Note fondée sur 454 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par luis, Gestion de l’hôtel
Thank you for sharing your review, Colleen. We are so happy to hear you enjoyed your vacation at our Big Bear resort. We would be glad to have you stay with us again!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Beautiful and clean
Commentaires de Gestion de l’hôtel
23 sept. 2024 par luis, Gestion de l’hôtel
Thank you for sharing your 5-star review, Meritza! We are thrilled to learn you enjoyed your vacation at our Big Bear resort. We would be honored to have you stay with us again!
par un voyageur
Publié le 20 sept. 2024 sur Expedia
It was a great experience and loved the room we stayed in. Swimming pool was clean and very nice to swim in. Hot tub was just the right temp. We’ll be back. Thanks.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Dori-Marie, Gestion de l’hôtel
Thank you for choosing to stay with us! We truly appreciate your visit and hope to welcome you back again soon. Safe travels!
par un voyageur
Profits over customer safety
Publié le 14 sept. 2024 sur HotelsA forest fire was happening with mandatory evacuations and instead of rescheduling, applying a credit or refunding my trip, I was forced to either go and then be told to leave or simply eat the cost. Being intelligent, I did not go on my trip. Instead, I got a GREAT deal on BOOKINGS.com and had a great trip in Santa Barbara.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par luis, Gestion de l’hôtel
Hello, Terry Thank you for sharing your experience. I’m truly sorry to hear about the inconvenience you faced due to the forest fire and the mandatory evacuations. Your safety is always our top priority, and I regret that we couldn’t provide a satisfactory resolution at that time.I’m glad to hear you found a great alternative and enjoyed your trip to Santa Barbara. We value your feedback and will use it to improve our policies and customer service in the future. If there’s anything else we can do to assist you, please don’t hesitate to reach out.
par un voyageur
Publié le 10 sept. 2024 sur Expedia
The staff at The Club are always so kind. Customer service makes all the difference
Commentaires de Gestion de l’hôtel
11 sept. 2024 par luis, Gestion de l’hôtel
Thank you for sharing your 5-star review, Beth! We are thrilled to learn you enjoyed your vacation at our Big Bear resort. We would be honored to have you stay with us again!
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par luis, Gestion de l’hôtel
Thank you for sharing your 5-star review, Jongduck! We are thrilled to learn you enjoyed your vacation at our Big Bear resort. We would be honored to have you stay with us again!
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Very clean and well equipped, Place is very updated and modern.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par luis, Gestion de l’hôtel
Thank you for sharing your 5-star review, Giovanni! We are thrilled to learn you enjoyed your vacation at our Big Bear resort. We would be honored to have you stay with us again!
par un voyageur
Fabulous!!!!
Publié le 29 août 2024 sur HotelsFast and simple check-in process, clean facility and accommodations, very comfortable, spacious, kitchen is well-stocked with cups, plates, pans, cutlery and more! Stackable Washer & Dryer was great. Convenient garage for your vehicle and easy access to room via elevator and stairs, literally everything you need to have a home away from home :)
Commentaires de Gestion de l’hôtel
30 août 2024 par luis, Gestion de l’hôtel
Hello, Thank you for your wonderful review! We’re thrilled to hear that you enjoyed our fast and simple check-in process, clean facilities, and well-stocked kitchen. It’s great to know that the stackable washer and dryer, convenient garage, and easy access to your room made your stay even more comfortable. We strive to provide everything you need for a home away from home, and we’re delighted that we could meet your expectations. We look forward to welcoming you back soon!
par un voyageur de Temecula
Publié le 22 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par luis, Gestion de l’hôtel
Thank you for sharing your 5-star review, Rosa! We are thrilled to learn you enjoyed your vacation at our Big Bear resort. We would be honored to have you stay with us again!
par un voyageur
Publié le 17 août 2024 sur Expedia
Very welcoming staff and the property was very clean and well maintained.
Commentaires de Gestion de l’hôtel
19 août 2024 par luis, Gestion de l’hôtel
Thank you for sharing your 5-star review, Jim! We are thrilled to learn you enjoyed your vacation at our Big Bear resort. We would be honored to have you stay with us again!
