6/10 – Acceptable
Susan B.
24 oct. 2024
Points forts : Propreté
What happened here?
We got to the property and found a pickup truck in the driveway. This was our first clue. Then I was unable to obtain a key or passcode. We could see through the window and saw clothes on the dining table and could hear that someone was inside. Rang the doorbell repeatedly. Was finally able to message the host through the app (the listing was no longer visible through the app). Finally a guy came to the door and claimed that VRBO had taken the listing down without his knowledge and the he had no visibility to the reservations. He told us he could have the place ready in 2 hours and left us $60 to compensate us for our trouble. We had made these reservations in May (AND PAID FOR THE STAY) after our mother had passed. October was the only time our families could come together and bury her ashes and celebrate her life together. A few hours were precious to us. Very disappointed in our experience and doubt that any of us will ever use VRBO again.
Susan B.
Séjour de 2 nuits en octobre 2024