Note fondée sur 162 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,5 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Excellent sejour
Publié le 16 juill. 2024 sur HotelsTout était parfait
Commentaires de Gestion de l’hôtel
17 juill. 2024 par ANA InterContinental Beppu Resort & Spa, Gestion de l’hôtel
Dear Christine san,Thank you very much for choosing ANA InterContinental Beppu Resort & Spa. We are delighted to read that you enjoyed your stay and that we were perfectly suited to your needs. It is always rewarding to hear such great comments from our guests. Since guests' satisfaction is always the top priority to us, we will continuously make our best efforts to provide the most pleasant staying experience to our valued guests. We hope to have the pleasure of welcoming you back to the Resort in the near future. Best regards,ANA InterContinental Beppu Resort & Spa
par un voyageur
Publié le 5 août 2024 sur Hotels
최근에 지어진 훌륭핰 호텔입니다만
서비스가 전혀 그에 걸맞지 않습니다.
수영장 베드 이용이 50분씩이라는 안내를 했다가 안했다가 하다가 저희가 맥주와 피자를 먹으니 말 못하다기 맥주 줄어들기를 기다리다가 가급적 먹고 빨리 베드를 비워달라 하여 불쾌하였고 조식이 정말 가짓수도 적고 맛도 별로입니다. 같은 음료를 시켜도 작은 물컵에 담아 서빙되는 사람과 큰 음료컵에 서빙되는 사람이 있어 황당했습니다.
이후 후쿠오카 그랜드하얏트 조식 및 서비스와 비교되었습니다. 체크인, 주차, 체크아웃, 룸서비스에서는 진정한 hopitality를 느꼈어요. 다만 레스토랑, 수영장(레스토랑 직원과 동일함) 서비스는 매우 의아하고 불쾌했습니다.
Commentaires de Gestion de l’hôtel
7 août 2024 par ANA InterContinental Beppu Resort & SPA, Gestion de l’hôtel
Dear Jung Nam,Thank you very much for staying at ANA InterContinental Beppu Resort & SPA with your recent visit to Beppu.Also thank you very much for your time to fill out our guest survey to share your experience during your stay. Please allow me to extend my sincere apology for the dissatisfaction caused by the staff who dealt with upon visit of our pool during your stay. Your valuable feedback had already been shared with our respective team within the hotel to discuss for further improvements and please be assured your experience does not reflect the usual high standard of service we strive to provide for our guests.We do trust that you were otherwise satisfied with your stay and hope also to have the opportunity to welcome you back in the near future. Once again, Jung Nam, thank you very much for sharing your experience along with your feedback.Sincerely,ANA InterContinental Beppu Resort & SPA
par un voyageur
Publié le 3 août 2024 sur Expedia
I will go again. very good.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
スタッフの方々の対応が素晴らしかった！
Commentaires de Gestion de l’hôtel
31 juill. 2024 par ANA InterContinental Beppu Resort & Spa, Gestion de l’hôtel
Makoto 様この度は ANAインターコンチネンタル別府リゾート&スパ をご利用いただき、誠にありがとうございます。過日のご滞在をご満喫いただけたと拝読し、大変光栄に存じます。また、スタッフの大きな励みとなるお言葉をお寄せいただき、うれしい限りでございます。これからもお客様に心休まるひと時をお過ごしいただけますよう、スタッフ一同、お客様のお気持ちに寄り添ったおもてなし・サービスの提供に努めてまいります。再び Makoto 様 をお迎えできる日を心よりお待ち申し上げております。ANAインターコンチネンタル別府リゾート&スパ
par un voyageur
Publié le 11 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 juill. 2024 par ANA InterContinental Beppu Resort & Spa, Gestion de l’hôtel
Yukako 様この度は ANAインターコンチネンタル別府リゾート&スパ をご利用いただき、誠にありがとうございます。過日のご滞在をご満喫いただけたとのこと、大変光栄に存じます。これからもお客様のリゾートでのひと時が心に残るものとなりますよう、ホテルスタッフ一同、お客様のお気持ちに寄り添い、心安らぐリゾートづくりに努めてまいります。 Yukako 様 のまたのご利用を心よりお待ち申し上げております。ANAインターコンチネンタル別府リゾート&スパ
par un voyageur
Publié le 1 juill. 2024 sur Expedia
From the moment you walk through the door you realise this hotel will be amazing The staff and the exquisite decor confirmed our first impression
Everyone went out of their way to provide extra service to suit are needs
Over the last 50 years of extensive travel, this is the first hotel we would actually return to
Commentaires de Gestion de l’hôtel
4 juill. 2024 par ANA InterContinental Beppu Resort & Spa, Gestion de l’hôtel
Dear Susan san,Thank you very much for taking a moment to reflect on your recent experience with us at ANA InterContinental Beppu Resort & Spa. We were delighted to hear that you fully enjoyed your Saty with us. And the team will take great appreciation in your acknowledgement of the service that they provided to you. It is always encouraging for us to have direct feedback from our guests to aim even higher for the better service and memorable stay. Again, thank you for your review and we do hope that we can welcome your return in the nearest future. Best regards,ANA InterContinental Beppu Resort & Spa
par un voyageur
Publié le 21 juin 2024 sur Expedia
As a 5 stars hotel entitled with “Intercontinental” and under “IHG Group” they should be thankful to all international staffs who willing to work at this hotel. They had presented hospitality and deserved to be complimented. I was bringing my best hope and expectation to book this hotel. I had much appreciated the check-in staffs who had upgraded a city view room for our stay however the cleanliness was terrible, full of dirty marks on carpet, dirty sheet cover made me and my parents got itchy after seat on bed…the housekeeping after the second day didn’t tidy up and stocked back the room well..
I am so thankful to all international staffs from doormen, concierge and FOH although I can’t pronounce their name properly i was sorry, I do believe they need more training about their service attitude for local staffs if this hotel would love to stay their market customers.
The breakfast they have which is so basic and nothing have to be surprising, I will rather spend these price to local hotel instead but will never recommend or return.
Commentaires de Gestion de l’hôtel
24 juin 2024 par ANA InterContinental Beppu Resort & Spa, Gestion de l’hôtel
Dear Iko san, Thank you very much for choosing to stay at ANA InterContinental Beppu Resort & Spa.We appreciate very much your compliments on the service provided by the check-in staff and our international team of colleagues. However, it is regrettable that the room conditions and the service skill of some staff did not meet your expectations for this occasion. Your comments are certainly valuable to our team to ensure that we are continuously improving and providing a high level of service and care for all guests. We hope, despite this unfortunate experience, we will be able to welcome you back in the future, so that we can demonstrate how we are involved into guests' experience.Best regards,ANA InterContinental Beppu Resort & Spa
par un voyageur
Publié le 19 juin 2024 sur Expedia
The hotel is expensive but worth it. Our breakfast was amazing, the pool and hot tub spotless, and the room/bathroom/balcony very clean and comfortable. The hotel is in a beautiful location on the hill and was a treat to be at for our four nights! Also, it is a good location for some sightseeing such as the seven hells.
Commentaires de Gestion de l’hôtel
21 juin 2024 par ANA InterContinental Beppu Resort & Spa, Gestion de l’hôtel
Dear Mary san,Thank you very much for choosing ANA InterContinental Beppu Resort & Spa and for taking your time to share your experience with us.It is delightful to know that you enjoyed our breakfast, the facilities, and the beautiful view of Beppu. It is always encouraging and more inspiring for us to have feedback from our guests to keep aiming higher to make every guest's stay more comfortable and memorable.We look forward to welcoming you again in the near future. Best regards,ANA InterContinental Beppu Resort & Spa
par un voyageur
인터컨티넨탈 최고
Publié le 14 juin 2024 sur Hotels너무나 만족스러운 여행이었다. 가족에게 좋은 기억의 여행이 되었다
Commentaires de Gestion de l’hôtel
17 juin 2024 par ANA InterContinental Beppu Resort & Spa, Gestion de l’hôtel
Dear NAMHOON san,Thank you very much for choosing ANA InterContinental Beppu Resort & Spa. It is our pleasure that we fully met your expectations and you enjoyed your stay. It is always encouraging and more inspiring for us to have direct feedback from our guests to aim even higher for delivering special and memorable experiences to our valued guests.We sincerely hope to have another change to welcome you back again in the near future.Best regards,ANA InterContinental Beppu Resort & Spa
par un voyageur
Publié le 11 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 juin 2024 par ANA InterContinental Beppu Resort & Spa, Gestion de l’hôtel
この度は、ANAインターコンチネンタル別府リゾート&スパ をご利用いただき、誠にありがとうございます。過日のご滞在につきまして、ご評価いただき、大変光栄に存じます。これからもお客様に快適にお過ごしいただけますよう、スタッフ一同、さらなるサービス向上に取り組んでまいります。またのご利用を心よりお待ち申し上げております。ANAインターコンチネンタル別府リゾート&スパ
