Note fondée sur 909 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Super !
Publié le 19 août 2024 sur HotelsSuper séjour, le personnel toujours là pour nous aider, la chambre nickel, lit confort, et les bonus spa, hamame, jacuzzi incroyable
Commentaires de Gestion de l’hôtel
20 août 2024 par Michael Lutz, General Manager, Gestion de l’hôtel
Dear Nolann, Thank you very much for this kind review of your recent stay.It is heartening to hear that you enjoyed your visit with us.We are delighted that you appreciated the attentive service from our staff, the cleanliness and comfort of our rooms, and the additional amenities such as our spa, hammam, and jacuzzi. Our team takes great pride in providing well-appointed rooms and a relaxing environment for our guests to enjoy, complemented by the serene indulgence offered by our SpaSphere wellness area.We look forward to seeing you again soon.Best regards,Michael Lutz, General Manager
par un voyageur de NANTES
Publié le 3 août 2024 sur Expedia
Schönes und ruhiges Zimmer.Ausgezeichnetes Frühstück
Gute Verbindung zur Stadtmitte und zum Hbfmit der Straßenbahn
Commentaires de Gestion de l’hôtel
6 août 2024 par Manager, Gestion de l’hôtel
Lieber Gerard,danke für den positiven Erfahrungsbericht zu unserem Hotel.Es freut uns sehr, dass Sie Ihren Aufenthalt im Vienna House by Wyndham Andel’s Berlin genießen konnten.Wir sind erfreut, dass Sie das ruhige Ambiente Ihres Zimmers, das ausgezeichnete Frühstück sowie die gute Anbindung an die Stadtmitte und den Hauptbahnhof wertschätzen. Es ist wunderbar, dass Sie die Sauberkeit Ihres Zimmers und den Zustand unseres Hotels hervorheben und unseren Service so positiv bewerten. Unser Team arbeitet stets daran, unseren Gästen erstklassige Erlebnisse zu bieten, und Ihre Anerkennung ist für uns eine große Motivation.Freundliche Grüße und bis zum nächsten Mal,Michael Lutz, Hoteldirektor
par un voyageur
Publié le 12 juill. 2024 sur Expedia
J'ai regretté l'absence de rideau occultant dans la chambre, et j'ai été réveillé tous les matins à 5h.
Ce n'est pas normal dans un hôtel de ce niveau!
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Michael Lutz, General Manager, Gestion de l’hôtel
Dear François, Thank you for taking the time to review your stay.We are delighted that you found our service to be excellent and appreciated the cleanliness of your room, along with the room amenities provided. Our team takes pride in ensuring a comfortable and welcoming environment for all our guests.However, we are sorry that some aspects of your stay did not meet your expectations. We understand the importance of an undisturbed night's sleep, and we regret to hear that the absence of blackout curtains and being awoken early affected your experience. We are working diligently to address these concerns and appreciate your patience in this matter. Furthermore, we are conscious of the need to maintain our hotel in top condition and are committed to continuous improvements.Nonetheless, it is wonderful to know that the service provided by our staff contributed positively to your stay. We continuously strive to deliver a high level of hospitality and it is rewarding to know when we succeed.We are looking forward to welcoming you again. All the best!Michael Lutz, General Manager
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Employees were doing everything for us to feel at home and it was highly appreciated. Everything else met our expetations so it was an enjoyable stay.
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Michael Lutz, General Manager, Gestion de l’hôtel
Dear Ghislain,Thank you for such a great review.We are truly glad that your stay at Vienna House by Wyndham Andel’s Berlin left such a positive impression, and we appreciate your kind words. We are delighted that you enjoyed the attentiveness of our staff, the cleanliness of your room, and the amenities provided. Our 557 non-smoking rooms, including Superior and Deluxe rooms, come with complimentary Wi-Fi, a flat-screen TV with satellite channels, and coffee and tea making facilities to enhance your stay. Moreover, it is wonderful that you felt at home with us, as we strive to create an environment that is not only comfortable and modern but also welcoming and hospitable.We look forward to a return visit from you in the future.Best wishes,Michael Lutz, General Manager
par un voyageur
⚠️Attention ⛔️
Publié le 18 avr. 2024 sur HotelsCommentaires de Gestion de l’hôtel
29 avr. 2024 par Ralph Alsdorf General Manager, Gestion de l’hôtel
Dear Sam,thank you for your message and your comment. We understand that you have a concern and we take this very seriously.Your feedback is important to us as it helps us to improve our services and ensure that all our guests are satisfied. We will endeavor to take your comments into consideration and use them as an opportunity to review and improve our processes.We hope to welcome you back to our Vienna House by Wyndham Andel's Berlin hotel in the future and have the opportunity to provide you with a better stay.With kind regards,
par un voyageur
Publié le 31 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 avr. 2024 par Ralph Alsdorf General Manager, Gestion de l’hôtel
Dear Sam,thank you very much for this marvelous review as well as for your stay. We are glad you felt comfortable with us and had a good time in Berlin. This is why we are looking forward welcoming you soon again.Best regards,
par un voyageur
Publié le 2 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 janv. 2024 par Hotel Vienna House by Wyndham Andel's Berlin, Gestion de l’hôtel
Dear Pascale,It's lovely to see your rating of 4 out of 5 for your recent stay with us. Your satisfaction is our motivation and we always strive to provide a remarkable experience to all our guests. We hope you enjoyed your stay and look forward to welcoming you back again soon.Kind regards,Monique Hähnel
par un voyageur
Publié le 30 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
4 janv. 2024 par Monique Hähnel, Gestion de l’hôtel
Hallo Katrin,Ihre knappe Bewertung von "10/10" spricht Bände und wir freuen uns sehr, dass Sie eine so positive Erfahrung in unserem Hotel gemacht haben. Wir bemühen uns, den besten Service zu bieten, und es ist immer wieder schön zu sehen, wie sich unsere Bemühungen in der Zufriedenheit unserer Gäste widerspiegeln.Wir hoffen, dass wir Sie bald wieder im Hotel Vienna House by Wyndham Andel's Berlin begrüßen dürfen.Mit freundlichen Grüßen,Monique Hähnel
par un voyageur
Publié le 15 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
17 avr. 2023 par Ralph Alsdorf General Manager & Team, Gestion de l’hôtel
Dear Vazgen,thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
par un voyageur
Publié le 9 nov. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
10 nov. 2021 par Ralph Alsdorf General Manager & Team, Gestion de l’hôtel
Dear Guest,
thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Best regards,
