Ratings based on 147 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
RWC 2023 plus
Posted Oct. 4, 2023 on HotelsGreat location and spacious, we had a fantastic time in Biarritz and will be returning soon.
by A traveller
Posted Aug. 21, 2023 on Expedia
by A traveller
Posted Jun. 28, 2023 on Hotels
by A traveller
Odd reception hours
Posted Jun. 13, 2023 on HotelsThe staying and the rooms were great. But the reception hours not good= open mornings until 12 and afternoons after 5 pm. I arrived early afternoon after a train ride from Paris. The door was locked. I got a code to enter the hallway, but I did not know how to use it. Some other people staying there let me into the reception area.There was no info about a restroom. The reception opened exactly at 5pm .
by A traveller
Great place to stay!
Posted Jun. 3, 2023 on HotelsGreat location for a family break! The pool was lovely and warm, accommodation exactly what we needed. Staff were absolutely lovely and very helpful. Biarritz is beautiful but also don’t miss St Jean de Luz and San Sebastián across the border into Spain
by A traveller
Posted Sep. 18, 2022 on Hotels
by A traveller
Posted Jun. 27, 2022 on Expedia
The room was so tiny you could not open the door to the apartment all the way, it hit the small entertainment center. Same with the bedroom door, it got the bed, and to slide in next to the bed (too small to walk) you have to close the door. We had to push the dining room table against the wall in order to have space to sit. An apartment for 6 only had room for suitcases if you put them in the tiny kitchen. We were asked to inventory the entire contents of the kitchen or be charged for missing items. We were then told we had to remove any trash from the space and wash the dishes, though no dish/dishwashing detergent or sponge was provided. This property was a joke and I would not return. Prior to this my family and I had traveled through Portugal and Spain and had great experiences
by A traveller
Posted Oct. 12, 2019 on Hotels
We were greeted by a very impolite receptionist who snapped at us for not knowing there is a 400 euro deposit to be paid upon arrival. Telling us this is written EVERYWHERE. Which is not true, only upon very thoroughly checking the Hotels.com booking did I find that the deposit is mentioned in the Small Print area.
Furthermore, we have been back for over a week and the deposit is still on hold, not ideal if you're low on money.
She also did not give us the passcode for the front door so when we got back really late in the evening we were pretty much stuck at the front door until a very lovely German couple came and taught us how to get back in.
Otherwise the place is nice, quite spacious and we were laughing the flat is massive but the furniture is even bigger. So the room is taken up by sofas and beds that are too big.
It's also quite clean.
But the pool was closed and the sauna and jacuzzi are only open in the daytime from 9:30 till 7:30 which is a pity because we'd have loved an early or late sauna session after a day out in the rainy breezy autumn weather.
Anyway, all in all it was an ok stay, I slept well (which I never do in hotels). And we had a great time.
by A traveller from Bellingham
Posted Jul. 27, 2019 on Expedia
I’m super frustrated about this entire experience. I felt as if Expedia, and the place in general was unclear about what type of place this was. It is a short term ( weeks or months) rental, and advertised as a hotel. We were told on arrival we’d have to do our own cleaning or be charged 45 euros, the place was filthy, and we were charged for toilet paper. I cannot even believe my experience here, one of the worst I’ve ever had internationally.
by A traveller from Galway, Ireland
Posted May 31, 2019 on Expedia
The staff at reception were remarkable. Helpful, friendly and welcoming. Location is close to all amenities and yet quiet and peaceful
