Note fondée sur 914 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Some part of the hotel, including the rooms would benefit a refresh…
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Sara Garcia, Gestion de l’hôtel
Dear Sandrine,I am grateful for your insightful remarks regarding our hotel's appearance. Your perspective as a guest is invaluable to us and helps us see our hotel from another angle. Here at Hotel NH Collection Berlin Mitte am Checkpoint Charlie, it is our mission to provide a satisfying and comfortable stay for our guests. We constantly strive to maintain high standards of comfort and aesthetics for our visitors.Once again, your feedback is highly appreciated and will certainly aid us in evaluating our services. We look forward to welcoming you back at our hotel for another ideally satisfying experience.Best Regards,Sara GarciaGuest Relation
par un voyageur
Publié le 23 juin 2024 sur Expedia
Bon hôtel, pas le meilleur NH Collection que j’ai pu faire. Néanmoins le petit-déjeuner est toujours de qualité, au niveau attendu de la chaine.
Situation géographique très bonne pour visiter les monuments historiques principaux, néanmoins ce n’est pas le quartier le plus actif de Berlin pour le soir (préférer Charlottensburg ou Alexanderplatz).
Chambre de qualité, vue sur la cour intérieure.
Commentaires de Gestion de l’hôtel
26 juin 2024 par P. Goehler, Gestion de l’hôtel
Dear Mathieu,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are glad to hear that you enjoyed the breakfast, which is always a highlight of our guests' stay. We appreciate your feedback about the location of our hotel, and we will take it into consideration as we continue to improve our services.We are always looking for ways to improve our guest experience, and we value your feedback. Thank you again for staying with us, and we hope to see you again soon.Sincerely,P. GoehlerGuest Relation Manager
par un voyageur
Publié le 8 mai 2024 sur Expedia
The only positive thing is the location of this hotel. The room is old and extremely dirty & dusty. I even had to clean for 2 hours otherwise it’s impossible to stay here. The people at the reception are extremely unkind & rude : particularly Ivo & Leonie. However the people who work at breakfast and the bar / restaurant are kind & helpful. Not sure that I will come back again nor recommend this hotel to anyone !!
Commentaires de Gestion de l’hôtel
11 mai 2024 par P. Goehler, Gestion de l’hôtel
Dear Michelle,Your feedback is invaluable to us and we sincerely regret to hear about your recent experience. It is clear from your comments that we have failed to meet the high standards we set for ourselves and for this we sincerely apologize.Cleanliness and hospitality are key aspects of our philosophy at NH Collection Berlin Mitte, so it's disheartening to know that your experience did not reflect this. Ideally, our rooms are meticulously maintained by our housekeeping team to ensure a cozy and spotless environment for our guests.In addition, we pride ourselves on being a team of professionals dedicated to providing superior customer service. We want every guest to feel welcome and valued. It's unfortunate to hear your interactions with our reception team were less than satisfactory. You mentioned the positive interactions you had with our breakfast and bar/restaurant team which is heartening to hear. That is the level of service we aspire to deliver across all our departments.We understand that your experience may have influenced your decision to recommend us, but we would like to reassure you that your experience is not representative of the standard we strive to achieve. Should you decide to give us a second chance, we hope to exceed your expectations and improve your perception of our hotel.Kind Regards,P. GoehlerGuest Relation Manager
par un voyageur
Hotel éco-responsable
Publié le 25 oct. 2023 sur HotelsHotel éco-responsable avec un cadeau tous les jours si on ne demande pas le ménage
Commentaires de Gestion de l’hôtel
29 oct. 2023 par P. Goehler, Gestion de l’hôtel
Dear Farah,thank you very much for staying at our NH Collection Berlin Mitte at Checkpoint Charlie and for leaving a feedback.We are very glad that you had a pleasant stay with us and enjoyed our extraordinary NH Collection Service. We hope you had a good trip back home and we are looking forward to welcome you again soon. With kind regardsP. GoehlerGuest Relation Manager
par un voyageur
Excellent séjour & un personnel très professionnel
Publié le 28 mars 2023 sur HotelsTrès agréable sejour et un personnel très serviable, disponible et agréable.
L'hôtel est idéalement situé, les chambres sont agréables, avec notamment une bonne literie et bien équipées
Commentaires de Gestion de l’hôtel
31 mars 2023 par P. Göhler, Gestion de l’hôtel
Dear Jaime,thank you very much for your kind feedback and for staying at our NH Collection Berlin Mitte Hotel. We are very glad that you enjoyed our friendly staff and our very convenient location within the heart of the city. We hope you had a good trip back home and we are looking forward to welcome you again soon.With kind regardsP. GoehlerGuest Relation Manager
par un voyageur
Publié le 19 déc. 2022 sur Expedia
Hôtel bien situé avec à côté une station de métro, bus ect …
Commentaires de Gestion de l’hôtel
22 déc. 2022 par Marven Joe, Gestion de l’hôtel
Dear Jonathan,thank you very much for staying at our NH Collection Berlin Mitte at Checkpoint Charlie and for leaving a great feedback.We are very glad that you had a pleasant stay with us and enjoyed our NH Collection Service.We hope you had a good trip back home and we are looking forward to welcome you again soon. Kind regardsMarven Joe Guest Relation
par un voyageur
Publié le 5 mars 2022 sur Expedia
L’établissement est tres bien situé le petit déjeuner est très bien.
En revanche, nous sommes réveillé 2 fois par les femmes de menage qui frappent à la porte et insistent puis entrent… la chambre n’est pas à la hauteur d’un 4 étoiles. La chaise se decompose au niveau du fond laissant des depots au sol. La baignoire est abimée plus d’email à certains endroits et le carrelage abîmé également.
Commentaires de Gestion de l’hôtel
12 mars 2022 par Philipp, Gestion de l’hôtel
Dear Caroline,
Thank you very much for taking the time to share your experience with us, which you made during your stay in our NH Collection Berlin Mitte at Checkpoint Charlie.
We are very glad that you enjoyed our tasty breakfast buffet and our very convenient location within the heart of the city.
On behalf of the cleaning staff we have to apologize for entering your room without waiting waiting for your reply and we will of course address this at the next team meeting. This is of course not the kind of service we usually provide and we stand for.
As a little compensation for your negative impression do we like to offer you a free upgrade in a Junior Suite upon your next stay to exchange the experience of your last stay.
Please contact me as soon as you know when you will be in the city again.
Do not hesitate to contact me for any further questions.
With kind regards
P. Goehler
Guest Relation Manager
par un voyageur
Publié le 11 déc. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
12 déc. 2021 par P. Göhler, Gestion de l’hôtel
Sehr geehrter Daniel,
Vielen Dank für Ihren Aufenthalt in unserem NH Collection Berlin Mitte am Checkpoint Charlie und für Ihr super feedback.
Es freut uns wirklich sehr, dass Sie sich bei uns im Herzen Berlins wohl gefühlt haben und unseren NH Collection Service geniessen konnten.
Wir hoffen Sie hatten eine angenehme Heimreise und würden uns freuen Sie demnächst wieder bei uns oder in einem anderen NH Hotel begrüßen zu dürfen.
Mit freundlichen Grüßen
P. Göhler
Guest Relation Manager
par un voyageur de PARIS
Publié le 26 août 2021 sur Expedia
A l arrivee traces de saletes sur haut de la porte intérieure. Dans la chambre une machine a café présene, un peu de cafe mais pas de tasse ni cuillere. Oblige de le signaler 3 fois en 2 jours. Ce ne correspond pas aux standards d un hôtel 4 étoiles.
Commentaires de Gestion de l’hôtel
5 sept. 2021 par Stefanie Zühlsdorf Concierge & Guest Relations, Gestion de l’hôtel
Dear Eric
thank you for your feedback. We would like to apologize that we didn´t met your expectations.
We will share your rating in our team to offer a better service in future.
We would be happy if you give us another chance to welcome you.
Greetings from the entire NH Collection Berlin Mitte Team,
par un voyageur
Publié le 7 août 2021 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2021 par Stefanie Zühlsdorf Concierge & Guest Relations, Gestion de l’hôtel
Lieber Gast,
vielen Dank für Ihre Bewertung.
Viele Grüße aus Berlin
