Note fondée sur 812 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,1 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de HAUBOURDIN
Publié le 12 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Nereida Rodríguez, Gestion de l’hôtel
Dear Fabrice, Thank you very much for staying with us and for taking your time to rate us. Your feedback is very important as it help us offer our guests the best quality and personalized service. Nothing is more important for us than the well-being of our customers. Please, we invite you to visit us in the short future or to be part of any of our Axel Hotels. Best regards, Nereida Rodriguez Front Office Manager
par un voyageur
Publié le 2 oct. 2023 sur Expedia
Super hotel
Commentaires de Gestion de l’hôtel
3 oct. 2023 par Nereida Rodríguez, Gestion de l’hôtel
Dear Gerard, Thank you very much for staying with us and for taking part of your time in valuing us. Your feedback is very important as it is what helps us to offer our guests the best quality and personalized service. Nothing cares us more than the well-being of our customers. Please, we invite you to visit us in a non-distant future or to be part of any of our Axel Hotels. Best regards, Nereida Rodriguez Front Office Manager
par un voyageur
Publié le 17 juin 2022 sur Hotels
par un voyageur
Weekend in Berlin
Publié le 23 déc. 2021 sur HotelsChambre single propre, calme mais extrêmement petite avec vue sur un mur. Petit déjeuner très pauvre en choix, "café" pas bon du tout. Très très décevant. Dommage.
Commentaires de Gestion de l’hôtel
6 janv. 2022 par Sebastian Goldhagen / Front Office Manager, Gestion de l’hôtel
Nous sommes désolés de ne pas avoir pu vous satisfaire complètement lors de votre séjour. Nous espérons compenser cela lors de votre prochaine visite.
par un voyageur
Publié le 14 sept. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
7 nov. 2021 par Sebastian Goldhagen / Front Office Manager, Gestion de l’hôtel
Dear Guillaume, thank you for your kind and pleasent review. We are looking forward welcome you again in TWO Hotel Berlin by Axel.
Best regards,
par un voyageur
Publié le 7 janv. 2020 sur Hotels
Other than the nice guy who checked me in, the staff were unhelpful, and acted like they didn’t care. I chose to leave the hotel early as it just felt uncomfortable to stay there. I was supposed to stay there for 6 nights and I stayed 2. When I checked out, they told me they couldn’t give me any refund back. Ok, fair enough. It was a prepaid rate. Then I was asked if I had taken anything from the fridge. I said a water bottle. They wanted to charge me for it. I asked if they could take care of it given the fact that I was checking out 4 nights before. I was told: “this is not the US”. I’m originally from Argentina, have become American, I currently live in Switzerland and I’ve traveled the world extensively. It’s not a US thing. Any decent hotel would cover the water bottle. After some discussion, the rude employee accepted to cover it. Before arriving, I had emailed them 3 times about a package that was supposed to arrive before me for me. It took a third attempt for them to get an answer. I called the hotel several times to talk to someone directly. No one answers the phone. They answered once, I said hello, and they hung up in my face. The hotel is really far from the central area. Impossible to walk, you need a taxi or public transport to go downtown. I had booked a superior room. When I walked into the room it felt like a prison. I asked for an upgrade. The upgraded room was much nicer. Overall the experience was bad. Mostly to blame for...the staff. Just bad attitude.
Commentaires de Gestion de l’hôtel
24 janv. 2020 par Ross ospina front office manager , Gestion de l’hôtel
thank you for choosing us for your stay in berlin.
We are very grateful for your feedback, because only throught the constructive engagement of ur guest we can constantly improve our service quality . at the same time we really regret that you did not feel completely confortable during your stay
We will forward your feedback to the appropiate department .
Kind regards
par un voyageur
Publié le 14 nov. 2019 sur Expedia
Chambre trop petite. Pas de bar ni resto
Mal situé. Trop mal équipé
Commentaires de Gestion de l’hôtel
17 nov. 2019 par Mateusz, Gestion de l’hôtel
Dear Guest,
Thank your very much for your feedback. We take feedback of our guests seriously so that we can improve the quality of services that we provide.
Kind Regards,
Axel Team
par un voyageur
Super séjour
Publié le 20 oct. 2019 sur HotelsL’hôtel est bien situé par loin de 2min du métro U pour se rentre en ville.
Commentaires de Gestion de l’hôtel
31 oct. 2019 par Mateusz, Gestion de l’hôtel
Thank you for staying with us and thank you for your feedback.
Two Hotel Berlin by Axel
par un voyageur
Publié le 4 sept. 2019 sur Hotels
Super accueil
Bien situé
Chambre moderne spacieuse et confortable
Commentaires de Gestion de l’hôtel
5 sept. 2019 par Oliver Böhme / Hotel Manager, Gestion de l’hôtel
Thank you for your great review. Best regards and we hope to see you soon.
par un voyageur
Publié le 29 juill. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2019 par Oliver Böhme / Hotel Manager, Gestion de l’hôtel
Thanks for your recent stay and you great review. We hope to see you soon. Best regads
