Note fondée sur 769 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,4 Service et personnel
3,0 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 août 2024 sur Expedia
Awful. Room was dirty. Property wasn’t well maintained. Staff was nowhere to be seen. Didn’t even complete my stay, had to find a different hotel. Would never recommend.
Commentaires de Gestion de l’hôtel
26 août 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Benjamin,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS AND SUITES BENTONVILLE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean room, poor maintenance and inattentive staff. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our property to. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 17 août 2024 sur Expedia
Absolutely no checking before 3pm. The side door near the elevator didn't closeall the way, so security was not good. Broken elevator buttons. No coffee in the room, nor any in the lobby or within walking distance. The stopper to direct the water flow to shower was stuck and unable to use the shower before we had to leave on the morning. No time to remedy any of in our short stay. We'll not be coming back. At least it was clean. We'll give a couple stars for that.
Commentaires de Gestion de l’hôtel
19 août 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Jeff,It's disheartening to read your feedback regarding your experience at the HomeTowne Studios & Suites by Red Roof Bentonville. Though you were pleased with our cleanliness, you indicated that your stay fell short of your expectations due to the highlighted lack of security, a damaged elevator, and the other mentioned concerns. Please accept our sincerest apologies for such a poor experience.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Red Roof wishes you all the best in your future travels.Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 6 août 2024 sur Expedia
I like everything and I have no complaints
Commentaires de Gestion de l’hôtel
6 août 2024 par Hometowne Studios Bentonville, Gestion de l’hôtel
Thank you for choosing to stay with us! We appreciate your valuable feedback and are delighted to hear that you had a positive experience. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
par un voyageur
Publié le 4 août 2024 sur Expedia
Bentonville and Rogers were hit by 7 tornadoes on 1 day over Memorial Day. Hotels are filled with construction workers and newly displaced homeless. Whole area under cleanup. This hotel, 4 levels 1 ice machine. Always empty. Workers filling coolers. I DO NOT BLAME THEM. Temps were high 90s. Workers come 1st I bought a bag of ice at gas station. No ice bucket in room. Had to ask for it. I feel the front desk and staff are overly stresed by all whats happening in town and some residents.
Commentaires de Gestion de l’hôtel
6 août 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Thomas,Thank you for taking the time to tell us about your experience at the HomeTowne Studios & Suites Bentonville. It upsets me to know we let you down. I am sorry for your experience prompting a 3/5 score. Please accept our sincerest apologies for the situation encountered with the ice machine. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,SaneshaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios & Suites by Red Roof Bentonville and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 août 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Robert. The staff and I at the HomeTowne Studios & Suites by Red Roof Bentonville were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 août 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Erin,Thank you for taking the moment out of your busy day to complete our survey. The staff at the HomeTowne Studios & Suites by Red Roof Bentonville and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Ac didn’t work barely and I canceled my last night and couldn’t get refund. Staff was unfriendly
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Dear Terry, Thank you for taking the time to tell us about your experience at the HomeTowne Studios & Suites by Red Roof Bentonville. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the air conditioner and the less than ideal encounter you had with the staff. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 21 juill. 2024 sur Hotels
There was food in the fridge the lights by the bed did not work.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Teresa,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS AND SUITES BENTONVILLE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean fridge and the light didn't work. We apologize for this issue. The staff has been made aware of your concerns in an effort to have them addressed. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 19 juill. 2024 sur Hotels
We didn’t get to stay here cause they called me the morning of my stay and said that hotels.com and Expedia over booked them so I have to find another room that day before we left. The hotel couldn’t honor my reservations I made through hotels.com
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Gregory, Thank you for taking the time to tell us about your stay at the HomeTowne Studios & Suites by Red Roof Bentonville. I am disappointed that your experience did not meet your full expectations, prompting your 2/10 score. Please accept our sincerest apologies for the issues you encountered during your visit. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
