Note fondée sur 10 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,5 Service et personnel
5,0 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Chewang ,We are very grateful for your comments regarding your visit to Mercure Bengkulu. We are very happy that you can enjoy your time when visiting Mercure Bengkulu. We will share your comments with our team to provide motivation for our team to continue to improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as satisfying as the previous one.Best regards,Herman Tri WuryantoGeneral manager
par un voyageur
Publié le 5 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 juill. 2024 par General Manager, Gestion de l’hôtel
Dear ZIHMING ,We are very grateful for your comments regarding your visit to Mercure Bengkulu. We are very happy that you can enjoy your time when visiting Mercure Bengkulu. We will share your comments with our team to provide motivation for our team to continue to improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as satisfying as the previous one.Best regards,Herman Tri WuryantoGeneral manager
par un voyageur
Publié le 3 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 juin 2024 par General Manager, Gestion de l’hôtel
Nur yang terhormat,Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Bengkulu. Kami sangat senang Anda dapat menikmati waktu Anda ketika berkunjung di Mercure Bengkulu. Kami akan memberitahukan komentar Anda kepada tim kami agar menjadi motivasi bagi tim kami untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya.Hormat kami,Herman Tri WuryantoGeneral Manager
par un voyageur
Publié le 28 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 mai 2024 par General Manager, Gestion de l’hôtel
Yoriko yang terhormat,Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Bengkulu. Kami sangat senang Anda dapat menikmati waktu Anda ketika berkunjung di Mercure Bengkulu. Kami akan memberitahukan komentar Anda kepada tim kami agar menjadi motivasi bagi tim kami untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya.Hormat kami,Herman Tri WuryantoGeneral Manager
par un voyageur
Publié le 15 janv. 2024 sur Hotels
par un voyageur
Publié le 20 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
2 mai 2023 par General Manager, Gestion de l’hôtel
Andres yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Bengkulu. Kami sangat senang Anda dapat menikmati waktu Anda ketika berkunjung ke Mercure Bengkulu. Kami akan memberitahukan komentar Anda kepada tim kami agar menjadi motivasi bagi staf kami untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Herman Tri Wuryanto General Manager
par un voyageur
Publié le 24 nov. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
26 nov. 2022 par Mercure, Gestion de l’hôtel
Tamu yang terhormat,Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Bengkulu.Kami sangat senang Anda dapat menikmati waktu Anda ketika berkunjung ke Mercure Bengkulu.Kami akan memberitahukan komentar Anda kepada tim kami, agar menjadi motivasi bagi staf kami untuk terus meningkatkan kualitas layanan kami.Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya.Hormat kami,Herman Tri WGeneral Manager
par un voyageur
Publié le 6 juin 2022 sur Expedia
par un voyageur
Publié le 27 juill. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2021 par Paulus Karim, Gestion de l’hôtel
Suhartono yang Terhormat,
Terimakasih telah memilih Mercure Bengkulu sebai tempay menginap Anda selama di Bengkulu.
Kami senang Anda dapat menikmati waktu Anda selama menginap di Mercure Bengkulu.
Kami tunggu kedatangan Anda kembali di Mercure Bengkulu.
Hormat Saya,
Paulus Karim
General Manager
par un voyageur de Bogor
Publié le 17 févr. 2020 sur Expedia
This is new hotel. Started on December 2019 and my stay on 10-15 February 2020. I like the room. Big enough. No comment about cleanness because everything is new. Dont expect mineral water on the plastic bottle, they put it on water pot. I dont taste the food for breakfast, because i think Bengkulu's traditional breakfast is better. For sure, based on menu on the room, room service food is very very expensive, even more expensive than hotel in Jakarta.
The most i hate is the entrace, lobby and parking.
FIRST, I only found on this hotel and never found on other hotel that parking gate before lobby, so even just drop or pickup, car must pay parking fee (will be free if the ticket stamped at receptionist; sucks; everytime you get ticket must be stamped). Strange thing, they put sign DROP OFF/PICKUP near road side but the door to lobby thru stair is locked.
SECOND, so you are dropped off, picked up or just to go outside hotel must thru climing road about 120meter. It's not easy for child, elder, person with baggage. there's no special lane for person, it's actully for car which a bit risky.
THIRD, the parking zone is OK but not easy route when you exit hotel from parking zone, it's very tricky and you must descent 3 floors before arrive at exit gate for payment.
I have reported and complained this to the reception staff but no good response just an argument.
Commentaires de Gestion de l’hôtel
17 févr. 2020 par Paulus Karim, Gestion de l’hôtel
Dear Anymous
Thank you choosing Mercure Bengkulu and the review send to us! We are happy to know that you like the room, telling about the room is so spacious and very clean! Also thank you for participating on zero plastic consumed in the hotel this to continue Mercure Bengkulu mission on sustainable program with
Planet 21. You should try to taste various healthy and delicious selection of Mercure Bengkulu's breakfast on the next stay! The pricing is less than what guest
can expect from bigger city such as Jakarta and You may find affordable selection of menu inside our local favor buffet mix with Asian cuisine.
I am apologized if you found out that parking area is confusing. We are soon
connected with live styles mall in main lobby drop that You mention. Please
kindly understand that the lifestyles mall lobby in on progress and soon could be access to the lobby hotel.
Hotel provides guest with free parking that managed by outsource partner, this to make sure area of parking is well managed, clean and secure. I am sure that hotel concierge is willing to assist guest to have free ticket parking stamp according guest period of stay.
We are not recommend any guest go through the ramp because the function is only for cars and small busses. Beside that Mercure Hotel provides easy access to go to lobby from lower ground by elevator or stairs. Its located on East West of the parking building.
We are going to improved our signage both in Bahasa and English taking from your comments and hope that for next stay with us will find easily and
helpful access.
Again, thank you for your comments and see you for your next stay with
Mercure Bengkulu.
Best Regards;
Paulus Karim
General Manager
