Note fondée sur 267 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 sept. 2016 sur Hotels
par un voyageur
Publié le 3 janv. 2025
Really nice place. Much more modern than other places I’ve stayed in Big Bear. Property manager was extremely helpful. Would definitely stay here again!
par un voyageur
Publié le 7 janv. 2022 sur Expedia
par un voyageur
Publié le 28 déc. 2021 sur Expedia
Amazing last minute booking ! Super attentive and responsive. Great place :)
par un voyageur
Bien pero por el precio esperaba más
Publié le 26 déc. 2021 sur HotelsEsta muy bien ubicado el lugar … la entrega fue fácil y la limpieza a simple vista todo ok, pero las llaves y boquilla del lavabo y de la regadera llenas de sarro.. lo que indica una limpieza muy superficial
par un voyageur
Publié le 20 déc. 2021 sur Expedia
The location of this property was the only pleasant attribute to our experience. Our room that we reserved for was turned in to us 2 hours after initial check in time (5 pm), and to our surprise it was FILTHY. The room looked nothing like the online pictures and was un sanitized, uncleaned, it literally looked like there was a party the night before and that’s how it was turned in to us. I had initially called at12pm and spoke to someone who assured me that the room would be ready by 3:30. I had communicated to this property the moment I arrived for concerns and accommodations, leaving 2 voice calls and yet still no reply. The property advertised there being a ‘welcome gift upon arrival’ but the only gift we received was a horrible experience. When they decided to contact us, it was only via text and still did not answer our concerns. They gave us the next available room and still ignored our requests. They have a really strict late policy $50 for every 15 min late yet they declined to answer our questions when we asked what about when the property turns in a room late? This property was not well maintained and was honestly the worst experience I’ve ever had. Never again! Waste of time and money.
par un voyageur
Publié le 24 nov. 2021 sur Expedia
Although I enjoyed my stay, I feel I need to be transparent since had I known all of the details of the room and how much was wrong with it I likely would not have booked this suite. First, I have to clarify that the reason I still enjoyed my stay had more to do with the person I was with than the actual room itself. With that being said, the reason I would not book this suite again is for all of the unlisted defects the room has, from the broken chair, to the grainy tv, to the shaky ceiling fan with a missing plank, to the thermostat that doesn’t seem to control anything since the heating comes from the fireplace. All things we could over look but something I could not get over was all of the questionable stains on the furniture, I didn’t notice any on the bed but the ones on the other furniture made me question what stains there were underneath the sheets, we didn’t look. The remote also didn’t seem to work which ended up being fine since we just used the buttons on the tv and our own devices anyway. The host seemed nice enough when we brought up the remote issue which makes me believe that maybe they aren’t aware of the other problems? I’m not sure if they are just things that are overlooked but they definitely aren’t mentioned when you book and had I been aware I would have booked the lodge we stayed in previously instead. I will say however, the hot tub and fireplace seemed to work fine enough.
par un voyageur
Publié le 16 nov. 2021 sur Hotels
Very clean, comfortable room. Good location
par un voyageur
Weekend Getaway
Publié le 15 nov. 2021 sur HotelsCheck-in and Check-out were easy. The unit was nice for a quick getaway. One of the justs we're broken on the tub and a few of the pipes were loose. Still a great unit with lots to offer.
par un voyageur
Publié le 10 nov. 2021 sur Expedia
Los parches de las paredes
