Note fondée sur 581 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 nov. 2023 sur Expedia
Excellent ! Vraiment un endroit magnifique ! Hôtel qui a un charme fou! Je recommande vivement. Prestations de qualité. Tout était parfait !
Commentaires de Gestion de l’hôtel
3 nov. 2023 par The Holt Reception Team, Gestion de l’hôtel
Thank you for leaving a review! We hope to welcome you to The Holt again soon.
par un voyageur
Etape agréable et facile
Publié le 27 août 2019 sur HotelsPropre, spacieux, accès facile. Le restaurant est bien.
par un voyageur
tres bon hotel
Publié le 16 avr. 2018 sur Hotelstres bon séjour comme nous y restons
par un voyageur
Publié le 17 août 2024 sur Expedia
We had a good stay at the hotel. The place is going through a refurb at the moment and after our first room didn’t quite meet expectations, the promptly moved us to the new part of the hotel that was lovely. The evening meal and breakfast were excellent and the staff were very friendly and helpful.
Commentaires de Gestion de l’hôtel
20 août 2024 par Lewis Roberts, Reception Manager, Gestion de l’hôtel
Thank you for your positive feedback.
par un voyageur
Publié le 15 août 2024 sur Expedia
中学人観光客の子供がうるさかった。
朝食も良かった。値段以上に良かった。
Commentaires de Gestion de l’hôtel
20 août 2024 par Lewis Roberts, Reception Manager, Gestion de l’hôtel
Thank you for your positive feedback.
par un voyageur
Great place to stay in this area.
Publié le 11 août 2024 sur HotelsLovely place to stay with a very nice breakfast to wake up to. The room was spacious and well equipped, and the bed was very comfortable. The staff were all friendly and helpful. The hotel is situated road side on a junction but there was no evidence of this from our room. It was very quiet. If I had to criticise anything it would be the carpark. It was a little on the small size if like us you have a large estate car, but I think there may have been additional parking out back. All in all a great place to stay.
Commentaires de Gestion de l’hôtel
20 août 2024 par Lewis Roberts, Reception Manager, Gestion de l’hôtel
Thank you for your positive feedback and perfect score.
par un voyageur
Poor Customer Service
Publié le 7 août 2024 sur HotelsI booked this stay for 2 gentlemen on business which included breakfast. When the gentlemen arrived for breakfast the lady told them that breakfast wasn't included and they would have to pay £32.00.
At 8am the guys called me to clarify the situation, I spoke to the lady and advised her that on Hotels.com all rooms included breakfast which she said they didn't. I then sent screenshots of the Hotels.com website showing that all rooms included free breakfast, which she said wasn't true.
I then sent one of the guys a screenshot from the confirmation showing it said free breakfast included, which he showed her and she reluctantly let them into the breakfast room, which by this time they were late for their appointment.
Extremely poor customer service and very embarrassing for the 2 guys. I suggest that all members of staff understand what agreements you have in place with 3rd party booking companies.
Commentaires de Gestion de l’hôtel
9 août 2024 par Lewis Roberts, Reception Manager, Gestion de l’hôtel
Thank you for your feedback, whilst i apologise that they were late and delayed, the reception staff were only doing there job, we do not have any agreements in regards to free breakfast, now Hotels.com may well have supplement this cost for members, this is not a specific agreement we have with them and they have not identified clearly any breakfast included on your reservation. Unfortunately we can only work with the information we are given.Once again i am sorry that your stay was disrupted.
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Lewis Roberts - Reception Manager, Gestion de l’hôtel
Thank you for your positive feedback.
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Lewis Roberts, Reception Manager, Gestion de l’hôtel
Thank you for your feedback.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
we found the Holt hotel to very clean, comfortably beds and friend staff would recommend.
Commentaires de Gestion de l’hôtel
9 août 2024 par Lewis Roberts, Reception Manager, Gestion de l’hôtel
Thank you for your kind feedback.
