4/10 Poor
Brian, Los Angeles
Apr 2, 2025
Disliked: Cleanliness, property conditions & facilities
Arrived at the property at 8 PM. Nobody on site all weekend! Door code was texted but other renters arriving over the weekend had issues getting in. I looked in the drawers of the kitchenette and in two of them there was mouse poop (with some shredded seasoning packets) and ants. I called to report the problem. I didn’t hear back for 16 hours, but the reply was “thanks for the information” and told that housekeeping could go over to the cottage right then, but I asked if they could wait a couple hours. I got no immediate response as to when they would show. When I later texted them some six hours later the management said that housekeeping had knocked which was not true bc one of my party was there that time. I heard nothing for another 16 hours but received a text saying that housekeeping was no longer on premises. The management asked if I wish to switch cabins which I was open to, but I asked follow up questions about the number of beds,etc, but another two hours went by without full answers and I was told there were now none available to swap. The text exchange got heated: the management told me to stop harassing him and if the conditions were so bad I should leave the rental early. Other people at the property who booked through other travel services reported dirty cabins. There is a for sale site on the property and I think the owner does not care about the property anymore so do not book! They do not answer a 2nd number and in fact took down the sign with the #s
Brian
Stayed 3 nights in Mar 2025
