Note fondée sur 7 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
avis de clients DE TRAVELOCITY
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par un voyageur
Race Weekend
Publié le 22 mai 2024 sur HomeAwayThe property is a bit off its prime... the deck in the back is not like it appears in the picture. Not a terrible property, but a bit run down. I did appreciate that we were the only ones there and quietness was good for a great nights sleep. Great areas to walk the dog. The property manager was very nice and helpful. Greeted us when we arrived and made sure we got in okay.
par un voyageur de Atlanta GA
Pool table bedmate
Publié le 16 août 2022 sur HomeAwayFirst, we couldn’t find it. Nothing in our check in process identified how/where to locate entry to our accommodations. Other guests in the house let us know that our entry was “in the back” of the old house converted into multiple rental units. Second, the warm welcoming decor of our studio unit was obliterated by the thin door separating our bed pillows from the game room with pool table on the other side of the non- sound proofed plywood. Normal sounds kept us awake into the wee hours of the next morning. We ended up having to spend the second night of our stay at another hotel to insure a good nights sleep before our 12-hr drive home. We could hardly wait to arrive at what looks to be an adorable place to stay; and, we’re very quickly disappointed by the lack of attention to insure that each guest enjoys a restful and rejuvenating night’s sleep. So much thought went into decor.
par un voyageur
celebration of life
Publié le 7 août 2022 sur HomeAwayThis property was amazing. We rented the whole house and the two attached apartments/suites.
The entire house is just stunning. The decor is very unique. The house is comfortable. Fit our party 13.
par un voyageur
Smaller then the pictures online
Publié le 24 juill. 2022 sur HomeAwaySmaller then it appeared! But very cozy!
par un voyageur
Quiet getaway
Publié le 18 juill. 2022 sur HomeAwayPerfect quick getaway we intended. The outpost is pretty centrally located to the amenities of Berryville. Loved it.
par un voyageur
BEWARE - NOT as described
Publié le 24 juin 2022 sur HomeAwayWe chose this property based on the cute pictures and description. Do NOT be fooled like us. The property is not in a nice area. It’s located back a lane that has work trucks and junk parked around. We thought we had the wrong address. Unfortunately it was the right address.
We were shocked when we approached our apartment. There were two large stacks of unsecured bricks in the pathway - only enough room to walk between them. A huge thistle sticker weed was in the middle of the path. There were traps laying over who knows what. Junk laying around. It was HORRIBLE.
We did not stay and contacted VRBO. We asked for a full refund based on the safety issues and the fact that the property was not at all as described.
The property owner has denied our refund. Not surprising. The condition of the property is a clue that they don’t care.
Spare yourself the disappointment and loss of money.
Commentaires de Gestion de l’hôtel
19 juill. 2022 par VrboOwner, Gestion de l’hôtel
It is unfortunate that you felt the property was not as described. however please be clear, we denied you a refund because there was indeed nothing wrong with the inmside of the unit. In fact when asked itf you had ever entered the unit, you never responded, leading me to believe that you never actually entered the unit - you only left due to the bricks and tarp you mentioned in your message to me. The bricks and tarp had just been set there by our contractors who were working on an adjoining unit and they were scheduled to be moved that day. Truthfully, you never gave the place a chance. Outside of the bricks and tarp, there were no other issues with the property-inside or out.
par un voyageur
Mismanaged and misleading
Publié le 10 avr. 2022 sur HomeAwayBerryville itself is a cute town. And the original design of this VRBO is charming, but recent execution is lacking. We arrived to find the house located maybe a half mile from busy, loud Rte. 7 and backing up to a dozen or more homes. (This isn’t clear on the booking photos or process as an actual address isn’t provided until after booking.) The yard was overgrown; random pieces of furniture, equipment and wood scraps were scattered around, broken and rusting. The confirmation emails did not remind us of which suite we booked so when we found Suite 2 unclean (as seen through the window—unmade bed, tissue on the table, etc.)—we assumed we were in Suite 3 and moved in because the door was open. To be clear, we thought it was our room because we punched in the door code and it opened, but turns out the door simply hadn’t been locked. When the actual occupants of Suite 3 arrived, they tried to walk into our suite (understandably) and this commenced a several hour ordeal of trying to contact the property host, who is not onsite, and clear up matters. Our fear that the listing had been double-booked turned out not to be true. Instead, one suite have been left unlocked and one suite left uncleaned so both of the couples who booked for the weekend spent Friday night in the wrong rooms. My husband and I then had to move everything out Saturday morning by 8 am to allow the cleaners to come and prepare the correct suite for us. To be frank, the level of cleanliness was suspect. The couch cushions had stains; the walls had marks; the bathroom had dust and hair. The magazines were three years old. Sound also carries between the suites. We could hear conversations, laughter, champagne cork popping, etc. of the other guests. The photos make this place look like a country retreat. It may have started that way, but I’d wager the current host has lost track of the property condition since then.
Commentaires de Gestion de l’hôtel
19 juill. 2022 par VrboOwner, Gestion de l’hôtel
Hi Katherine,
We apologize that you had an unpleasant experience and appreciate your patience during that time. We have since replaced our cleaning and landscaping people.