Note fondée sur 918 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 févr. 2024 par LF, Gestion de l’hôtel
Dear Aboubacar,We sincerely appreciate your time in sharing your outstanding review with us! Your perfect rating is truly uplifting, and we're overjoyed to learn that you had an exceptional experience during your stay.Our team is dedicated to delivering exceptional service, and it's incredibly gratifying to know that we succeeded in making your stay memorable.If there are specific aspects of your visit that stood out or any suggestions you'd like to offer for further improvement, please feel free to let us know. We eagerly look forward to the opportunity of hosting you again in the future.Best regards,Lisa FlechsigGuest Experience Manager
par un voyageur
Publié le 20 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
22 déc. 2023 par Sebastian Brill, Gestion de l’hôtel
Dear Guest,Thank you very much for your 10/10 rating. See you soonKind regardsSebastian BrillFront Office Manager
par un voyageur
Bel hôtel, non loin de la Gare du Zoo
Publié le 27 juin 2023 sur HotelsCommentaires de Gestion de l’hôtel
26 juill. 2023 par Sebastian Brill, Gestion de l’hôtel
Dear guest,Thank you very much for your stay and for your great rating. See you again soon.Kind regardsSebastian BrillFront Office Manager
par un voyageur
Top
Publié le 24 janv. 2023 sur HotelsHotel très bien situé et tres agréable. Une piscine et sauna au top
Commentaires de Gestion de l’hôtel
25 janv. 2023 par InterContinental Berlin, Gestion de l’hôtel
Merci beaucoup, thank you so much for the full 10 out of 10 points, this is highly appreciated and we look forward to welcoming you back again soon.With kind regards Christiane
par un voyageur
Publié le 7 janv. 2023 sur Hotels
Très bon hotel dans l ensemble. Magnifique dejeuner.
Dommage que le spa soit en supplement, nous avions choisi cette hotel pour la piscine et informe qu au check in
Commentaires de Gestion de l’hôtel
9 janv. 2023 par InterContinental Berlin, Gestion de l’hôtel
Thank you for much for your feed-back.Thank you very much for your feedback. Indeed, we have a small surcharge for the use of the SPA InterContinental Berlin to maintain the exclusivity of this luxury area and to ensure that all our SPA members and guests can fully enjoy this time in a relaxed atmosphere. The fitness centre is open 24/7 free of charge. I am very sorry if this was not clear to you when you made the reservation we will double check on the communication . In case you decide on the IHG one rewards membership, the entire SPA area will be free of charge. Good to read that you still really enjoyed the Hotel, and we hope to welcoming you back again at another time.
par un voyageur
Un très bel hôtel dans une ville formidable
Publié le 6 août 2022 sur HotelsIdéalement situé, tout confort, piscine très agréable… et accueil très chaleureux
par un voyageur
Publié le 27 juill. 2022 sur Expedia
Petit dejeuner au top
Qualité de la chambre
Personnel accueillant
Proximité du parc
Commentaires de Gestion de l’hôtel
27 juill. 2022 par InterContinental Berlin, Gestion de l’hôtel
Thank you for the full 5 points, we really appreciate it. Our team is the heart of our hotel and strives to make every guest feel "at home" - it's nice to read that you liked the rooms, and also our location. This is indeed something that many of our guests rave about. Our central location means that all of Berlin's major sights are within easy reach. We are very much looking forward to welcoming you back soon.
par un voyageur
Publié le 2 juin 2022 sur Hotels
par un voyageur
Publié le 6 déc. 2021 sur Hotels
Intercontinental Berlin is probably poorly managed because it is not at a the standard of Intercontinental. TV channels not working. Electricity Master working to switch off but not on, no shower gel the first day, clock still at summer time in December… May be acceptable in a low level hôtel but not for the price of Intervintubental. I was disappointed.
Commentaires de Gestion de l’hôtel
9 déc. 2021 par InterContinental Berlin, Gestion de l’hôtel
Thank you so much for sharing your feed-back with us. I am sorry to learn about your disappointment during your last stay. Indeed this is not our standard and I apologize for this. We would certainly appreciate if you give us another chance to make up for this and convince you of the general excellent service.
Please feel free to get in touch with me directly to arrange for your reservation.
Kind regards
Anthony Delaby
Rooms Division Manager
par un voyageur
Publié le 21 août 2020 sur Hotels
