Note fondée sur 953 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 oct. 2023 sur Expedia
Le déjeuner était très bien, établissement propre, bel accueil…
Commentaires de Gestion de l’hôtel
25 oct. 2023 par GM, Gestion de l’hôtel
Dear Dany,Thank you for your positive comments regarding your lunch experience at our establishment. We're delighted to hear that you enjoyed your meal and found the environment clean and welcoming. We strive to provide a great dining experience for all our guests, and your feedback is greatly appreciated. We look forward to serving you again in the future and maintaining the same high standards of quality and service.
par un voyageur
Publié le 13 août 2024 sur Expedia
The outside of the property was not well maintained. Needed to be mowed and weeded. The two gentlemen at the front desk seemed confused and had to work together just to check us in with a reservation. They asked if I wanted a copy of the receipt and never gave us one. The key reader at the door closest to our room was not working so we had to use the door across the property and walk the full length of the hotel each time we entered or exited. Hotel was clean and quiet. We had the same hotel booked for another weekend and cancelled and went with another hotel.
Commentaires de Gestion de l’hôtel
20 août 2024 par Front Desk Agent, Gestion de l’hôtel
Hello Debra, We are sorry to hear about your experience with us. The grounds are a priority for improvement and will be attended to soon. Our doors are a point of constant concern and we have solutions to door issues in the works. We appreciate your feedback as it helps us improve our services to our guests.
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Sonesta Select - Quad Cities, Gestion de l’hôtel
Thank you for your kind review.We appreciate your business and look forward to seeing you again. Have a great day!!
par un voyageur
Publié le 10 août 2024 sur Expedia
The staff was considerate, thoughtful and attentive. The area was nice and had lots of amenities that one could access.
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Sonesta Select - Quad Cities, Gestion de l’hôtel
Hello Craig.You made our day with your kind words.Much appreciation for your time doing so.We look forward to seeing you the next time you're in the Quad Cities area!
par un voyageur
Publié le 5 août 2024 sur Expedia
The grass was knee deep. Tv in room did not work. The breakfast was worse than prison food. Cereal and toast. We booked the room for 3 days and he left early. Will not return there and would never recommend.
Commentaires de Gestion de l’hôtel
9 août 2024 par Guest Relations, Gestion de l’hôtel
Dear Linda,We're sorry to hear that you didn't have a good time with us overall and we apologize for any disappointment in our amenities. Our team is always looking to improve, so we'll be sure to discuss all of your comments internally. Please consider giving us another chance soon; we're confident that we can impress you.
par un voyageur
Publié le 3 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Sonesta Select - Quad Cities, Gestion de l’hôtel
Thank you, Michael, for taking the time to rate us through Hotels.com. We appreciate your business and sharing your feedback helps us improve. Next time you stay with us let us know at the front desk how we can improve your stay.Have a great day!
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Sonesta Select - Quad Cities, Gestion de l’hôtel
Many thanks Jeffery for taking the time to rate us through Hotels.com.We appreciate your business and look forward to your next stay!
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Sonesta Select - Quad Cities, Gestion de l’hôtel
We love hosting you when you're in the Quad Cities area, Cindy!Taking the time to rate us means everything to all of us at Sonesta Select. Please let us know what we can do to make your stay even better next time your visiting.
par un voyageur
Manage expectations
Publié le 29 juill. 2024 sur HotelsWe had a good night sleep in a reasonably clean room, but do not expect a pool, hot tub or breakfast as advertised. The facility and grounds are quickly falling into disrepair.
Commentaires de Gestion de l’hôtel
3 août 2024 par Guest Relations, Gestion de l’hôtel
Dear Eric,Thank you for taking the time to leave us your feedback. We're sorry to hear about any disappointment in our amenities during your visit, as well as any upkeep concerns. Our team is dedicated to making improvements for the future, so we'll be sure to discuss all of your comments internally. Please consider giving us another chance soon; we're confident that we can impress you.
par un voyageur
Very accommodating. Excellent staff. Very clean.
Publié le 21 juill. 2024 sur HotelsCommentaires de Gestion de l’hôtel
23 juill. 2024 par Earl - General Manager, Gestion de l’hôtel
Hello Russell!Thank you for taking the time to rate your stay with us. We appreciate your feedback and look forward to your next visit. You made our associates day!!
