We arrived after dark the outside and inside lights were left on welcoming us. Vanessa always responded quickly to our questions. She provided extra necessities that we might have forgotten, i.e., shampoo, suntan lotion, paper towels, extra toilet paper, etc and information on what was available in Ocean Pines and surrounding areas. The home was very clean and orderly. Pets are welcome. We were vey comfortable. We were not familiar with the TV system, So that was a little frustrating. But all in all a wonderful place to stay.