Note fondée sur 901 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 août 2024 sur Expedia
The front counter staff both at check in AND check out were awesome!
The mini fridge was way overdue for defrosting and items such as microwave and fridge were a very tight fit for this room. Although small, room and bathroom were very clean.
Bed and pillows were very comfortable
Commentaires de Gestion de l’hôtel
18 août 2024 par CJ , Gestion de l’hôtel
Thank you Marri. We appreciate letting us know about that mini-fridge and will get that taken care of immediately. We are glad you enjoyed your stay with us and we hope to see you again soon.
par un voyageur
Great Stay
Publié le 14 août 2024 sur HotelsVery clean and the employees were really nice and friendly. Reasonable rates. We will most certainly stay here again when in the area.
Commentaires de Gestion de l’hôtel
14 août 2024 par Grant, Gestion de l’hôtel
Thank you so much for your kind words! We’re thrilled to hear you enjoyed your stay and found everything clean and our team friendly. It’s great to know you’ll be coming back—can’t wait to welcome you again!
par un voyageur
Publié le 11 août 2024 sur Expedia
while the staff was friendly, the carpet in the room was filthy, the bathroom tile grout was vile, clearly no real cleaning has happened there, then without any warning, the were painting the floor I was staying on, it appeared to be the walls down the hall, so I didn't say anything. Then I went to leave and opened my door to find it wet with black paint, my hand was covered in paint, when I told the front desk they laughed. I however did not think it was funny, I asked them to get my hand print off the door and after 2 days they still had not done it, I filed my finger prints off with a nail file, leaving them no choice but to fix it. Again, no apologies, or offers to change rooms, just laughter, until I said I don't find this funny, then they were like oh ok, so they cleaned my room, but not really they maid the bed and brought in clean towels. So I would never stay here again and actually feel like I should be compensated for having to go through this. Not laughed at.
Commentaires de Gestion de l’hôtel
24 août 2024 par Grant, Gestion de l’hôtel
Thank you for sharing your feedback. I’m sorry to hear about the issues with cleanliness and the paint incident during your stay. This isn’t the level of service we strive for.We’re committed to improving and will address these concerns with our team. Please contact us directly so we can discuss your experience further and find a way to resolve the situation. We appreciate your patience and hope you’ll consider giving us another chance to provide a better stay in the future. Thank you for bringing this to our attention.
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 août 2024 par Guest Relations - CJ, Gestion de l’hôtel
Thank you Scott. We are glad you enjoyed your time with us. We hope to serve you next time you are in town.
par un voyageur de Richardson
Publié le 20 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 août 2024 par Grant, Gestion de l’hôtel
I’m sorry to hear that your stay didn’t meet your expectations. We value your feedback, you can reach out to us directly and we would like to address your concerns. Thank you again for your feedback, and we hope to have the chance to make things right.
par un voyageur
Publié le 18 juill. 2024 sur Expedia
This hotel is no longer functioning under the name “Microtel” and is in the process of renovating under new owners but none of that was told beforehand. The room that my wife and I were given was not clean at all, the elevator up to the room had an expired certificate of operation, the half of the floor that our room was on had zero carpet and a generator right outside our door. Upon asking for a room change we were told they were all booked up and that was the only room but we were told that we could check out and get a full refund. I was told that we would receive an email shortly and a few hours went by and we never got one to confirm the cancellation with refund pending. We went back to sort it out and they more or less said the same thing and that Expedia (who we booked through) would contact us via email or phone call.
The next day we called Expedia to get our refund and come to find out that Microtel never cancelled/refunded our room. Customer service of Expedia contacted the hotel and from there we were able to get a full refund so thank you Expedia customer service.
The new owner ship of this hotel will be called The Block Hotel.. I would advise anyone not to stay there. Terrible customer service.
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Grant, Gestion de l’hôtel
We regret any inconvenience caused by the issues with your reservation. Following our recent system transition, there were some unexpected challenges in transferring all data smoothly. Rest assured, we have addressed these issues to prevent recurrence.
par un voyageur
Publié le 18 juill. 2024 sur Expedia
The room was clean and cute. The staff were very nice. The ONLY complaint that i have is that you can hear people talking in the next room and everyone opening and slaming their doors.
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Grant, Gestion de l’hôtel
Thank you for your feedback and for choosing to stay with us. We're delighted to hear that you found the room clean and cute, and that our staff provided excellent service.We apologize for any inconvenience caused by noise from neighboring rooms. We strive to ensure all guests have a comfortable stay, and we appreciate your understanding as we work to minimize disturbances.
par un voyageur
Publié le 12 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Guest Relations - CJ, Gestion de l’hôtel
Thank you for your response. We greatly appreciate all feedback from our guests. We hope you'll be staying with us next time.
par un voyageur
Publié le 10 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Guest Relations - CJ, Gestion de l’hôtel
Thank you so much Patrick. We hope you'll be choosing us again the next time you're in town.
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Guest Relations - CJ, Gestion de l’hôtel
Thank you George. We will look forward to having you stay with us again next time!
