Ratings based on 329 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 8, 2024 on Expedia
Lovely hotel
Kind and very helpful staff
by A traveller
No restaurant
Posted Apr. 27, 2024 on HotelsThis hotel is listed as having a restaurant. It does NOT
Comment from Hotel Management
May 2, 2024 by Thuy VU, Managing director, Hotel Management
Dear Sir,Dear Guest, Thank you for taking the time to write a review about our hotel Mercure Biarritz Centre Plaza. We are delighted that you enjoyed our location in the city center, facing the beach.However, we would like to point out that our establishment does not have an on-site restaurant. However, you will find many restaurants and bars nearby, where you can enjoy the local gastronomy and discover the specialties of the area.We hope you had a pleasant stay with us and will return soon.Please receive, Dear Sir, our sincere thanks.Thuy VU,Managing director
by A traveller
Stay at mercure
Posted Apr. 10, 2024 on HotelsExcellent stay lovely hotel in a central location service good.
Comment from Hotel Management
Apr. 30, 2024 by Thuy VU, Managing director, Hotel Management
Dear Sir, Thank you for taking the time to share your experience with us. We are delighted that you enjoyed the convenient location and hospitality of our teams. Thanking you again and hoping to have the pleasure of welcoming you again, Please receive, dear Sir, our sincere thanks.Thuy VUManaging director
by A traveller
Posted Sep. 21, 2023 on Expedia
The personal we’re not friendly. Upon check in the other couple were given an upgrade at no additional cost. When my wife asked the receptionist was it possible to get an upgrade as welll she was very short with my wife saying she would have to check with the manager. We went to our room which was very small the phone wrang and my wife answered and was told an upgrade was not possible and hung up. Rude people! Never stay here again.
Comment from Hotel Management
Sep. 25, 2023 by ., Hotel Management
Dear Sir,Thank you for taking the time to share your experience with us.We are sorry that the service did not meet your expectations.We have taken note of your comments and rest assured that our various departments would consider them. Your feedback should allow us to continue to improve and to pursue our efforts,Hoping to keep your confidence and have the pleasure of welcoming you again,Please receive, Dear Sir, our sincere thanks,Armel DE LAAGEGeneral manager
by A traveller
Beside the seaside
Posted Aug. 28, 2023 on HotelsGreat location, near beach and restaurants, and helpful staff. The building itself is an art deco gem and the rooms have the same style.
by A traveller
Posted Aug. 18, 2023 on Hotels
by A traveller
Posted Aug. 17, 2023 on Hotels
by A traveller
Posted Jun. 12, 2023 on Expedia
by A traveller
Posted Jun. 4, 2023 on Expedia
The Mercury Biarritz was in a perfect location. Everything was within walking distance. The hotel was very clean, beds were very comfy. The staff at the front desk were very friendly and helpful!
by A traveller
Perfect for a city break
Posted May 17, 2023 on HotelsGreat for a 3 day city break as a couple. Perfect location, excellent breakfast.
