel de 4 mois encore en travaux au dernier étage.
Le personnel est vraiment très serviable, agréable et dune sympathie remarquable (ils cherchent à nous faire plaisir )
par Jean-Luc de Lille
J2L
Publié le 19 févr. 2016 sur HotelsTout était parfait.
L'eau de la piscine froide, mais gym club très bien.
par frederic de Rueil
repos a bengalore
Publié le 29 nov. 2015 sur Hotelsexcellente prestation.
J'y retournerai
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Shangri-La Bengaluru, Gestion de l’hôtel
Dear Mr. Ravi,Thank you for visiting Shangri-La and sharing your generous review. We are delighted to receive your compliments and look forward to welcoming you again.Warm regards,Shangri-La Bengaluru
par un voyageur
Poor service level at Bangalore Shangri-La
Publié le 22 sept. 2024 sur HotelsExperience is not so good and to some extent, I would say unexpected:
1) Interaction with front desk staff at midnight wasn't expected at this level of hotel. He needs serious grooming & especially on customer interaction & choice of words.
2) On next morning, I left at 9:30AM and around 4:30PM while crossing the hotel during my journey from South to North of the city, I thought of dropping few stuff. But surprisingly found that the room hasn't been serviced. I asked a carpet cleaner, who was then working just outside my room; he responded that I should have informed front desk while leaving. Understood that he is also another untrained member of the team.
3) Though hotel has 6 lifts in the lobby but most of the guests didn't respect the privacy of other members. Lifts were often too crowded and giving a feel of shopping mall or office lifts. Hotel could have deployed a person to manage the crowd. I finally decided to enter a lift with 2 other guests but then 3 more people accommodated themselves! No one had time for another 40-50 seconds. A lapse from hotel management.
4) I had to extend my stay for one more night. Though I completed my formalities in the morning before leaving the hotel at 7:15AM, my access key hadn't been updated. So, I had redo that at 8PM...at a gap of more than 12 hrs after being refused lift access.
5) In continuation of #4; my wifi hadn't been updated. Finally realised that my choice was wrong & decided not to bother any further.
6) Iron-board unsafe
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Shangri-La Bengaluru, Gestion de l’hôtel
Dear Mr. Chakrabarti,Thank you for visiting Shangri-La and taking the time to share feedback regarding your experience with us. We are deeply concerned that your stay was not satisfactory. Please accept our heartfelt apology. We assure you that next time, you will have nothing less than an exceptional experience with us.We look forward to welcoming you back and serving you once again.Warm regards, Shangri-La Bengaluru
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Shangri-La Bengaluru, Gestion de l’hôtel
Dear Mr. Vijayaraghavan,Thank you for visiting Shangri-La and sharing your generous review. We are delighted to receive your compliments and look forward to welcoming you again.Warm regards,Shangri-La Bengaluru
