Note fondée sur 645 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Manager, Gestion de l’hôtel
Hello Rebecca,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We appreciate your business and hope to welcome you back again in the future.
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Manager, Gestion de l’hôtel
Hello Kelly,We appreciate you choosing our hotel for your stay. We value all guest experiences and feedback to continually improve our services. Please feel free to reach out to us directly with any specific concerns you may have had during your visit. We look forward to the opportunity to address them and enhance your experience in the future.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Room was clean and the bed was ok. I didnt have any issues. There is a grab and go type breakfast. I did feel like it was an older property and could use some upgrades. Overall I had a good stay and would stay here again.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Manager, Gestion de l’hôtel
Hello Jodi,Thank you for sharing your feedback with us. We're pleased to hear that you found the room clean and the bed comfortable during your stay. We appreciate your comments about the breakfast and property age, as we are always looking for ways to improve. Your support is valuable, and we look forward to welcoming you back in the future.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
This hotel is disgusting. The rooms are filthy. The front lobby smells like cigarettes and weed. The staff are not very friendly or attentive. The room was horrible, the bed was stained. There were bedbugs. The furniture was dirty. Cigarette burns in everything. When we first arrived the police were there. I can’t believe that Wyndham attached their name to this establishment.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Manager, Gestion de l’hôtel
Hello Charles,We apologize for the disappointment you encountered during your stay. We take all feedback seriously and have shared your concerns with the management team for their review. Your experience does not meet our usual standards, and we strive to provide a comfortable and pleasant environment for our guests. Thank you for bringing these issues to our attention so that we can work to improve.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Smoke smell
And mold smelll very disappointed
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Manager, Gestion de l’hôtel
Hello Tracy, We're sorry to hear about your experience. Your feedback is valuable to us, and we will address this matter appropriately. Thank you for bringing this to our attention.
par un voyageur
Just gross
Publié le 6 sept. 2024 sur HotelsThe bathroom was nasty. The toilet took an hour to fill and there was mold. The pool was disgustingly green. The bed frames are aluminum so they have alot of noise when you move around on them. The cleaning staff took our towels but didn't bring them back or even take the trash out. VERY disappointed.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Manager, Gestion de l’hôtel
Hello Susanna,We thank you for sharing your feedback with us. We regret to hear that your recent stay did not meet your expectations. Your concerns have been duly noted and will be addressed internally for further improvement. We value your input as it helps us enhance the guest experience for future visitors.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Manager, Gestion de l’hôtel
Hello Sandra,We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us directly to discuss any concerns you may have had. Your comfort is important to us, and we'd appreciate the opportunity to address any issues.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Horrible experience, smells like cigarettes everywhere! since the moment you walk into the lobby in stinks. I went to my room and i thought the smell would go away but no even my room smelt like cigarettes. Me and my family got 3 rooms and each room smelt like cigarettes. There was mold on walls, ceiling and bathroom doors were tearing. Me and my whole family left that night because the smell was too strong and even my 6 year old was coughing a lot so went to go pay for another hotel.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Manager, Gestion de l’hôtel
Hello Glenda, We regret to hear about your experience. We take cleanliness and guest comfort seriously and we will address your concerns with our team for improvement. Your feedback is valuable in helping us enhance our services for all guests to enjoy their stay with us.
par un voyageur
Publié le 28 août 2024 sur Expedia
Our tub was dirty. There is NO shower in the room. The bed was older than me. Other than that it was good enough. Not really worth the money though.
Commentaires de Gestion de l’hôtel
31 août 2024 par Manager, Gestion de l’hôtel
Hello Krystal, We appreciate your feedback and apologize for any inconvenience you experienced. We have noted your comments regarding the cleanliness and facilities for future improvement. We are glad to hear that you found other aspects of your stay satisfactory. Our team is committed to enhancing our guests' experience.
par un voyageur
Publié le 28 août 2024 sur Expedia
The staff was very friendly. The room didn't seem to bad upon entering but the bed was terribly uncomfortable. There is a nice area out by the pool. It is sort of run down no money being put to paint,caulk,exterminate bugs,and the most disturbing was the ceiling fan/vent in the bathroom that was just a hole. No ceiling fan/vent there. That has to be some sort of hazard/safety issue.
Commentaires de Gestion de l’hôtel
31 août 2024 par Manager, Gestion de l’hôtel
Hello Mandy, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
