Note fondée sur 223 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,1 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Séjour en romance
Publié le 3 janv. 2020 sur HotelsL accueil est agreable,tres bel endroit ,calme et à decouvrir bon pour les amoureux
Commentaires de Gestion de l’hôtel
3 janv. 2020 par Rachel., Gestion de l’hôtel
Thank you so much for your feed back. We hope you enjoyed your stay! Happy New Year! :)
par un voyageur
Beautiful cozy place
Publié le 21 juill. 2024 sur HotelsWas wonderful
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Arlene, Gestion de l’hôtel
Hello Suheim - We are so happy to hear you enjoyed your stay. Thank you so very much for your feedback.
par un voyageur
Publié le 24 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juin 2024 par Arlene, Gestion de l’hôtel
Hello Cristina - We are so happy you enjoyed your stay. Thank you so much for your feedback.
par un voyageur
Publié le 17 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 mai 2024 par Arlene, Gestion de l’hôtel
Hello Vincent - Thank you so much for your feedback.
par un voyageur
Publié le 2 mai 2024 sur Expedia
No toilet paper had to buy some
Commentaires de Gestion de l’hôtel
2 mai 2024 par Arlene, Gestion de l’hôtel
We are sorry to hear that. You could have come to the office to let us know. We would have been more than happy to give you some, plus extra since you were in the big cabin.
par un voyageur
Publié le 1 mai 2024 sur Expedia
Front desk lady was friendly and helpful, the cabin was clean and spacious. The facility was also spacious and clean.
Commentaires de Gestion de l’hôtel
1 mai 2024 par Arlene, Gestion de l’hôtel
Thank you so much. We are so happy that you enjoyed your stay. :)
par un voyageur
Publié le 27 avr. 2024 sur Expedia
We visited during a quite time so it was very peaceful. The room was very clean and comfortable. We walked to nearby restaurants and shops. We looked forward to having a fure since we had a fireplace but too much smoke came out so we ended up not having a fire. Shower head was very high which made for a difficult shower but it was removable. Would definitely stay again!
Commentaires de Gestion de l’hôtel
28 avr. 2024 par Arlene, Gestion de l’hôtel
Thank you so much Danielle. So, sorry about the fireplace issue and the shower issue. We are happy that you enjoyed your stay! :)
par un voyageur
Publié le 1 avr. 2024 sur Expedia
The whole family enjoyed the stay. We had the two story cabin with a balcony.
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Rachel., Gestion de l’hôtel
Mazen,Thank you so much. We're so happy that you and your family enjoyed your stay! :)
par un voyageur
Publié le 21 févr. 2024 sur Expedia
I enjoyed my stay at the Ember Lodge. The rooms and living spaces were nice clean and decently comfortable. The staff on property was friendly and kind.
I did NOT like the check-in time of (4pm), which was way too late for the rate I was charged. That was unacceptable and inconsiderate. I will think twice before lodging again here.
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Rachel., Gestion de l’hôtel
Hi Dennis,I'm glad to hear that you enjoyed your stay + accommodations. I'm sorry to hear that you were annoyed with the check-in time. Check-in at most locations in Big Bear is 4pm. It give the cleaners time to turn over the room/cabin before the next guest; especially on a holiday weekend. Your cabin was available around 1pm. You were more than welcome to give us a call and find out what the earliest check-in time was. As for the rate you paid; we had a last minute cancellation, so you booked our last cabin during the busy holiday weekend.Hope you had a great weekend, nonetheless.
par un voyageur
Publié le 15 janv. 2024
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Rachel., Gestion de l’hôtel
We're glad you enjoyed your stay.. Thank you for your feedback.. :)
