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Jacir Palace Hotel Bethlehem

5.0 star property
Family-friendly upscale hotel with 4 restaurants

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Photo gallery for Jacir Palace Hotel Bethlehem

Theatre show
Indoor wedding
Indoor wedding
Club Twin Room | View from room
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast available
  • Pool
  • Bar
  • Hot tub
  • Gym
  • Parking included

Explore the area

Map
Jerusalem Hebron Road, Bethlehem
  • Palestinian Heritage Center
    ‪9 min walk‬
  • Church of the Nativity
    ‪15 min walk‬
  • Western Wall
    ‪13 min drive‬
  • Tel Aviv (TLV-Ben Gurion)
    ‪54 min drive‬

Room options

About the area

Bethlehem

City center stay.Within a 10-minute walk of the hotel, you'll find Bethlehem University and Palestinian Heritage Center. Bethlehem Folklore Museum and Mosque of Omar are also within 2 miles (3 km).

What's nearby

  • Palestinian Heritage Center - 9 min walk - 0.8 km
  • Manger Square - 14 min walk - 1.2 km
  • Church of the Nativity - 15 min walk - 1.3 km
  • Al-Aqsa Mosque - 11 min drive - 9.1 km
  • Western Wall - 13 min drive - 9.5 km

Getting around

  • Jerusalem (JRS-Malha Railway Station) - 12 min drive
  • Ben Gurion Airport (TLV) - 54 min drive

Restaurants

  • ‪McDonald's - ‬9 min walk
  • ‪Stars And Bucks - ‬12 min walk
  • ‪Grand Panorama Restaurant & Bar - ‬8 min walk
  • ‪Layalena Sweets - ‬15 min walk
  • ‪Milano Restaurant - ‬8 min walk

About this property

Jacir Palace Hotel Bethlehem

Family-friendly upscale hotel with 4 restaurants
Jacir Palace Hotel Bethlehem offers its guests a full-service spa, 2 hot tubs, an outdoor pool, and a health club. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business center and meeting rooms are available. A children's pool, a nightclub, and a sauna are also featured at the luxury Jacir Palace Hotel Bethlehem. A shuttle from the hotel to the airport (available 24 hours) and an area shuttle are available for a fee. Self parking and valet parking are free.

This 5-star Bethlehem hotel is smoke free.

  • 250 guestrooms or units
  • 7 levels
  • 3 buildings
  • 4 dining venues
  • Meeting rooms
  • Built in 1910
  • Nightclub
  • Supervised childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Jacir Palace Hotel Bethlehem offers 250 accommodations with washers/dryers and minibars. Accommodations offer separate dining areas. Beds feature Frette Italian sheets and down comforters. 32-inch LCD televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and bidets.

This Bethlehem hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Housekeeping is offered daily and irons/ironing boards can be requested.

SPA InterContinental has 2 treatment rooms. Services include deep-tissue massages and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Languages

Arabic, English, French, Spanish

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Exterior

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Property amenities

Family friendly

  • Children's pool
  • In-room crib
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour airport drop-off shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:30 AM for a fee: ILS 35 for adults and ILS 35 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Things to do

  • 2 hot tubs
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Health club
  • Nightclub
  • Outdoor pool
  • Piano
  • Sauna
  • Steam room
  • Volleyball

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch LCD TV with satellite channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Frette Italian sheets
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Jacir Palace Hotel Bethlehem

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for ILS 100.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately ILS 35 for adults and ILS 35 for children
  • Airport shuttle fee: ILS 400 per vehicle (roundtrip)
  • Rollaway bed fee: ILS 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and cash.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Bethlehem Intercontinental
Intercontinental Bethlehem
Intercontinental Bethlehem Jacir Palace
Intercontinental Jacir Palace Bethlehem
Intercontinental Palace
Jacir Intercontinental Bethlehem
Jacir Palace Intercontinental
Jacir Palace Intercontinental Bethlehem
Jacir Palace Intercontinental Hotel
Jacir Palace Intercontinental Hotel Bethlehem
Jacir Palace Hotel Bethlehem
Jacir Palace Hotel
Jacir Palace Bethlehem
Jacir Palace
Jacir Palace Hotel Bethlehem Palestinian Territories
Jacir Bethlehem Bethlehem
Jacir Palace Hotel Bethlehem Hotel
Jacir Palace Hotel Bethlehem Bethlehem
Jacir Palace Hotel Bethlehem Hotel Bethlehem

Jacir Palace Hotel Bethlehem Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 19 out of 57 reviews
Rating 8 - Good. 13 out of 57 reviews
Rating 6 - Okay. 14 out of 57 reviews
Rating 4 - Poor. 5 out of 57 reviews
Rating 2 - Terrible. 6 out of 57 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a great breakfast and very nice and friendly staff.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A magical place to stay in Bethlehem. Good value for money.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The building is very unique, but the service is very poor for five star rating.
Stayed 5 nights in Oct 2019

6/10 Okay

Ihsan

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good like a palace, beautiful garden. The rooms were spacious and comfortable.
Stayed 5 nights in Mar 2019

8/10 Good

Ingrid, Jerusalem

Liked: Cleanliness, staff & service, property conditions & facilities
Young lady at reception was very helpful in giving directions. Breakfast choices need improvement for this class of hotel.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Dec 2018

4/10 Poor

Darren, Wales

Disliked: Cleanliness, property conditions & facilities

Poorly maintained

Historic building with great facilities but not well maintained or cleaned. I was disappointed with the stay and it did not represent value for money. Would not recommend.
Stayed 6 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Holiday in Bethlehem

Fabulous stay in a shabby, sheek hotel with an amazing pool! Stayed for a week. Visited the Dead Sea, Old Jerusalem, Manger Square, Holocaust Museum, the Walled Off Hotel (Banksy Hotel), the Wall to see the art. Lots of lazy time by the pool.
Stayed 7 nights in Aug 2018

6/10 Okay

AS, UK

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Understandably a bit faded at the edges. Good location and now more geared to groups and local weddings.
Stayed 2 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and staff were very nice. The hotel needs a bit of repair, but overall is was good. It had a very nice gym; which we do not find in many hotels in Middle East or Europe.

6/10 Okay

Mary

Disliked: Cleanliness, staff & service

Long stay fo business

The buildings are amazing and it is fine for a one or two night stay. However if you are staying for two or three weeks it is not so great. The breakfast is almost the same every day with no fresh fruit other than the occasional water melon. I got very tired of tinned pineapple! Also the dinner options were limited. The tent restaurant was advertised as 'Grillin and Chillin' but the grilled foods only included deep fried French fries with no alternative. The area also was not ideal due to the proximity to the Wall where there were some protests particularly on Fridays.
Stayed 18 nights in Jul 2017

6/10 Okay

Verified traveller

Disliked: Staff & service

Nice place with poor service

The hotel location are excellent , the old building and the hotel design is wonderful and give me anew experience. But the service is very poor , no stafff , slow feed back Its like ( help ur self ) no one is here to serve u Swimming pool is good and food is not that good It deserve 3.5 The price per night is expensive compared with hotel service
Stayed 1 night in Jul 2017

4/10 Poor

Susan

Not Recommended

I recently booked a seven-night stay through Hotels.com at the Jacir Palace Hotel in Bethlehem in March of 2017. I ended up canceling the last night due to the fact that my traveling companion had to rearrange her round trip air itinerary because El Al Israel Airlines refused to let her board the flight. We notified the hotel desk in advance and they agreed to refund the credit card for one night's stay in the amount of $120. After multiple emails over the period of the last 10 weeks, most of which have gone unanswered, the hotel has still not refunded the $120. When Hotels.com called Jacir Palace, to inquire about the status of the impending refund, they were advised that there is no record of a refund request on file. 
Although I have no complaints about the condition of the hotel or the staff I can’t recommend the Jacir Palace Hotel because they are not responsive at all to email communications and have not followed thru re the cancellation/refund that they agreed to. I was advised by Hotels.com that there was nothing that they could do to assist me. They suggested that I dispute the charge with the credit card company. It's disappointing that Hotels.com does not hold their partner hotels accountable.
Stayed 7 nights in Mar 2017

2/10 Terrible

Leon, Manchester UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Booked 14 nights, left after first night, VERY BAD

Bullet point Summary 1. We emailed before our trip to see if hotel supplied power adapters, they said they do, they lied, and our phones were dead that night after long day flying. 2. Would not take Pound Sterling despite saying they do. 3. Told us they can exchange sterling to shekel but when I got to counter they said they cant. Then changed to say they can but will have to give us a poor rate and we are better going elsewhere? WHY? We are your guest so be fair. 4. Room was very dirty, floor not hoovered and mini fridge had blown up and was nothing but a shell. Duvets and pillow cases had holes in them. 5. Breakfast included, if you like mash potato and insect coated stale bread 6. Website states pool is open in Spring and it wasn't. Although we went in late April during 30'c heat. 7. They did nothing when we complained about adaptor and room cleanliness. 8. When we decided to leave the next day, I refused to pay the massive $120 a night fee based on the fact they had not supplied what they should have and I demanded a discount. The response was to call security. Jacir Palace almost ruined our holiday. As it is they badly let us down as I was really looking forward to days lounging by the pool and swimming with my 2 yr old daughter. We were lucky enough to find another hotel with room for us as it was easter weekend which is a busy time. I strongly advise anyone to AVOID this place.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, great location to walk to old city and see the western wall as well as visit the Banksy museum to get more info on the long history of conflict

6/10 Okay

Jamal

Disliked: Property conditions & facilities, room comfort

Disappointed

Hotel needs a lot of improvements- no towels in the rooms- phone not working- breakfast was awful. Beds need to be renewed- old and sagging.

4/10 Poor

Muhammed

Disliked: Staff & service, property conditions & facilities, room comfort

Average

Bethlehem was an interesting city to visit. The hotel, however, was not great. The hotel was obviously a grand hotel once upon a time, when it belonged to the the Intercontinental group. It is now tired, and it shows. We were not allowed an early check-in, and the hotel did not seem to have a secure locked room to store our luggage, hence we were told to leave it in the reception lobby. I must add that it was still safely there when we got back from exploring. We were given a room with 2 twin beds instead of a king size, and were told that there were no rooms with king size beds available, even though the hotel did not appear to be full. They then just joined the 2 beds together. Breakfast was not great. A large variety but not the best or most fresh. The hotel should consider making a smaller variety and concentrate on quality instead. Also, while the room was clean the lobby area was quite dusty.

6/10 Okay

Ayesha, Durban, South Africa

Disliked: Property conditions & facilities

Not the "Grand Lady" it was in 2000

I first stayed at Jacir Palace in Sept 2000 (just before the Intifada)- it was magnificent- from décor, to service and food; and I really looked forward to returning to the splendor of the hotel. However, I was somewhat disappointed- the hotel is now jaded, the housekeeping is awful and the breakfasts were the same for all 5 days that I stayed there. It is definitely not 5-Star quality. I guess it is ok if it is a one night stay, but the "cracks" in the system become glaring, if staying longer. I do not believe that one needs to call each time for amenities that are meant to be replenished daily. The staff are friendly bit this does not make up for its downsides. It has so much potential and if restored to its previous "glory", i would definitely return, but not in its current state, when there are hotels in the vicinity that provide excellent service.

8/10 Good

Mohammed, Palestine

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness

not 5 Stars hotel

Not Bad ,, But not as 5 Star Hotel .. the room was poor for cleanness,,

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Craig, Orlando, Florida

Liked: Staff & service
Disliked: Property conditions & facilities

Ok

The hotel has wonderful potential but is in need of some restoration and a makeover/updates. Items like the carpets, robes, curtains etc. had holes in them or burns on them. It has the potential to be wonderful. The staff was very friendly and helpful.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel! Would definitely stay again!

Our family had a great stay at the hotel. The staff was incredible! The breakfast was great -- as was their hotel restaurant. And the hotel is located across the street from some great food options as well. The beds are comfortable and the hotel is well decorated.

10/10 Excellent

Linda, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome Oasis in Bethlehem!

Our room was large and very clean. The bedding was wonderful and I slept soundly! Staff were friendly and directed us to a great restaurant within walking distance. I would recommend this hotel to anyone!