Ratings based on 103 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
3.7 Service & staff
3.0 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 21, 2024 on Hotels
Simple hotel. Room is pretty small. Has everything you need, but nothing else.
by A traveller
Posted Jun. 1, 2024 on Expedia
This property is not convenient to where all the action is in this town and is a sketchy part of town off the beaten track. There is NO Air Conditioning at this property, just a fan in the room, if you are on the first floor and open the window, anyone walking past can see straight into your room. There was a lot of guests 'hanging around' in the car park late on Friday night and lots of doors slamming until at least midnight. The room we had was tiny, no coffee maker or hair dryer in the room. Felt like a prison. There are many other choices closer to the adorable villages, we only stayed here as it was a last minute choice and all that was available.
by A traveller
Posted May 5, 2024 on Hotels
Place smells like smoke and couldn’t use my card
Comment from Hotel Management
May 10, 2024 by Management of the Augustus Hotel Bernkastel, Hotel Management
Dear Anonymous,Thank you for sharing your recent experience at the Augustus Hotel Bernkastel.Regarding the payment issue you encountered, it appears that your card was declined due to insufficient credit. Despite multiple attempts to resolve the matter and suggesting alternative payment methods, your refusal to cooperate raises concerns about potential fraudulent activity. We take the security of our payment process seriously and appreciate your understanding in this regard.As for the mention of a smoke odor, it's perplexing given our strict non-smoking policy within all guest rooms, which we diligently enforce. Considering that you never checked in to the hotel, due to non-payment as your card was declined multiple times and you did not wish to resolve the matter else, this comment raises questions about its accuracy.Sincerely,
by A traveller
Posted May 22, 2023 on Expedia
Staff was great. Hotel was lovely
by A traveller
Posted Sep. 18, 2022 on Expedia
There was no hair dryer in the room. The shower is very small
Comment from Hotel Management
Sep. 22, 2022 by Ema Katrin Klos, Hotel Management
Thank you for your feedback.As you can see on the booking portals, our homepage and the information sheet displayed at the reception, you are welcome to borrow a hairdryer at our reception.With kind regardsAugustus-Team
by A traveller
Good value overnight stop
Posted Aug. 27, 2022 on HotelsGood value overnight stop. The Zylinderhaus museum restaurant is only 5 mins walk from the hotel and serves good food until 9pm. Unfortunately the museum itself which has a large collection of old cars and motorbikes closes at 6pm so we were too late to see it.
Comment from Hotel Management
Aug. 30, 2022 by Ema Katrin Klos, Hotel Management
Thank you for your positive review.We are glad that you enjoyed your stay with us.Please visit us again when you are in the area.With kind regardsAugustus-Team
by A traveller from Brooklyn
Posted Jun. 18, 2022 on Expedia
Seriously budget hotel. Room so small had to step outside to change your mind! No amenities.
Comment from Hotel Management
Jun. 18, 2022 by Ema Katrin Klos, Hotel Management
Thank you for your feedback.
It is a pity that you did not like it with us.
With kind regards
Augustus-Team
by A traveller
Posted Jun. 16, 2022 on Hotels
A quick overnight stop. The hotel is very modern , very clean and perfect for a budget sleep stop. Our bikes were easily and well accommodated. The only drawback is a lack of restaurants in walking distance for dinner. There is an excellent shopping centre adjacent
Comment from Hotel Management
Jun. 17, 2022 by Ema Katrin Klos, Hotel Management
Thank you very much for your great review. I'm glad you enjoyed your stay with us. This makes us especially happy.
We would be happy to welcome you again soon.
With warm regards
Yours
Augustus Team
by A traveller
Posted Jul. 12, 2020 on Hotels
by A traveller
Posted Aug. 7, 2024 on Expedia
