Note fondée sur 76 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,1 Service et personnel
4,6 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
tres bien
Publié le 21 oct. 2020 sur HotelsTres bel établissement calme et tres bien placé.
par un voyageur
Website A la carte restaurants not open.
Publié le 10 juill. 2024 sur HotelsWe arrived to find none of the A La carte restaurants were open although advertised as open on the website.
We were told on arrival we should have called in advance.
We eat in The Level restaurant which was self service on the first day. The food was not what we had expected from a 5 star resort. You also had to like cats who seem to be encouraged to mingle with guests while eating.
We spent most of the next day trying to arrange for an alternative venue to eat so didn’t make the best use of the facilities.
We were both totally underwhelmed by the whole experience. On checking out the bill was incorrect and had it amended. Then to find an hour after we left that further charge had been added.
We recorded a detailed complaint to Jose in the customer experience team and have been waiting a response.
I had held off posting a response in the hope the Hotel would have at least contacted my wife and I with an apology.
We played on the adjoining golf course which was great although when we arrived there wasn’t any food being served until 11am.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Sir, Thank you for sharing your experience with us.We're delighted to hear that you enjoyed the golf course, which is indeed one of the highlights of our resort, designed for both professional and amateur players. Our commitment to providing exceptional service culture is unwavering, and we're glad that the cleanliness and comfort of your room met your expectations, contributing to a pleasant room experience.We regret to hear that our gastronomic experiences did not meet your expectations on this occasion. We strive to offer a diverse array of dining options and it seems we fell short during your stay. Please accept our apologies for the inconvenience. We also understand that the presence of cats in the dining area may not be appreciated by everyone and we will review our policy on this matter.We sincerely apologize for any confusion regarding the billing at checkout and for the delay in our response to your complaint. It's important for us to address any issues promptly and we appreciate your patience.We hope we will have the opportunity to see you again in the future. Best regards,Guest Experience Team
par un voyageur
Publié le 29 juin 2024 sur Hotels
par un voyageur
Five-star…don’t think so
Publié le 18 juin 2024 sur HotelsThe Level is not a five star hotel, it is a five star wannabe. The premises and facilitets are five-star, the staff at the reception is good, but the staff at the restaurants are a three at most. They are extremely slow. The only restaurant where you don’t have to wait at least twenty minutes for the bill, is at the buffet restaurant where you sign your bill as you order. And don’t get me started on the Head Waiter at the Italian venue ”Cosa Nostra”.The guy thinks he’s a rock star, but the only thing ”rock” about him is that he is most likely stoned…
Finally…from a five-star hotel, I had expected to get a later check-out since we were playing the hotel’s golf course and would not be finnished at 12. The hotel was far from fully booked, but of course that could not be arranged…
Commentaires de Gestion de l’hôtel
20 juin 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Sir,Thank you for sharing your experience with us.We're delighted to hear that you appreciated the design and condition of our premises, as well as the professionalism of our reception staff. Our team strives to offer a superior room experience, and it's gratifying to know that we met your expectations in room cleanliness and comfort. We regret to hear that your dining experiences did not meet the high standards we aim to provide, and we apologize for any inconvenience you faced with service at our restaurants. Your comments are important to us and will be used to evaluate and improve our service culture. While we understand your disappointment regarding the late check-out, please know that our policy is designed to accommodate requests when possible, and we're sorry we couldn't fulfill your request on this occasion due to operational constraints.We hope we will have the opportunity to see you again in the future. Best regards,Guest Experience Team
par un voyageur
Mooie vormgeving, luxe qua ontbijt valt tegen
Publié le 7 mai 2024 sur HotelsMooi vormgegeven hotel. 5-sterren, maar niet met een superluxe ontbijt.
Commentaires de Gestion de l’hôtel
20 juin 2024 par Guest Experience Team, Gestion de l’hôtel
Beste,Bedankt voor uw recensie.We zijn blij te lezen dat u het ontwerp van ons hotel mooi vond. Onze architectuur en de harmonie van het resort zijn inderdaad punten waar we erg trots op zijn. Het spijt ons te horen dat ons ontbijt niet voldeed aan de verwachtingen die u had bij een 5-sterren ervaring. We streven ernaar om een breed scala aan gastronomische ervaringen te bieden, van onze uitgebreide ontbijtbuffet in het Botanic Restaurant tot de fijne keuken in onze à la carte restaurants. We waarderen uw feedback en nemen deze serieus, aangezien het ons helpt onze servicecultuur te verbeteren en de kamerervaring voor onze gasten te optimaliseren.Graag tot dan.Met vriendelijke groet,Guest Experience Team
par un voyageur
Publié le 26 févr. 2024 sur Expedia
very nice complex of 3 differents hotels wiht 5 star and 4 start hotel , including apartments.. nice view of the city mountian and see.
Commentaires de Gestion de l’hôtel
27 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Guest, Thank you for this great review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back soon. Kind regards,Guest Experience Team
par un voyageur
Publié le 19 févr. 2024 sur Hotels
In general, the hotel needs rennovation and services to get better: medditeranean style is really cool and the territory is huge, but the terrace is not secured at all, your neighbor can just step over a low board and be on your terrace and if you are on the 1st or 2 floor, just in 3 m from you is a golf camp that you cant enjoy time on terrace and the golf ball could be dropped to your head.
Room service works just till 00:00 and after that its impossible to get absolutely nothing, not food or drinks , not any kind of help or service.
The spa is like a separate part but not part of the hotel, so to enjoy access to swim pool, sauna etc you have to be ready to pay extra.
On the territory is few restaurants, but if you are planning to get a weekend escape be ready that just a buffet restaurant is open , nothing more.
The room itself is ok, but TV even doesnt have option to connect devices , the hair dryer could be replaced for smtg not from 20 th Century, smell of canalization is also not pleasant in the bathroom and black marks around the bath, the fossets is already that old that the metalic cover is falling off.
So, its nice to have this big hotel, but also , the Level of facilities and services could be better for this price and name of the hotel.
Commentaires de Gestion de l’hôtel
27 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Madam,Thank you for the time taken to share your experience of staying with us.We are glad to hear you enjoyed the Mediterranean style and spacious grounds, and we regret that certain aspects did not meet your expectations. For added security, terrace doors are equipped with internal locks to ensure our guests' safety. Your comments on room service hours, spa access, and room amenities are also very valuable, and we will be sharing them with our team to work on improvements in these areas. Thank you again, and we hope to welcome you back in the future for an even better experience.Kind RegardsGuest Experience Team
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Muy bonito. Y volveré pronto.
Commentaires de Gestion de l’hôtel
27 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Estimado señor, Nos complace saber que el servicio brindado cumplió con sus expectativas y que considera nuestro hotel digno de una futura visita. Valoramos enormemente sus amables comentarios respecto a la atención brindada y nuestras instalaciones. Lamentamos, sin embargo, que la limpieza no haya alcanzado el nivel deseado. La limpieza es una prioridad para nosotros, tomamos buena nota de su observación para asegurarnos de mantener nuestros estándares de excelencia en todas las áreas.Sería un placer que nos honrara nuevamente con su presencia en un futuro próximo. Atentamente,Guest Experience Team
par un voyageur
Publié le 9 déc. 2023 sur Hotels
par un voyageur
Publié le 8 déc. 2023 sur Expedia
