Note fondée sur 1 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,0 Propreté de la chambre
3,0 Service et personnel
3,0 Confort de la chambre
2,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 juill. 2021 sur Hotels
Hotel rooms i used were a little shabby, I had to change room on day 2 of 7 when the toilet did not work and the shower would not turn off. Beds were very comfortable. Second room started smelling badly in the toilet on day 5.
Booked and paid on Hotels.com before arrival but was told i had not on check in despite showing the payment on my confirmation and bank account. Same happened on final check out, they tried to bill me again for the 3 day extenson.
Breakfast was simple but one waitress continued to try to bill me 5500CFA for the continental breakfast which should be 2000 CFA!!! Evening meals and service were all very good throughout the stay.
Key card had to be reactivated on 5 of my evening returns to the hotel.
Commentaires de Gestion de l’hôtel
30 juill. 2021 par Thé Reservation Team Manager, Gestion de l’hôtel
Dear Trevor,
Thank you for your feedback.
Your observation are taken into account.
We are working to solve it.
Your satisfaction is our priority.