Note fondée sur 14 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
5,0 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Brooklyn
Publié le 13 oct. 2023 sur Expedia
Would not recommend anybody to stay here. Booked a reservation for 4 people well in advance. The hotel reached out to me a couple of hours before my travel to tell me they cannot accommodate my booking (even though it was confirmed). I disputed that because if I went on Expedia during the conversation, I was able to book another room because it showed as they had more available rooms. They also stated that they were out of the office and the person who were taking bookings on site did not update the calendar and asked me to cancel my reservation. I pushed back and told them THEY need to cancel the reservation, I’m not canceling anything!
WOULD NOT RECOMMEND TO BOOK HERE BECAUSE THEY MAY LEAVE YOH STRANDED IN A COUNTRY YOU ARE UNFAMILIAR WITH LAST MINUTE!
Commentaires de Gestion de l’hôtel
14 oct. 2023 par Spring garden, Gestion de l’hôtel
I apologize that your booking with us was canceled last time and that you weren't informed at an earlier date. We will try our best not to make this mistake in the future.
par un voyageur
Publié le 25 sept. 2023 sur Expedia
A quiet and relaxing environment.
Commentaires de Gestion de l’hôtel
14 oct. 2023 par Spring garden, Gestion de l’hôtel
Thank you for staying with us, hope to see you on your next trip.
par un voyageur
Spring in your step
Publié le 23 juill. 2023 sur HotelsGreat atmosphere the staff were very friendly and accomodating. The is no phone reception at the hotel and the wifi didn’t always work. There was a power cut during my stay but there was no backup generator which would be helpful to them. The back stair were a bit dangerous as there were large metal spikes sticking out of the ground/stairs outside but nothing to troubling. There’s a trail at the hotel if you wish to walk to grounds outside and the coast line very close by. I never went in the pool so I can’t comment on this. All the food was served fresh including the coconut water which is straight from the coconut itself. Great ocean view but they don’t notify guests when they’re having events so there’s no time to prepare to go out or be anywhere while there’s a party taking place. Transport from the hotel is great as local buses s as re just at the end of the resort. Air con system is great but mostly the silence is amazing when it’s quiet you really get the hear the nature of the place highly recommend. Overall 8/10 great scenery and beautiful horizon didn’t want to leave.
Commentaires de Gestion de l’hôtel
23 juill. 2023 par Spring garden, Gestion de l’hôtel
Thank you! do come again
par un voyageur
Publié le 10 févr. 2023 sur Expedia
when arriving at the hotel, the staff was not expecting any guests. No reservations were found. The resort is under construction and no restaurants open. This hotel does not have any restaurants within walking distance. Pool was under construction and no shuttle to airport. We had to book at another hotel. Finding a taxi was an adventure in its self. Staff tried to help as much as possible. The property didn't have any guest at all. Will be a nice property once construction is complete.
Commentaires de Gestion de l’hôtel
13 févr. 2023 par Spring garden, Gestion de l’hôtel
We apologize for the inconvenience you experienced during your previous stay. We are making changes in the very near future to serve you better.
par un voyageur
Publié le 4 févr. 2023 sur Hotels
Excellent place,great staff,well looked after.
Booked on hotels.com but on arrival my booking was not found so had to book again with the hotel. Also on hotel.com it said free breakfast but its not.
All in all,i still would stay again and looking forward to it
Commentaires de Gestion de l’hôtel
5 févr. 2023 par Spring garden, Gestion de l’hôtel
Thank you for your kind words. It was our pleasure, looking forward to your next stay Martin
par un voyageur
Publié le 4 févr. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
16 mars 2023 par Spring garden, Gestion de l’hôtel
Thanks for the rating. We hope to serve you better in the future so a better rating can be given.
par un voyageur
Publié le 27 oct. 2021 sur Expedia
One word, perfection
par un voyageur
Quarantine stay
Publié le 11 sept. 2021 sur HotelsStaff was friendly and courteous. Full Privacy was maintained. Very clean surrounding. Superb view.
Commentaires de Gestion de l’hôtel
2 oct. 2021 par Chels, Gestion de l’hôtel
Thank you for your feedback, thank you also for choosing spring garden.
par un voyageur
Publié le 9 août 2021 sur Expedia
Service
par un voyageur
Publié le 7 août 2021 sur Expedia
