Note fondée sur 165 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 août 2019 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2019 par reservations, Gestion de l’hôtel
Thank you
par un voyageur
Publié le 21 août 2024 sur Expedia
Convenient location. Room in need of some TLC. Bathroom door needs a coat of paint and there was a tatty piece of skirting board under the shower. Very dim lighting.
Commentaires de Gestion de l’hôtel
22 août 2024 par Matt, Gestion de l’hôtel
Hi Jim,Thank you for your feedback and the 4/5 rating! We're glad you found the location convenient. We appreciate your comments about the room and will address the issues with the bathroom door, skirting board, and lighting to enhance the experience for future guests. We hope to welcome you back soon!Kind RegardsMattThe Penny Farthing
par un voyageur
Publié le 11 août 2024 sur Expedia
I thought the room could do with updating as the walls were dirty and in general looked tired. The price didnt reflect the room. The staff however were exceptionally friendly and efficient.
Commentaires de Gestion de l’hôtel
17 août 2024 par Matt, Gestion de l’hôtel
Hi Lorraine,Thank you for your feedback. We're glad you found our staff friendly and efficient. We apologise that the room didn't meet your expectations and appreciate your comments on the need for updates. Your feedback is valuable, and we'll use it to improve our services.Kind RegardsMattThe Penny Farthing
par un voyageur
Good for what we needed
Publié le 1 août 2024 sur HotelsSuitable for one night stay. Starting to look a bit dated but clean. Would have preferred a double room rather than a twin. Don’t know if there was one available when we arrived.
Commentaires de Gestion de l’hôtel
11 août 2024 par Matt, Gestion de l’hôtel
Good Morning,Thank you for your review! We're glad the stay met your needs and appreciate your feedback about the room. I can see you booked a twin room online which is why this room was set up as a twin, we can often make our twin rooms into double rooms, so please ensure to speak to us before arrival if you would prefer a double room. We hope to see you again!Kind RegardsMattThe Penny Farthing
par un voyageur de Twickenham
Publié le 31 juill. 2024 sur Expedia
The staff were very nice and checkin was fine. Unfortunately, I didn’t notice until I’d already unpacked that there was an extreme amount of mould and mildew in the shower with one fixture even coming away from the wall and the shower door seal cracked. Also, the WiFi was not consistent: sometimes it worked well other times not so well.
Commentaires de Gestion de l’hôtel
1 août 2024 par Matt, Gestion de l’hôtel
Hi Fiona, Thank you for taking the time to provide your feedback. We're pleased to hear you found our staff nice and the check-in process smooth.We apologise for the issues you encountered with the shower and the inconsistent WiFi. Your comments are important to us, and we will address these concerns promptly to improve our facilities and services.We hope to have the opportunity to provide you with a better experience in the future.Kind RegardsMattThe Penny Farthing
par un voyageur de Winchester
Publié le 25 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Matt, Gestion de l’hôtel
Good Morning,Thank you for your perfect rating! We're thrilled to know you had a great experience with us.We look forward to welcoming you back soon.Kind RegardsMattThe Penny Farthing
par un voyageur
Good stay - but time for some work on the rooms.
Publié le 20 juill. 2024 sur HotelsVery welcoming staff, efficient check in pre arrival, good value. Excellent shower. A very convenient hotel.
Room could do with redecorating and bathroom tiling needs regrouting. Mattress due for replacement.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Matt, Gestion de l’hôtel
Good Morning,Thank you for your feedback and for highlighting the aspects you enjoyed, including our welcoming staff, efficient check-in, and the excellent shower. We appreciate your suggestions regarding the room decor, bathroom tiling, and mattress, and we will address these areas to enhance our guests' experience.We look forward to welcoming you back for an even better stay.Kind RegardsMattThe Penny Farthing
par un voyageur
Publié le 12 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Matt, Gestion de l’hôtel
Hi Andrew,Thank you for your perfect rating! We're thrilled to hear you had a fantastic stay and appreciate your feedback. We look forward to welcoming you back soon!Kind RegardsMattThe Penny Farthing
par un voyageur
Publié le 7 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 juin 2024 par Angela - The Penny Farthing Team, Gestion de l’hôtel
Hello, Thank you for your lovely review - we are pleased to hear that you have enjoyed your stay with us. Our team hope to see you very soon again!
par un voyageur
Publié le 18 avr. 2024 sur Expedia
Right in the middle of everything in Berkhamsted
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Rory, Gestion de l’hôtel
Thank you kindly for your review, James, we're happy to hear the location was convenient!We look forward to your next stay!Kind regards,The Penny Farthing
