Note fondée sur 240 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
2,9 Service et personnel
2,8 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Expedia
I had a couple of problems in my room and after reporting them someone was at my room within 5 minutes to fix the problem
par un voyageur
Publié le 17 sept. 2024 sur Expedia
The property look like a dorm from the 1980s. The hallway smelt like somebody set a baby diaper on fire.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Stephanie, We regret to hear about your disappointing experience with us. The conditions you described do not meet our standards, and we apologize for any discomfort you experienced. We are actively working on updating our facilities and ensuring that all areas are maintained to a high standard. Your feedback is invaluable as we strive to improve. We hope you will consider giving us another chance to provide a more positive stay in the future. Thank you for your comments.Sincerely,Hotel Management
par un voyageur
Publié le 10 sept. 2024 sur Expedia
I went into that hotel and there where cockroaches all over the place in the room I had to sleep in my own car I would like a refund
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Timothy, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Got to the hotel. Door was locked and no staff. Used phone to dial number no answer. Found a different number on Hotel.com. They answered and had to come to the hotel to let me in. Went into room immediately saw a roach. No soap or shampoo. Found a bug in the bed in the morning. I have a photo but couldn't upload it.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns you experienced upon arrival and the cleanliness oversights in your room. We will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve. Sincerely,Hotel Management
par un voyageur
Publié le 15 août 2024 sur Expedia
The property was ok and clean enough the area is ok plenty of places to eat but I stood around waiting for 15 minutes waiting for someone to come to the desk so I could check in thought that was crappy
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Byron, Thank you for your feedback. We are glad you found the property clean and the location convenient. However, we sincerely apologize for the delay you experienced during check-in. This is not the level of service we aim to provide, and your comments have been shared with our team to ensure that such situations are addressed more efficiently in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a smoother experience.Sincerely,Hotel Management
par un voyageur
Publié le 14 août 2024 sur Expedia
Room had roaches
Commentaires de Gestion de l’hôtel
14 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Yer Moua, We sincerely apologize for the inconvenience you experienced with the cleanliness of your room. Discovering roaches is unacceptable, and we are addressing this issue urgently with our team to ensure it does not recur. Your feedback is crucial in helping us maintain high standards of cleanliness. We regret the discomfort this caused and appreciate you bringing it to our attention. We hope you might consider staying with us again to experience the improvements we are making.Sincerely,Hotel Management
par un voyageur
CHARLES IS CUSTOMER SERVICE.
Publié le 6 août 2024 sur HotelsWell i had a great stay due to Charles. He went above and beyond what he had to do to make our stay great. Thanks again Charles... Great customer service...
Commentaires de Gestion de l’hôtel
8 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Chad, Thank you for taking the time to share a review! We are thrilled to hear about your great stay and Charles' exceptional service at Extended Stay America. We will be sure to recognize him for his dedication. Looking forward to welcoming you back!Sincerely,Hotel Management
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Needed complementary breakfast. Not homey.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Hotel Management , Gestion de l’hôtel
Dear Rebecca, Thank you for your feedback. We are sorry our breakfast offerings and ambiance did not meet your expectations. We appreciate your input and will consider it as we strive to improve our guest experience. We hope to welcome you again in the future.Sincerely,Hotel Management
par un voyageur
Publié le 28 juill. 2024 sur Expedia
This place was absolutely filthy. We asked for an extra blanket. The one we received smelled like a cross between body odor, urine and a dog bed. Not joking at all. I honestly don’t think these rooms are thoroughly cleaned in between stays. We will not be back.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Hotel management, Gestion de l’hôtel
Dear Dee Dee, Thank you for bringing this to our attention. We are truly sorry to hear about the cleanliness issues and the condition of the blanket you experienced. Maintaining high standards of cleanliness and comfort is a priority, and it is clear we fell short. Your feedback will be shared with our team to address these concerns promptly. We appreciate your comments and regret that we did not meet your expectations. We hope you might reconsider in the future and give us another chance to provide a better experience.Sincerely,Hotel Management
par un voyageur
Publié le 27 juill. 2024 sur Hotels
