Note fondée sur 3 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,7 Service et personnel
3,7 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Montreal
Nice location, lots of potential but falls flat
Publié le 5 févr. 2018 sur ExpediaOur bad experience started when we tried to confirm our booking on the Tuesday before we got there. Even though we had paid when we booked our rooms, no one could confirm that. We called and called and called and for reason the main manager had disappeared without leaving any notes about who had bookings and was unable to be reached. The day before we we got there, the person at the front desk told us that we didn’t have any rooms booked and that there were people in all the rooms. We showed up anyways hoping to be able to work something out because we were hours away from home and wouldn’t have any backup. When we arrived we were told that we could get rooms because they trusted us that we had made a booking even though they had no record of us. I kept asking for the managers name and no one would tell me. Finally I got the name of Mr Twum, but he was again unavailable.
We booked 2 ocean view rooms, only one couple received that. For the other room we had a nice view of a water tower and the backs of some other rooms, and were told that we could see the ocean if we walked outside...
Then we were informed that because our room was a standard room, only 1 of the 2 of us could have breakfast. Our booking indicated free breakfast, but we had to argue that a room booked for two people should have breakfast included for both.
The only amazing part was the dinner. So overall, keep the cook, get a new manager.
par un voyageur
Publié le 24 janv. 2018 sur Hotels
Gør et stort arbejde for at holde stranden ren for plastik. Man kan håbe det gode eksempel vil smitte af på lokalområdet.
Commentaires de Gestion de l’hôtel
30 janv. 2018 par Manager, Gestion de l’hôtel
Noted Sir. We will work on that. Thank you for your advice.
par Olga
Publié le 26 juin 2017 sur Hotels