Note fondée sur 327 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 juin 2024 sur Expedia
The Hotel has the Best Customer Service in Ft. Smith!!
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Brent H., Gestion de l’hôtel
Thank you for staying with us and for taking the time to review the hotel! We hope to see you again soon.
par un voyageur
Mediocre stay
Publié le 2 juin 2024 sur HotelsHotel was pretty run down. Room had a bad smell, didn't feel very clean. Bathroom had mold growing on the ceiling and exhaust fan sounded like it was about come apart. Tub faucet dripped. Staff was mostly friendly and pleasant. Basic hotel style breakfast. Housekeeping only happens once per week unless otherwise requested. Not impressed overall and would not stay again.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Brent H., Gestion de l’hôtel
Thank you for staying with us and sharing your feedback on your stay. As with all Marriott hotels, we do housekeeping service every other day unless you opt out or have your do not disturb sign on your door. We hope to see you again soon.
par un voyageur
Publié le 2 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Brent H., Gestion de l’hôtel
Thank you for staying with us and for taking the time to review the hotel! We hope to see you again soon.
par un voyageur
Publié le 27 mai 2024 sur Expedia
The beds were comfortable. Nice pillows. We had a full size refrigerator plus a dishwasher. Dishes and a stove top. We didn’t need them this time, but might in the future.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Brent H., Gestion de l’hôtel
Thank you for staying with us and for taking the time to review the hotel! We hope to see you again soon.
par un voyageur
I would definitely stay here again
Publié le 22 mai 2024 sur HotelsClean and comfortable. I love having a kitchen in my room. Quiet. Decent free breakfast options. Convenient location right off the highway, only a few minutes from downtown, and next to a small grocery store
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Brent H., Gestion de l’hôtel
Thank you for staying with us and for taking the time to review the hotel! We hope to see you again soon.
par un voyageur
Publié le 10 mai 2024 sur Expedia
Dishwasher leaked. Refrigerator didn’t stay shut properly.
Commentaires de Gestion de l’hôtel
10 mai 2024 par Brent., Gestion de l’hôtel
Thank you for staying with us and for reviewing the hotel. We are sorry to see your stay didn't go as planned. We will get these issues taken care of for the next guest and hope to see you again soon.
par un voyageur
Publié le 5 mai 2024 sur Expedia
Upon arrival, staff worked very hard to allow me to check in early and find a room that was cleaned after traveling a long way, but that’s where the good service ended. I need to note that I did not push for an early check in but was only asking & I was prepared to wait in the lobby if needed.
In the room, the AC unit was in need of repair so badly that no one could sleep with it on. It was so loud when it was cooling that it would have woken me up every few minutes, so I opted to turn it off at night. Secondly, the fridge was frozen up, with ice on the shelf, so that when the ice in the fridge was thawing, it leaked onto the floor. Third, the faucet in the kitchenette was leaking over the counter when used. Fourth, there were signs of mice via mouse droppings on the floor. 5th, someone’s dirty socks were still in the room.
I was far too tired when I checked in to bother with the AC unit, and the other items showed up later in the 2 night stay. I do expect better than this, but it would have been too cumbersome to change rooms after I was unpacked so I tolerated it all.
Commentaires de Gestion de l’hôtel
6 mai 2024 par Brent H., Gestion de l’hôtel
Thank you for sharing your feedback. I am very sorry to see that your stay did not meet your expectations. It is our goal to provide all of our guests with an excellent stay and we certainly fell short during your stay. Please let me know if there is anything that we can do to resolve or if you have any further feedback.
par un voyageur
Publié le 28 avr. 2024 sur Expedia
Shabby, broken desk, dirty bathroom floor. Limited food options in hotel shop.
Commentaires de Gestion de l’hôtel
28 avr. 2024 par Brent H., Gestion de l’hôtel
I am sorry to see that your stay did not meet your expectations. We will work to get these items corrected for future guests. We hope to see you again when your travels bring you back to Bentonville.
par un voyageur
Publié le 23 avr. 2024 sur Expedia
Spouse and I traveled with grandchildren, ages 6 & 3. Was looking forward to swimming in the pool that evening. My experience is that children LOVE hotel pools. Well, the pool water was the coldest I have ever experienced and we were EXTREMELY disappointed. EXTREMELY!!
Room was spacious, which is why we selected this property. Another sad thing, coffee is only available in the lobby in the mornings during breakfast hours.
Commentaires de Gestion de l’hôtel
28 avr. 2024 par Brent H., Gestion de l’hôtel
Thank you for staying with us and sharing your feedback. I am sorry to see that your stay didn't meet your expectations. We will work to make our experience better for future guests. We hope to see you again when your travels bring you back to Bentonville.
par un voyageur
Nice place to stay.
Publié le 21 avr. 2024 sur HotelsNice, new(ish), clean hotel.
Commentaires de Gestion de l’hôtel
28 avr. 2024 par Brent H., Gestion de l’hôtel
Thank you for staying with us and for reviewing the hotel! We hope to see you again soon.
