Avis Stay at Friends

Wow! This is a remarkable review. We are thankful for this feedback. Our team try to deliver the best service in the Overberg.

Thank you for staying at Stay at Friends. We appreciate this feedback. This review will motivate our staff to keep on delivering this high quality of service.

Dear Guest Thank you for booking at Stay at Friends. We as the establishment only want to clear up some miss understanding. The guest booked an economic room of 448 Zar per night. It is a basic room with the best linen on the market and well decorated. The advertisement is clear and honest as well as the photos supplied. There were luxury rooms available but it was not selected. Measurements of all rooms are clearly stated. We were very flexible, you arrived at 21h40 at night. Our set arrival time is at 18h00. You were welcomed with a free eat and drink in your room. We did send you a message to say it is going to be loadshedding. We cannot predict when loadshedding will be enforced on us. Some times with out any notice. This is not only appliciable on our accommodation but on all hotels in South Africa. All guests had LED light, a power pack and wifi to there disposal although there were no electricity. We do not state in our advertisement that we have mini bars in the rooms. If that was a need of a guest, he or she could have contacted housekeeping and they would have assist. Our establishment have ample of hot water to shower. Your statement no hot water is incorrect. Boiling water for coffee and tea was available you only should have to contact house keeping. This is not a normal procedure, this is due to loadshedding. We went out of our way to assist you when you have lost your jacket. Unfortunately it was not with us on departure you had it in your hand. Cctv cameras did confirm it. We as a team work very hard to excel it is very unfair of a guest, sleeping one night, arrive late, did have the oppurtunity to have hot water, or something else to drink but did not let he or her needs known.

Thank you so much for this GREAT score. We as a team work hard to excel. See out new photos and renovations!

Thank you so much for your time to write this review. We try to excel daily. It is our motto to deliver only our best. It is great to get positive feedback.