Avis Glyntwrog House

Thank you for this excellent review. Kind regards, Alison & Steve

Thank you so much Alexandre for your great review. It was a pleasure to host you and your party. Kind regards, Alison & Steve

Daniel,Thanks a million for your review, we enjoyed you guys staying and hearing about your adventures, go well and hope you come again

Thank you for your booking and payment.That said, you comments could not have been further from the truth but do appreciate you may have needed to vent your frustration.We are always fair and will err on the side of our guests where reasonable.On this occasion you know what really happened so lets just visit the day again, our RING door facility has recorded the initial conversation which seems contrary to your interpretationYou booked for 2 adults not 2 adults and a child (I guess about 8 months)As we do not cater for young children/babies (which is clearly documented in the policy, which you later agreed you had seen), our liability insurance does not cover the business in the event of an accident to a minor under 12 years, we do not have cots/high chairs etc (nor did you and you further suggested you sleep with your baby in a small double bed worried us as it is a serious risk to your baby which we could not accept).I was empathetic with you as your wife will agree, I offered to suggest local hotels that take babies, I invited you into the property to discuss but your wife wanted to go and went to the car.You stated on a few occasions that you had no idea the business did not allow babies, it was only after you called your booking agent to discuss a refund, which I agreed I would do, that it came to light you were aware of the policy and chose to ignore and hope we would accept your situation.Sir, you were in blatant breach of the terms of your booking, you misled me, you got aggressive and wanted me to put our business at risk by ignoring liability insurance and a primary duty of care for all guests, including you and you baby.I had no option but to refuse your bookingI would urge you to always book for the correct number of guests despite age (this is mandatory in booking systems) and as a parent be very mindful of accommodation catering for small children to ensure their safety.Sorry this did not work out, I did try to help and offer a refund as your well knowLastly, casting an eye of numerous reviews, you will notice your interpretation of our service is not realistic but rather an attempt at venting your frustration and your unforced errors by taking it out on me, that's a shame, I am sure readers will see the reality here.....

Thanks a million Pamela, hope you come again