Note fondée sur 33 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
It was ok size wise. There were cobwebs on the fan, and hair in the shower. Clean that up and every
Publié le 4 sept. 2024 sur HomeAwayBare minimum with spoons. More needed. Toaster didn't work. Stove and microwave worked great.
par un voyageur
Perfect spot near the village
Publié le 18 avr. 2024 sur HomeAwayThis home was perfectly located next to the Big Bear Village. We walked everywhere which was great. The parking was very steep but easy for our truck to navigate. We'd definitely stay there again.
par un voyageur
Weekend away
Publié le 7 mars 2024 sur HomeAwayMy family had a great time snuggled up in this house! Walking distance to everything needed, it was an amazing quick weekend away!
par un voyageur
Very satisfying stay
Publié le 18 nov. 2023 sur HomeAwayClose to the village centre, quiet position. Quality good and clean, with very helpful local agents.
Thank you.
par un voyageur
Disappointed
Publié le 23 juill. 2023 sur HomeAway* The pictures of the outside of the house that are posted online are deceiving.
* I asked to be relocated because the yard is overgrown. When I was at the Vacasa office to talk to the lady at the office, she had the property manager on speaker and I heard the property manager say, “just because they don’t like the yard isn’t a reason to relocate.”
* Ants and spiders inside the house
* Shower clogged and won’t drain properly, no one ever called me back or stopped by to fix the clog.
* Power went out for about 2 hours
* Loose tile in the bathroom
* Most of the Roman shades are broken so you can’t let natural light in. I read on one the reviews that one of the Roman Shades has been damaged since 2021.
* Ceilings loudly crack and pop constantly, not sure if there are critters in the attic or just the paneled ceiling settling
* Refrigerator door handle had food on the backside
* Front of the house looks trashy
* Yard is overgrown, the weeds are about 2 feet tall.
* Trash in the front yard
* Bathroom window does not open
This property is in need of some TLC!!!! I have requested some sort of refund!
Commentaires de Gestion de l’hôtel
8 août 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance and cleanliness issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. Our team will also ensure that additional care is taken when cleaning the home between reservations. We hope that the compensation provided shows our willingness to make things right. We hope to have the opportunity to better serve you in the future.
par un voyageur
Perfect location
Publié le 25 janv. 2023 sur HomeAwayThis is our second stay here, once during the summer and now in the winter. Location is ideal, only a short walk to the downtown area. The floors were much cleaner than our first stay but still needs a better cleaning. The driveway is also at a downward slope and icy, thankfully we had snow chains to get us out.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!
par un voyageur
Location was close to town but the property exterior needs some attention.
Publié le 20 nov. 2022 sur HomeAwayWe arrived after dark and the property management co was great. They waited after 8pm for us. Vacasa is useless for the renter, lots of spam texts from three different numbers with questions about the unit and check in. We hadn't even checked in yet.
As we got to the door we noticed a court order taped to the door for violation of taking care of fire mitigation/brush clearance. The original site was in September and this was a court order from a judge. You can tell the exterior has been neglected. The inside was re-done nicely, but the floors were dirty as a previous guest had mentioned. Our socks were brown in a couple of hours. Also there was dried food on the dining room table and two of the four living room/kitchen blinds didn't open. It made it cave like.
The house is a good location and good for dogs but it's clear people aren't really paying attention to the up keep.
Commentaires de Gestion de l’hôtel
4 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for the review! We are disappointed to read that your recent experience was not satisfactory. We apologize for the house not being cleaned as thoroughly as is our standard. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur
Vacasa not so good
Publié le 29 oct. 2022 sur HomeAwayThe place was ok. Vacasa insisted that we check in at another location. When we arrived during the window they were supposed to be open, no one was there. Called an after hours number posted on the door and eventually they produced the check in code on the phone.. I'll be reluctant to use Vacasa again.
Commentaires de Gestion de l’hôtel
4 janv. 2024 par VrboOwner, Gestion de l’hôtel
Hi, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback. We certainly apologize for the poor service at your check-in. We strive to provide much better. We apologize for the inconvenience and hope we can host you again!
par un voyageur de Carlsbad
Great place close to downtown
Publié le 28 oct. 2022 sur HomeAwayA short walk from downtown, still a quiet place. The house is beautifully renovated and furnished.
par un voyageur
Great Cabin. Location was excellent! But don’t know why the glass slider had a vertical shade.
Publié le 8 oct. 2022 sur HomeAwayExcellent customer service. We will be back 🍻
